Boucher Hyundai of Waukesha - Service Center

Boucher Hyundai of Waukesha responded

Thank you for your review. Quality customer service is always our number one priority, and we appreciate your candid feedback. We value your business and hope you will give us another opportunity to serve you here at Boucher Hyundai of Waukesha!

Boucher Hyundai of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Waukesha.

Boucher Hyundai of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words, Steve, and for taking the time to leave us this wonderful feedback!

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. Please don't hesitate to reach out to us if you would like to discuss your concerns in more detail. We appreciate your business and hope to see you again!

Boucher Hyundai of Waukesha responded

Thank you for taking the time to leave us a review. Our Service Manager has updated your account so you should no longer be receiving notifications. We greatly appreciate your loyalty over the years and we hope you will give us another chance! Please do not hesitate to reach out if you need anything in the future, 262-522-1000. Take care.

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Give us a call to discuss this further. Rick Day, Service Manager 262-522-1000

Boucher Hyundai of Waukesha responded

It's great to hear that Dan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Boucher Hyundai of Waukesha!

Boucher Hyundai of Waukesha responded

We can appreciate the customer’s frustration with the manufacturer due to the engine problems and the extreme delay caused by the unavailability of parts needed to perform the repair. However, we are surprised by, and dispute, his current review. For that reason, we offer this explanation. First off, any failure of communication was attributable to the fact that the customer initially blamed our dealership for the manufacturer-caused engine defects, the inconvenience, and the delay in getting his vehicle fixed. He started posting negative reviews and threatened to have his vehicle towed to a different Hyundai dealership. However, once he determined that no other local dealership was willing or able to perform the repair or offer him a loaner vehicle, he accepted our offer to try to assist him as best we could. In that regard, our service director, Chris Hanson, had numerous discussions with the customer and because the customer was so angry and upset, we proposed a solution. We agreed to give his engine repair the utmost priority and assist in obtaining a loaner vehicle provided that he take down the unjustified negative social media posts implying that our dealership had done something wrong. The customer agreed to this solution. We were able to expedite the repair and the customer agreed to take down the posts if we were able to get his vehicle repaired quickly. We lived up to our side of the agreement. Yet, rather than honor the agreement, the customer made the above post. Because we were very surprised by this post, we reached out to the customer via telephone to see if there was another problem or concern of which we were unaware. The customer has chosen not to respond to our inquiry. The bottom line - there was no blackmail and nothing unethical about how we conducted ourselves with this situation.

Chrisfschal responded

First of all, I never blamed the dealership for the faulty engine. That was entirely Hyundai. The dealership did not give me any communication because they said they were too busy but after 2 weeks, I reached out to get information which they refused to give me. I travel for work so I had to greatly reduce the work I could do. I did not post anything on social media before the repairs were done and I do not appreciate the VP of the Boucher group implying that I did so I am not to blame for that either and I definitely did not agree that anything. I made the above post, my first one because I was given no information throughout the whole process and Boucher refused to give me a loaner longer than 10 days even though they had my car for 45 days. As far as “threatening” to tow my car somewhere else, I inquired about towing my car elsewhere because I was not getting answers so I asked if I would have to be there the hand over my keys or if they would release my car to the tow truck if I got it towed to a better dealership. Chris Hanson was a great help but no such efforts to get me a loaner vehicle were made. And I did call back but no one picked up the phone. The office is never available when I am. I would love to get an explanation of the incompetence and unprofessionalism of that office. Bottom line Boucher Hyundai is unprofessional and the VP treated me unethically and definitely blackmailed me and are now trying to cover it up.I want everyone to know how poorly they treat their customers if they are not buying anything from them. Rosen Hyundai was a lot more professional and transparent with their service department and did not blatantly lie about what they do.