Boucher Hyundai of Waukesha - Service Center

Great customer service . Everything was done on time. The service writer was able to take care of all my vehicle needs. Service preformed very well. service writer was able to take care of all my vehicle needs. Service preformed very well. More

Always friendly. Explanation of results of service thorough. Waiting area large enough to social distance. Snacks and beverages a plus. Excellent service. Thank You for asking. thorough. Waiting area large enough to social distance. Snacks and beverages a plus. Excellent service. Thank You for asking. More

Jean Sommers was my service writer, this was my first service experience at Boucher Hyundai. Jean was extremely friendly and professional, I felt comfortable from the very first minute that I met her. I service experience at Boucher Hyundai. Jean was extremely friendly and professional, I felt comfortable from the very first minute that I met her. It was a great first impression and I plan to service my vehicle for its lifetime here at Boucher Hyundai. More

Had vehicle towed in on Saturday after hours. The were able to look at, diagnose and repair it by end of day Monday. Very quick turn around and great service. Thanks. able to look at, diagnose and repair it by end of day Monday. Very quick turn around and great service. Thanks. More

Got me in for regular service within the time frame needed. Work completed in time promised. Would return for service in the future if needed. needed. Work completed in time promised. Would return for service in the future if needed. More

Alexander was very efficient He had great customer service and I liked the fact that he took the time to explain things to me He had great customer service. Acknowledging someone when they. drive thei service and I liked the fact that he took the time to explain things to me He had great customer service. Acknowledging someone when they. drive their car in, it's probably the most important thing and it is a dying art More

The staff is very friendly and professional. They even applied a discount without me having to ask. Service was done in a timely manner too. applied a discount without me having to ask. Service was done in a timely manner too. More

I went into Boucher Hyundai of Waukesha to get my front tire rods replaced (which were a part of my warranty on my vehicle) as well as for them to put on a trailer hitch to my Santa Fe. When I dropped off tire rods replaced (which were a part of my warranty on my vehicle) as well as for them to put on a trailer hitch to my Santa Fe. When I dropped off my vehicle at 9am,the service guy reiterated what work was going to be completed and then said he’d give me a call closer to 12pm to update me with an approximate time they’d be done completing the work. At 230pm I finally called the dealership to find out what was going on since I had not received a call. The service guy stated that my car was done and they were just “doing a test drive” and then putting it through the car wash and that I can pick it up by 4pm. It’s at this time that I am also made aware that a trailer hitch was never put on my vehicle because they never ordered the parts! Mind you, I had this appointment for 2 months and was just told that morning that I would be getting the trailer hitch added. Hmm… So I go to get my car at 4pm, no apologies from the service team about the lack of follow through and I am told my keys are at the cashier with my paperwork. At no point did anyone go through the work that was actually completed on my car, until a nice employee near the cashier heard me ask the cashier what work ended up being completed, and he stepped in to go over my paperwork with me. (This was the only positive part of my experience). I got my keys and walked out to the front where I am told by the service guy that he should get the trailer hitch parts in by the next week, Friday, and would call me then to schedule an appointment to get the trailer hitch placed. When I walked out, my car was not there… so I went back into the service center to ask where my car was and then was walked to the side/back of the dealership where my car was sitting. Apparently I was suppose to guess that my car was back there? During this stroll to my car, the service guy proceeds to tell me how Ill be sent a review and that if I could give him 5 stars, he gets a little bonus. Yeah okay. Lastly, I have yet to hear from the dealership regarding any trailer hitch parts arriving or any appointments to be made to get it placed like I was promised. Would I go back for anymore work in the future? What do you think? More