Boucher Hyundai of Waukesha

Expert service that was performed quickly. Staff is professional and friendly. Waiting area is clean and well appointed Staff is professional and friendly. Waiting area is clean and well appointed More

Pleasant associates front to back of dealership. I will continue to do business with Boucher. I will continue to do business with Boucher. More

Our salesman Himmy has been outstanding with follow up and service since the purchase of our used certified Palisade. There were a few issues including minor damage to the front and back end that we didn and service since the purchase of our used certified Palisade. There were a few issues including minor damage to the front and back end that we didnt see at time of sales due to it being dark out. I notified him with pics the next day and they were rectified. Also some of the features such as maps, navigation, front end collision weren't working and he made sure they were updated and taken care of at they're expensive. Even thou this was an inconvenience for us to bring the vehicle in a few times, he always made sure we had a loaner vehicle and we're well taken care of. I would highly recommend this dealership and Himmy. More

Awesome service from Jeremy! He gave me detailed information on what repairs were needed and handled it that same day! Amazing service and very professional. He gave me detailed information on what repairs were needed and handled it that same day! Amazing service and very professional. More

Had me in and out quickly. Everything was done well, including the car wash. Lounge was clean. Everything was done well, including the car wash. Lounge was clean. More

I had my car in for warranty work. They let me drop it off the night before and it was ready in the early afternoon. Best was was the free car wash. They let me drop it off the night before and it was ready in the early afternoon. Best was was the free car wash. More

Excellent service, friendliness, quick service. They gave me a list of stuff I need done for my car which I really liked. They gave me a list of stuff I need done for my car which I really liked. More

My previous experience with Boucher Hyundai was with the service department (over about 6 years). I was always satisfied with the services performed, so I thought I would purchase a vehicle here. I was able service department (over about 6 years). I was always satisfied with the services performed, so I thought I would purchase a vehicle here. I was able to road-test the potential purchase for about four hours (after some paperwork), and this time was very helpful in making my decision. The showroom is huge and very comfortable, and the sales personnel are right out on the floor with their potential customers. The actual transaction of purchasing the car was good except that I was purchasing it to be owned by the Trust which my wife and I set up for our estate. Unfortunately, this was not a transaction anyone was familiar with, so I spent an extra two hours at the dealership waiting to finalize the transaction. I was surprised at this, as everyone I spoke to about every other part of the transaction was able to answer any question I had. Everyone was nice enough to stay until I was finished, and I appreciate that: I didn't leave the showroom until after 8:00 PM. I am still happy to recommend Boucher, even with the glitch with my purchase. More

Very nice staff. Very respectful, hardworking, willing to go the extra mile. Shuttle driver was very pleasant and kind. Very respectful, hardworking, willing to go the extra mile. Shuttle driver was very pleasant and kind. More

I brought my car last week of December and didn't receive it till just a week ago. Since then, we've tried calling the dealership almost everyday because my car still has the check engine light on. After we it till just a week ago. Since then, we've tried calling the dealership almost everyday because my car still has the check engine light on. After we received no response we finally took it to a mechanic near us and the mechanic told us that there was a screw that was loose and there is a problem with the sensor. This mechanic told us that he did not know why Hyundai gave us the car back like that. Today we were finally able to reach Alex from the service area. His response and the fact that my car is not fixed, despite it being at the dealership for over 2 months, is what pushed me to give the rating of 1. We also tried to reach Rob, the manager, who never responded. The communication from the service area was very poor and never had any clear answers. I now have to bring it to a dealership near us again because that’s the only thing that Alex was “able” to do. Overall it was such an inconvenient and unpleasant experience. More