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Boucher Hyundai of Waukesha - Service Center
Waukesha, WI
2,042 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,042 Reviews of Boucher Hyundai of Waukesha - Service Center
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August 05, 2021
My appt. was at 9am on July 30th. I was told it would take 2-3 hours. I didn't hear anything by 1:30 so I called at 1:48 asking if they were almost done. I was told the car hasn't even been looked at yet take 2-3 hours. I didn't hear anything by 1:30 so I called at 1:48 asking if they were almost done. I was told the car hasn't even been looked at yet! They knew I needed my car later that afternoon to pick up my son. I told them I would need a rental then. They called me back 5 minutes later to tell my I could have a rental but it needed to be back by noon the next day. So, they didn't even work on my car until Saturday morning 7/31. Got a call around 10am that they will prob be running late, the shop closes at noon so it would be around 12:15 for pickup. Get there at 12:10 and still had to wait until 12:45 till it was completely done! I'm so disappointed with the lack of communication on their end. They should have called me by noon on the day of my appt to tell me the status. Also, why did I make an appt for 9 am on a friday if it didn't even get looked at until the next morning?? More
by Blondlox81
Verified CustomerEmployees Worked With
Alex
August 05, 2021
I don’t think my car was test driven long enough to see what the issue was I brought it in and the Mileage was only one mile difference from when I picked it up. I waited fir a call to pick my car up left what the issue was I brought it in and the Mileage was only one mile difference from when I picked it up. I waited fir a call to pick my car up left messages the entire day know one called me back until the following day. I thought John was nice as far as Dan not sure he said he had driven my car the day before when I pulled of the lot and called back to say my engine light was on John told me to bring it right back as Dan was crossing in front of my car as I pulled into service he asked John was was that as if he had not seen my car before yes confused I was this is the car he said he had driven around everywhere and found nothing . More
by Brazilsl
August 05, 2021
Great service technician provided regular update, informed me of what was being done and how long it would take In and out quick and service fully completed informed me of what was being done and how long it would take In and out quick and service fully completed More
by CDSCHER
August 04, 2021
I was met as soon as I entered the garage and was called by name. Explanation if service was very clear. Service was the expected amount of time. by name. Explanation if service was very clear. Service was the expected amount of time. More
by logan175
Employees Worked With
A new woman was very nice, but I have forgotten her name., Andy Bartolotta
August 04, 2021
Fast friendly service and the complimentary car wash is a nice touch. A nice customer lounge with refreshments available. Easy checkout and convenient safe parking. nice touch. A nice customer lounge with refreshments available. Easy checkout and convenient safe parking. More
by LPAWLAK4
Employees Worked With
Alexander Hansen
August 03, 2021
The oil change and tire rotation were completed in a timely manner. The reason for recommending new tires was explained in an easy understandable way along with pricing info. timely manner. The reason for recommending new tires was explained in an easy understandable way along with pricing info. More
by waukesha sue
Employees Worked With
Jean Sommers
August 01, 2021
I like this dealership. They took the time to explain what needed to be done with my car and answered all of my questions. Very satisfied. what needed to be done with my car and answered all of my questions. Very satisfied. More
by nationalaverunner
Employees Worked With
Don't remember who helped me, but he did a great job.
July 31, 2021
Took 6 days to get my car back for my door actuator and never heard a thing from you guys on why it was taking so long.. not a single update phone call on what was going on with my car!! Told me the part w never heard a thing from you guys on why it was taking so long.. not a single update phone call on what was going on with my car!! Told me the part was coming in the 21st and will be done that day but then it wasn't done till Saturday so here I was stuck trying to find rides to get to work for a extra 3 days.. More
by JZ19832001
Employees Worked With
Brandon Riemer
July 31, 2021
Got the part in earlier than expected, got an appointment and the part was replaced and it works perfectly. Had no trouble with it since and the part was replaced and it works perfectly. Had no trouble with it since More
by Brandt65
July 29, 2021
The whole experience was great. I was able to get a loaner. My car was in for some warranty work that took 10 days and without that loaner not sure what I would have done. Everything was great. loaner. My car was in for some warranty work that took 10 days and without that loaner not sure what I would have done. Everything was great. More
by sk3521
Employees Worked With
Andy Bartolotta, John Diez
