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Boucher Hyundai of Waukesha - Service Center
Waukesha, WI
2,038 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,038 Reviews of Boucher Hyundai of Waukesha - Service Center
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January 08, 2022
This is why I’ve purchased 8 cars over the years always great service and sales department great service and sales department More
by GWW1940
Verified CustomerEmployees Worked With
Other Employees :
Andy Bartolotta, John Diez, Randy Malitz, Mike Radmer, Jean Sommers, Brandon Riemer, Nelson Vega
January 06, 2022
We had recall work done. We didn’t have the recall equip on our vehicle. Brought at in at 8:45 am, rep called at 11:18 am to say we didn’t have the equip. Said he take care of it. Called at 12:13 pm to say on our vehicle. Brought at in at 8:45 am, rep called at 11:18 am to say we didn’t have the equip. Said he take care of it. Called at 12:13 pm to say the work was done. I asked, “The car is ready?” Yes was the reply. Went in at 12:45 pm to pick it up. Not ready…didn’t know where the keys/packet is. Go to the cashier. Not packet. Talk to another rep. D old are that NO work had been done. Asked where the car is. Being washed, in. 5-6 minute cycle. Still waiting 15 minutes later. Rep kept arguing about why the car wasn’t ready in time. He was irritating with his lame excuses. I told him to stop talking a number of times. He wouldn’t stop! (FYI— the surest way to de-escalate a cust serve issue to to stop talking when asked!) He got his feelings hurt and went to his manager to complain about me. Still waiting for my car. It was eventually delivered to me at 1:06 pm…almost one hour after the rep said it was “ready to pick up!” More
by Dbbruggink
Employees Worked With
I don’t know the name of the rep. Ask John or Jean., John Diez, Jean Sommers
January 05, 2022
Great dealership,not only works with you on the purchase but still continues to meet all of your service needs. Excellent and knowledgeable staff. but still continues to meet all of your service needs. Excellent and knowledgeable staff. More
by JZEMAN57
Employees Worked With
Jean Sommers
January 03, 2022
Vehicle was running great until took in for recall engine software update. Before even got home check engine light came on. Brought back and Code showed "intake manifold runner. Party replaced and I came to software update. Before even got home check engine light came on. Brought back and Code showed "intake manifold runner. Party replaced and I came to pick up, paid bill and got into vehicle and light still on -- same Code. Asked for money back but wouldn't do. Ndateow want me to come back again to fix something else. I don't mind paying for repairs but obvious they replaced the wrong part. Too many coincidences startingdat More
by None
Employees Worked With
John, Dan and Alex to all involved.
December 30, 2021
Came in for an oil-change right after Christmas; Boucher Hyundai noticed that I had a construction nail (and slow leak) in the sidewall of a front tire. Very thankful they caught the slow leak; as it was Hyundai noticed that I had a construction nail (and slow leak) in the sidewall of a front tire. Very thankful they caught the slow leak; as it was just (1) day before a slippery snow day. Great service in getting it done as quickly as possible, and ‘fit it in’ without having to reschedule at a later date. More
by RWPOLLEX
Employees Worked With
Micah , John Diez, Jean Sommers
