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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,042 Reviews

2,042 Reviews of Boucher Hyundai of Waukesha - Service Center

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October 02, 2019

Great Service Rep Jean Sommers is the main reason we continue to get our vehicles serviced at Boucher Hyundai. We purchased both of our Hyundais from Boucher (new) and More

by CHRISTOPHER.G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
October 02, 2019

Good care Jean is concerned about her customer. She was helpful insofar as helping me with an issue that concerned me with my car. Both she and the tech took me More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
October 02, 2019

Oil and tire rotation Had a scheduled appointment in and out in a timely manner. Also offered a complimentary car wash. People in the service department were very friendly More

by jimand315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Diez, Jean Sommers
October 02, 2019

Fast, friendly service I took my car in for the routine scheduled maintenance - oil, fluids, tire rotation, General checks, etc. The team at Boucher is always friendly and e More

by ANTIVIKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Gunter
October 01, 2019

Everything went alright I went there to get a new smart key and have it programmed. I was originally told it would take 45 min, and everything was done in 40 min. So i was ha More

by jw5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Malitz
September 30, 2019

Excellent Experience Randy provides excellent communication in working the appointments and what is needed with the vehicle. I am a big supported of the valet service bei More

by kmackay0
Recommend Dealer
Yes
Employees Worked With
Randy Malitz
September 27, 2019

They Don’t pay attn to women I am a new customer and each time I call about my car making noise they dismiss me and they have have textbook answers. All robots and they say they c More

by Unsatisfied
Recommend Dealer
No
Employees Worked With
Too many to count
Nov 22, 2019 -

Boucher Hyundai of Waukesha responded

Thank you for your review. We are sorry to hear you had such a frustrating experience with our dealership. We would like to discuss this matter further but are unable to find your information in our system. When you have the opportunity, please contact us at 262-522-1000. We hope to hear from you soon.

September 26, 2019

Better. Much better service this time but am still disappointed about my bad service last time. I did not really talk to anyone this time except when picking More

by hpovergaard1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Olson
Nov 22, 2019 -

Boucher Hyundai of Waukesha responded

We are disappointed to learn about the situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at 262-522-1000 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve, so we hope to speak with you soon.

September 24, 2019

Great Service Randy and his team were very friendly and efficient when I arrived. The guyz finished the work on my car before the promised time, and didnt try to u More

by Rlippy15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Malitz
September 24, 2019

Checking my car Only thing, I was there waiting for 3 hours...usually I’m in and out of there in about an hour. I’m happy nothing was wrong tho.., supposedly. More

by MARY_SHEPERD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Volkmann, John Diez
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