Boucher Hyundai of Waukesha - Service Center

Extra charges We brought our Sante Fe in due to 3 recalls. We decided to also have the brakes replaced, had a price, and was told they would call if there was anyt We brought our Sante Fe in due to 3 recalls. We decided to also have the brakes replaced, had a price, and was told they would call if there was anything extra. Received a call there were no other issues, and the brake price would be $189 per axle. An hour later we received a call that extra work was needed because one of the brake pistons was seized. We agreed to the extra work, and came to pick up the car. When we were checking our, my wife noticed we were charged for an oil change, which we did not request. The service manager did remove the charge, but we did not feel we should have to deal with that. When we drove home, we noticed there was no sticker in the window indicating when the oil would be due to be changed. We started wondering if the oil was even changed at all, and when we got home, checked to oil. The oil was in fact, DIRTY!!!! Very disappointed, and unsatisfied. We have purchased 2 Hyuandais from Boucher, but don’t think we will buy another with this level of service. More

replace tire and rim Service writer very professional and respectful. I was greeted as soon as I entered the building and was asked immediately what I was there for. Work Service writer very professional and respectful. I was greeted as soon as I entered the building and was asked immediately what I was there for. Work was done in a very timely and professional manner with no problems at no charge was very pleased. More

CUSTOMER SATISFACTION FIRST very professional in both service AND APPEARANCE.COMPLETE EXPLANATION OF PROBLEM AND WHAT HAS TO BE DONE TO CORRECT.REPAIRS DONE AND CAR RETURNED ON very professional in both service AND APPEARANCE.COMPLETE EXPLANATION OF PROBLEM AND WHAT HAS TO BE DONE TO CORRECT.REPAIRS DONE AND CAR RETURNED ON A TIMELY BASIS AS PROMISE More

Replace damaged tires I ran over some metal on the expressway and damaged all of my tires. Boucher has tires on sale and installed new ones for me. I ran over some metal on the expressway and damaged all of my tires. Boucher has tires on sale and installed new ones for me. More

Recall I was in for a recall. Alicia was friendly and knowledgeable. Everything was better and faster than expected. Jim and Steve showed me a Genesis G90 pe I was in for a recall. Alicia was friendly and knowledgeable. Everything was better and faster than expected. Jim and Steve showed me a Genesis G90 per my request to compare to my 2015. More

Staff and work. The staff is wonderful, kind and explain great. They tell all that needs to be done, how it will take and asks if there are any questions. The staff is wonderful, kind and explain great. They tell all that needs to be done, how it will take and asks if there are any questions. More

Great service! Friendly staff! This is a great dealership. From sales to service, I won’t go elsewhere. I trust them completely and it’s a pleasure to work with everyone. This is a great dealership. From sales to service, I won’t go elsewhere. I trust them completely and it’s a pleasure to work with everyone. More

The experience was good, but, could have been better. My overall experience with the service department was good, but it could have been better. I do appreciate them putting the new engine in the car, but My overall experience with the service department was good, but it could have been better. I do appreciate them putting the new engine in the car, but, I am still left with a car that was damaged while being serviced at your dealership. The former only happened after I spent a lot of time and gas traveling over 20 miles (each way) on multiple occasions to get it resolved. However, during my last visit to get the service center, I do not feel like I was treated fairly by the manager, John. I felt like John showed a lack of regard for both the time and frustration that I suffered during this entire ordeal. He actually told me to put tape on my front fender that was damaged during service there.he showed an total lack of regard for trying to get that issue fixed. I will be consulting with my car insurer about what options can be taken about the latter issue. More

Friendly Service & Quality Workmanship I am a loyal customer of Boucher Hyundai. The Service Technicians do excellent work. The Consultants are friendly and professional. They really listen I am a loyal customer of Boucher Hyundai. The Service Technicians do excellent work. The Consultants are friendly and professional. They really listen and keep you apprised of the progress with the maintenance work as well as any unforeseen service needs and expenses. Since I have to wait for my car, I really appreciate that they complete the work on time and oftentimes, earlier than expected. More

Timely and good service. I was very pleased with the service I received.The jobs were Completed before the time scheduled. The staff were very friendly and helpful. I reall I was very pleased with the service I received.The jobs were Completed before the time scheduled. The staff were very friendly and helpful. I really liked the popcorn in the waiting room. I would be happy to recommend this service department. More