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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,055 Reviews

2,055 Reviews of Boucher Hyundai of Waukesha - Service Center

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February 22, 2021

Service was completed under the quoted time and the staff was professional while still friendly.and helpful. Waiting area was comfortable and clean. Staff said hello as they passed by. More

by BIRDLOVER609
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for sharing!

February 20, 2021

When in for service light. Also had scheduled visit oil change done as well. When wife got the car home the next day the light came on again she seemed very upset of having to go through dropping the car More

by MICHAEL.SLATTERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Michael - thank you for your review. When you have the opportunity, please reach out to our Service Manager, John Diez, at 262-522-1000 so we can discuss this situation further with you. We hope to hear from you soon.

February 20, 2021

Every time I have work done to my vehicle, the service is very good. I would highly recommend Boucher to any one who asks for an opinion. More

by DLGOMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for the review and recommendation!

February 19, 2021

I made an appointment on line but it didn’t appear in their schedule. They fit me in without extra waiting, so I’m happy. More

by SteveJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Diez, Randy Malitz, Mike Radmer, Jean Sommers
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thanks for sharing, Steve!

February 19, 2021

The service advisors are always professional and friendly. Utilizes coupons when possible. Offers shuttle service when dropping the vehicle off. Love the free car wash! More

by SUE.SHADOF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Malitz
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for the positive review, Sue!

February 18, 2021

Jean always takes care of us and treats us with respect. She takes the time to explain what has been done or needs to be done on the vehicle. More

by WAGS_IN_LAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for the kind review!

February 18, 2021

Replaced car battery on warranty Thank you. The only Replaced car battery on warranty Thank you. The only problem I had with Hyundai was getting somebody to answer the phone. I did leave a message s More

by PHOWARD3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for the review and feedback - we appreciate it.

February 17, 2021

Timely appt and service, polite people at service and cashier, clean waiting area, snacks, easily acknowledged my warranty package with discounts, easy to get appt. More

by VUCROBIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for sharing!

February 17, 2021

Bad communication - no call had to call in myself for updates Went to pick up car as I received a call saying to was ready and I get there to find out it wasn't ready so they gave me a crummy rental More

by Jbecker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon
Feb 18, 2021 -

Boucher Hyundai of Waukesha responded

We are disappointed to hear you had a negative experience with our Service Department. Please reach out to our Service Manager, John Diez, at 262-522-1000 so we can discuss this situation further and go the extra mile to make things right. We hope to hear from you soon.

February 13, 2021

Jean is a very nice lady! I go for a routine oil change and tire rotation every 4,000 miles. I always wait in the waiting area until my car is done and it never takes too long. It’s about an hour wait ever More

by Ashlyn S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Ashlyn - thank you for the review!

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