Boucher Hyundai of Janesville - Service Center

Well it took forever and then my door wasn't fixed like I was told. In fact it's worse and now my door handle on the front passenger side only opens from the outside. Still haven't received a call about my m was told. In fact it's worse and now my door handle on the front passenger side only opens from the outside. Still haven't received a call about my mirror that was waiting for the part to come in. Overall a very poor experience. More

I asked Joe about a quote I was given in Dec for some work needed. He said he would honor it but when I checked out he hadn't honor the quote. I had to ask cashier who then talked to him. Minor detail bu work needed. He said he would honor it but when I checked out he hadn't honor the quote. I had to ask cashier who then talked to him. Minor detail but he was not that busy so shouldn't have to remind him. Otherwise I'm OK with your service More

Initial call answered promptly . Appt on time. Scheduled work done in time estimated. Additional work done as well to correct new issue. Appt on time. Scheduled work done in time estimated. Additional work done as well to correct new issue. More

I arrived on time for my appointment and after 45 minutes they were just pulling the car into the garage, when I thought they would be done. They didn't inform me there was going to be a delay. When I expres they were just pulling the car into the garage, when I thought they would be done. They didn't inform me there was going to be a delay. When I expressed frustration and dismay, I was treated dismissively. They acted like I was just there to get 'something for nothing', after I had asked at the time of making the appointment if I needed to bring the car for the recall service if it didn't have any of the symptoms. They were very uncommunicative and acted like since I wasn't there to spend money that I was utterly unworthy of their attention. They were two older men in the outer area of the shop and neither of them did anything observable other than look at their phones. I left after wasting an hour out of disgust and the realization that I didn't want that dealership touching my car. More

Nice clean facility. Oil change and a few other issues checked. Everything checked out good. Oil change and a few other issues checked. Everything checked out good. More

They are always pleasant, respectful and quite dedicated to excellent service & satisfaction Service oriented to excellent service & satisfaction Service oriented More

Was misinformed on the services done to my vehicle, doesn’t seem right to me doesn’t seem right to me More

I arrived right at my appointment time and was going to wait. They said it would be 1.5 hours and they had me out earlier!! Nice sitting area with morning coffee and TV to pass the time. wait. They said it would be 1.5 hours and they had me out earlier!! Nice sitting area with morning coffee and TV to pass the time. More

Very pleased with the staff, excellent service and selection of vehicles. Would highly recommend to others. selection of vehicles. Would highly recommend to others. More

I was made to feel safe and special . . helping with my walker and explaining the services performed to my car. . helping with my walker and explaining the services performed to my car. More