Boucher Hyundai of Waukesha

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Matt and our sales team delivered such a great experience! Please give us a call to further discuss your service experience. We'd love to get to the bottom of this and turn things around for you. Rick Day, Service Manager 262-522-1000

Boucher Hyundai of Waukesha responded

We can appreciate the customer’s frustration with the manufacturer due to the engine problems and the extreme delay caused by the unavailability of parts needed to perform the repair. However, we are surprised by, and dispute, his current review. For that reason, we offer this explanation. First off, any failure of communication was attributable to the fact that the customer initially blamed our dealership for the manufacturer-caused engine defects, the inconvenience, and the delay in getting his vehicle fixed. He started posting negative reviews and threatened to have his vehicle towed to a different Hyundai dealership. However, once he determined that no other local dealership was willing or able to perform the repair or offer him a loaner vehicle, he accepted our offer to try to assist him as best we could. In that regard, our service director, Chris Hanson, had numerous discussions with the customer and because the customer was so angry and upset, we proposed a solution. We agreed to give his engine repair the utmost priority and assist in obtaining a loaner vehicle provided that he take down the unjustified negative social media posts implying that our dealership had done something wrong. The customer agreed to this solution. We were able to expedite the repair and the customer agreed to take down the posts if we were able to get his vehicle repaired quickly. We lived up to our side of the agreement. Yet, rather than honor the agreement, the customer made the above post. Because we were very surprised by this post, we reached out to the customer via telephone to see if there was another problem or concern of which we were unaware. The customer has chosen not to respond to our inquiry. The bottom line - there was no blackmail and nothing unethical about how we conducted ourselves with this situation.

Chrisfschal responded

First of all, I never blamed the dealership for the faulty engine. That was entirely Hyundai. The dealership did not give me any communication because they said they were too busy but after 2 weeks, I reached out to get information which they refused to give me. I travel for work so I had to greatly reduce the work I could do. I did not post anything on social media before the repairs were done and I do not appreciate the VP of the Boucher group implying that I did so I am not to blame for that either and I definitely did not agree that anything. I made the above post, my first one because I was given no information throughout the whole process and Boucher refused to give me a loaner longer than 10 days even though they had my car for 45 days. As far as “threatening” to tow my car somewhere else, I inquired about towing my car elsewhere because I was not getting answers so I asked if I would have to be there the hand over my keys or if they would release my car to the tow truck if I got it towed to a better dealership. Chris Hanson was a great help but no such efforts to get me a loaner vehicle were made. And I did call back but no one picked up the phone. The office is never available when I am. I would love to get an explanation of the incompetence and unprofessionalism of that office. Bottom line Boucher Hyundai is unprofessional and the VP treated me unethically and definitely blackmailed me and are now trying to cover it up.I want everyone to know how poorly they treat their customers if they are not buying anything from them. Rosen Hyundai was a lot more professional and transparent with their service department and did not blatantly lie about what they do.

Boucher Hyundai of Waukesha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. Please give us a call to discuss further. Rick Day, Service Manager 262-522-1000

Boucher Hyundai of Waukesha responded

Thank you, Don! It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Boucher Hyundai of Waukesha!

Boucher Hyundai of Waukesha responded

Deb, Thank you for choosing Boucher Hyundai of Waukesha, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Boucher Hyundai of Waukesha responded

Dennis, Thank you for your business and this review. We're happy to hear Chris, Jim, and Deshey were able to serve you and demonstrate our commitment to great service. If there is anything we can do to assist you with in the future, please let us know.

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

Boucher Hyundai of Waukesha responded

Thank you for the 5 star review!

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha.