Boucher Hyundai of Waukesha - Service Center

Service was good. Waited over an hour to have my car serviced. Jean was helpful. Waited over an hour to have my car serviced. Jean was helpful. More

Disappointed in wait time. Vehicle was in to care of a recall. Service person said it would take about an hour. It almost took three hours and no contact during that time. Vehicle was in to care of a recall. Service person said it would take about an hour. It almost took three hours and no contact during that time. More

Great service department the service department technicians are all good to work with. I will continue to work with them. technicians are all good to work with. I will continue to work with them. More

Great informative staff and waiting room amenities, and quick turnaround time for servicing. Car wash is not very good although. quick turnaround time for servicing. Car wash is not very good although. More

I bought my car thru Boucher, took it elsewhere for service (it was closer) but never again. And if I purchase again, it'll be Boucher! service (it was closer) but never again. And if I purchase again, it'll be Boucher! More

Service is generally efficient but have experienced delays and miscommunication recently. Hoping it was a rare issue. delays and miscommunication recently. Hoping it was a rare issue. More

Very professional service department. Good communication before, during and after the service visit. Would highly recommend. Good communication before, during and after the service visit. Would highly recommend. More

I am greatly impressed with how fast my car was fixed. They told me it would take 3-4 months depending on how fast they could get the parts. It ended up being only a month replacing my engine. Dan was ver They told me it would take 3-4 months depending on how fast they could get the parts. It ended up being only a month replacing my engine. Dan was very helpful. I would recommend this dealership! More

Overall service was good. Wait time was average. Service writer was detail oriented. Waiting area was clean. Wait time was average. Service writer was detail oriented. Waiting area was clean. More

Where to begin First after lengthy back and forth to schedule oil change they tell me they don’t have my appointment in the system More back and forth lots of my time wasted finally we have an appointm schedule oil change they tell me they don’t have my appointment in the system More back and forth lots of my time wasted finally we have an appointment Arrive as planned told about 1 hr Nearly 2 hours later I’m inquiring about status and made to feel I’m inconveniencing the service tech While rotating tires a wheel stud broke I’m informed they’re glad to fix it $350 Car wash leaves car looking worse than when it arrived which was fixed by sales manager after I asked Contacted service manager directly and he was also overwhelmed with calls but managed to let me know I was not too important to the dealership overall based on my limited service history and he would not work with me in any way related to the repair cost of the wheel stud Overall I’ve tried to work with the dealership and more specifically the service team but I am very disappointed and unsure I will continue to do so Currently would not recommend to others More