Boucher Hyundai of Waukesha

This was my first new car buying experience. It went This was my first new car buying experience. It went okay, but definitely wasn't perfect. My major worries and concerns came when I starte This was my first new car buying experience. It went okay, but definitely wasn't perfect. My major worries and concerns came when I started dealing with the business manager and the final paperwork. As with any dealership, they will try to get you to add on more warranties and coverage on your vehicle. However,I didn't like their approach and it made me feel very uncomfortable. I don't like the feeling that someone is trying to take advantage of me or tricking me into something. I felt very pressured! I also had an issue with the length of time it took to find the various offers from lenders. Two days? After contacting my personal bank, I found out that it takes maybe 30 mins to check all of the banks the dealer works with. The financing part was not handled the best way possible. At that point I felt uneasy about getting my car from there and made me question if I was even dealing with an honest dealer. (Up until the finance part, I felt very comfortable there.) I felt obligated to answer my Hyundai survey with only 10's. Even if I didn't like the experience with the finance person. I have to say, I hope my next car buying experience goes a little smoother. Now I know what to expect to encounter and be prepared for it. Despite my issues with the finance person, I like the dealership overall. It was a nice atmosphere and I felt more at ease than a different dealer I had just been to. If you do go to this dealer, I would recommend working with Fawn through internet sales. She's nice, personable and knowledgeable. Fawn made me feel very comfortable. More

Great service at Boucher Hyundai of Waukesha. My salesman, Mike Rapport & the rest of the Boucher team went out of their way to find the exact car i was looking for. They kept me informed & made me salesman, Mike Rapport & the rest of the Boucher team went out of their way to find the exact car i was looking for. They kept me informed & made me feel comfortable. They deliver what they promise. More

This was the best car-buying experience ever! Mike Rapport was professional, attentive, personable, and knowledgeable from the moment I arrived until I drove out in my new, 2012 Elantra two days later Rapport was professional, attentive, personable, and knowledgeable from the moment I arrived until I drove out in my new, 2012 Elantra two days later. Having to replace a car after an accident is stressful at best. I really appreciate how Mike and the Boucher Hyundai team made the process smooth and easy -- and I actually purchased the actual car I had hoped to find. Love the car! Another thing I really appreciate is that the dealership doesn't put any stupid stickers on the car. The dealership license plate holder is fine and less tacky. I've already recommended Mike Rapport and the Boucher dealership to friends who have been considering buying a new car in the future. I'm a big fan of Hyundai--and now also of Mike Rapport and Boucher. More

My car search was 3 weeks in the making, looking for vehicles at other dealers (to be honest a Hyundai wasn't initially my first choice). While shopping around I was confronted with every kind of sales vehicles at other dealers (to be honest a Hyundai wasn't initially my first choice). While shopping around I was confronted with every kind of sales approach you could imagine. 1970's style confrontational sales in pin-stripe suits; young hip on the front end, old school negotiation and finance in the back; or sleaze level bait and switch tactics, pushing whatever is in inventory. You name it. ...that is until I went to Boucher. My sales consultant Fawn actually listened and was able to find exactly what I was looking for within the budget I had established. At no point was there a sales push. In fact it was quite the opposite. There was a palpable sense that I was in control of my own destiny! Imagine that. They also offered to bring a vehicle to my workplace or home for a test drive (nice sales approach!) Now let's face it, purchasing a car can be a frustrating process, and you have to tolerate the attempt to sell extended warranties and additional services at each step of the process. However, the process at Boucher was smooth and straight forward. I had my own financing however they were able to find a more aggressive rate. Highly recommended! Ask for Fawn! More

Mike was very pleasant to work with. He answered all our questions and brokered a fair trade in price. I will recommend him happily. Also, since my daughter, Amy Gryskiewicz, is the one who told me about questions and brokered a fair trade in price. I will recommend him happily. Also, since my daughter, Amy Gryskiewicz, is the one who told me about your place can she get a year's free service on her Hyundai? This is her 2nd one. Sherry Pelgrin More

