Boucher Hyundai of Waukesha - Service Center

I am very displeased with what happened yesterday. I had scheduled an oil change over 3 weeks ago online, and had the email confirmation with me. I was told I did not have an appointment and they were doubl scheduled an oil change over 3 weeks ago online, and had the email confirmation with me. I was told I did not have an appointment and they were double booked and might not be able to take care of my vehicle. This is the 3 Rd time this has happened to me. Every time I scheduled my appointment online. The worst part is that they acted like it was my fault and I was told that I should have called to confirm my appointment because they have trouble with the online scheduling. I took a day of vacation to get this done, so I was not rescheduling. The did eventually take me but I was there over 2 hours. If this had been the first time ok, but 3 times. I was told I needed new brakes but I am going elsewhere for the service. I have 3 or 4 more oil changes that are covered with my extended warranty but I may just say screw it and pay somewhere else. If you have the ability to schedule on line and it isn't working properly that is not the customer's fault. More

OK but expensive Randy Worked with me on what was to be done to my satisfaction. He did not press to get other things done.which I appreciate. Randy Worked with me on what was to be done to my satisfaction. He did not press to get other things done.which I appreciate. More

Fantastic I've been working with Dan Doble for years now he's always been honest efficient trustworthy and just a fun positive person to deal with trust in my I've been working with Dan Doble for years now he's always been honest efficient trustworthy and just a fun positive person to deal with trust in my opinion is most important I get the feeling that he's working for me Tony thank you More

It was busy at 9:00 when I dropped my ar off for an oil change. Jean did a great job helping, great was great. I got in and out without much hassel. change. Jean did a great job helping, great was great. I got in and out without much hassel. More

Did a great job, were fair and found the problem without trying to fix a non existent problem. Fit my car in without apt, was very nice. trying to fix a non existent problem. Fit my car in without apt, was very nice. More

Couldn’t be more impressed with the level of care and service I consistently have received from this organization. Truly a blessing. Thank you kindly! service I consistently have received from this organization. Truly a blessing. Thank you kindly! More

Honestly the service was good but it was pretty Honestly the service was good but it was pretty upsetting that no one staff person wore a mask during a pandemic. there was a lot of cleaning happeni Honestly the service was good but it was pretty upsetting that no one staff person wore a mask during a pandemic. there was a lot of cleaning happening, but it is transmitted through droplets aka from the mouth and nose. The cleaning is pointless if no one is wearing a mask. I think the staff did great and as a company it would be logical and safe to require everyone to wear masks. I do it all day at my job and am fine. More

Fantastic dealership, especially the Service Department. The Service managers are great, excellent technicians and the parts department make it easy to want to do business with. The Service managers are great, excellent technicians and the parts department make it easy to want to do business with. More

John did a nice job of getting my wife’s car quickly John did a nice job of getting my wife’s car quickly after two tries at fixing a tail light. Once we change the harness there was no short and we wer John did a nice job of getting my wife’s car quickly after two tries at fixing a tail light. Once we change the harness there was no short and we were good to go. Randy malitz offered to shuttle me home in the morning and to pick me up later that evening. Great service and my wife was very happy. More

I brought it in for 2 recalls; one was an airbag and the other was an update to the navigation. They were very prompt in getting my car in and out and had even washed the outside😊 other was an update to the navigation. They were very prompt in getting my car in and out and had even washed the outside😊 More