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Boucher Hyundai of Janesville - Service Center

Janesville, WI

4.4
536 Reviews
Call Service Center (608) 607-3778

536 Reviews of Boucher Hyundai of Janesville - Service Center

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April 03, 2023

Serviec was excellent and they were very friendly and the work was done in a decent amount of time and they have a very excellent waiting area with complimentary soda, coffee,water and snacks. More

by kaywhite50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
Report | Print
Apr 04, 2023 -

Boucher Hyundai of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Janesville, we look forward to having you as a valued customer for many years to come!

March 28, 2023

Service was great and the video showing the work was much appreciated. Thank you. Will continue with you for future service. More

by b2w6c7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
Report | Print
Mar 29, 2023 -

Boucher Hyundai of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Janesville.

March 24, 2023

Joe always takes great care of my 2021 G90. I always get the Genesis experience with him and Pete. Thanks! More

by Robert S Simonis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
Report | Print
Mar 27, 2023 -

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joe and our team, and we look forward to working with you again.

March 22, 2023

I had my brakes and tires replaced recently and have had to return twice to have brakes redone and I am still having the same issue with the brakes. More

by Colleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Valdez
Report | Print
Mar 26, 2023 -

Boucher Hyundai of Janesville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 28, 2023

It was easy to call and schedule a visit with short notice. Staff were friendly and explained everything well. More

by EGEdger01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
Report | Print
Mar 01, 2023 -

Boucher Hyundai of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 13, 2023

they are always helpful with any questions that i have and the service is always great More

by MAYRACRUZ.1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez, Paul Walker
Report | Print
Feb 13, 2023 -

Boucher Hyundai of Janesville responded

Thank you for choosing Boucher Hyundai of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 13, 2023

Excellent. On time and even gave a ride while waiting. Excellent service from Orville and Earl More

by joesimpsonii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orville. Earl
Report | Print
Feb 13, 2023 -

Boucher Hyundai of Janesville responded

Thank you for choosing Boucher Hyundai of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, Joe, and we hope to see you again!

February 10, 2023

Came in with a tire issue and the service department got the issued fixed quickly. Really appreciate their urgency in resolving my issue More

by 42BBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
Report | Print
Feb 12, 2023 -

Boucher Hyundai of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Janesville, we look forward to having you as one of our valued customers for many more years to come!

February 10, 2023

Employees are always very helpful. Their quality is always excellent! It is always a pleasure doing business with them. More

by HERSHEY1DOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
Report | Print
Feb 10, 2023 -

Boucher Hyundai of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Janesville.

February 03, 2023

Not well at examining all issues but looks at the issues they pay attention to well More

by m.s.miller926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Valdez, Paul Walker
Report | Print
Feb 06, 2023 -

Boucher Hyundai of Janesville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paul Walker, Service Manager 608-750-1200

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