Pamela Gorlen( Sales consultant) is very friendly and patient enough to work with us and to answer all the questions. The entire experience is good. But my experience with Finance department is not go patient enough to work with us and to answer all the questions. The entire experience is good. But my experience with Finance department is not good. I have very good credit score and i know i can get 0% APR. But as there is a deal for 1.99% APR from the dealer, I thought I will definitely get that. But I was offered 4.6% APR initially and when i questioned why didn't I get 1.99% then he tried to get me 2.99%. He told me that I can't get 1.9% APR on my one Credit score, I have to combine with my wife's credit score. Come on, it is not a house loan, just a small auto loan. Also he is not patient enough to explain things. He tried to sell me dealers maintenance packages even though I am not interested in any of the packages. I think if we are not knowledge enough and strong enough, there is possibility that you might end up with high APR. Overall, I recommend this dealership, but finance somewhere on your own. More

I was very satisifed with the way I was treated. No pressure sales at all just simple questions and answers given and I was on my way to a new auto. It was just a whime that I stopped to look at the S pressure sales at all just simple questions and answers given and I was on my way to a new auto. It was just a whime that I stopped to look at the Sonata's and Monday I was driving away. This type of customer service could be used in many other companies. I have already talked and have referred this dealer to others, I just hope they follow thru I dont think they will be sorry! Thank-you More

I was looking at a particular vehicle I found on the Boucher Hyundai website and I live 2-1/2 hours away which made things tricky because I'm the type of person who likes to look at a car in the parking Boucher Hyundai website and I live 2-1/2 hours away which made things tricky because I'm the type of person who likes to look at a car in the parking lot and peek in the windows before requesting more information. I contacted the internet sales department, and they got back to me right away with the information I was looking for. They were not hounding me and did not pressure me in any way. I liked that they had NUMEROUS pictures of the car on their website. From the beginning of my search through the end of the sale, Ryan and Laura made a huge purchase enjoyable. They were top notch. I would HIGHLY recommend either Ryan or Laura in the future!!! More

This review is simple: THE Best Dealership ever, hands down!!! We purchased a 2012 Hyundai Elantra from Boucher and it has been a truly pleasant and warm experience. It makes me not lose faith in humanity down!!! We purchased a 2012 Hyundai Elantra from Boucher and it has been a truly pleasant and warm experience. It makes me not lose faith in humanity knowing there are dealerships like Boucher still out there! I have purchased many vehicles in the last 10 years from different manufacturers and dealers in the Chicagoland area; and Boucher set the bar for excellence, by a mile! After having bad experiences at 2 local Chicago area establishments we were ready to give up on our purchase. A friend recommended Boucher in Wisconsin and I thought I would give it a try..... Without any exaggeration this place WOW-ed me with their work from my first inquiry, initial phone call, car purchase, pickup, and even now post-purchase with any questions, parts quotes, and anything else. This place makes you feel how a customer should when purchasing a vehicle. Whenever working with the people at Boucher Hyundai I felt, saw, and acknowledged the consistent excellence! It was well worth the drive, heck I would even drive 3 times the distance for the pleasure of working with these fine folks. This place is a top notch, top tier, customer oriented, friendly, magnificent automobile dealership. Do not hesitate or look around anywhere else and go to Boucher! They are the best of the best! The image of excellence and superb customer service is reflected among all and anyone representing the Boucher group, from the sales people, finance managers, and anyone else we spoke with. Forget about the rest, Boucher is the best! :D More

I purchased my new 2012 Elantra Limited from Boucher Hyundai of Waukesha. Given the color and options I selected the car had to be ordered from the factory. Throughout the process the dealer kept me i Hyundai of Waukesha. Given the color and options I selected the car had to be ordered from the factory. Throughout the process the dealer kept me informed of the status and what to expect next. When the car arrived the closure process was very good. They went over the car and options at a great level of detail. Overall the whole process from start to finish went very smoothly. More