Boucher Nissan of Waukesha

New Vehicle special order fail Began shopping for a new 2020 Blue 370Z in January . Dealer could not get one from three other dealers inventory. Dealer offered to special order from Began shopping for a new 2020 Blue 370Z in January . Dealer could not get one from three other dealers inventory. Dealer offered to special order from Nissan. On 1/14/2020 I accepted offer and pricing and put $5K down. Two days later dealer advised special order was accepted and would take until March or April for delivery. On 3/3/2020 I asked for an update. Dealer sent email stating my vehicle was "stateside" and "ETA 3/16/2020". On 3/23/2020 I asked for an update. Dealer rep called and said the car does not exist and will never arrive. No explanation. Would not answer questions about where the process went wrong. Would not say who was providing the updates. Would not answer if someone else got my car. 10 weeks of anticipation. Much embarrassment with friends and family explaining the story. Contacted Nissan North America. They told me there was nothing they could do and would not look into the matter. They referred me back to the dealer. More

I’m so excited for my new car i appreciate you for your help Lenny Dibrito you a great person thank you so much ok help Lenny Dibrito you a great person thank you so much ok More

We were very disappointed with the amount of lack of urgency. A number of our phone calls, texts and emails would not be replied for a couple of days. We weren’t asking for anything unreasonable, we w urgency. A number of our phone calls, texts and emails would not be replied for a couple of days. We weren’t asking for anything unreasonable, we were just asking what our options are for turning in a lease truck. We dealt with three different associates. We did not get any answers until I come into the dealership. Then we waited and waited. We were told many things that the dealership would do for us but they never came through. We finally leased a new truck with scratches on the door. We brought it in to be fix which would take a few days. Four phone calls and two texts, we finally got our truck back after eight days. This is our seventh Nissan in our family. If this is the way Nissan Dealership appreciate their customers, we will not be back. More

Lenny was great to work with. He answered all my questions via email before I even went in! The process once I got there went smoothly and quickly. Very attentive service by Lenny! questions via email before I even went in! The process once I got there went smoothly and quickly. Very attentive service by Lenny! More

Great customer service The experience was fast and informational. All my questions about my lease and care were answered. The only problem I had was with Nisson Financial. I The experience was fast and informational. All my questions about my lease and care were answered. The only problem I had was with Nisson Financial. I could not get anyone to cancel my previous lease payment. I had to pay my bank $31.00 to stop payment. More

Pathfinder Initial negotiations did not go well . The salesman Lenny DiBrito and I discussed everything . I told him my concerns . He discussed with manager and Initial negotiations did not go well . The salesman Lenny DiBrito and I discussed everything . I told him my concerns . He discussed with manager and we were able to come to terms the following day . The day of delivery , I was called by another sales manager , he said a mistake was made by them and the deal was off. I understood . The next day Lenny called me and was told by a district manager that the customer shouldn't pay for their mistake . I took delivery in a couple days . I believe Lenny was very fair , and looking out for my interest. More

Excellent Experience Very please with the whole process of buying and financing. The salesman was attentive to my needs and my budget and the finance people took me throu Very please with the whole process of buying and financing. The salesman was attentive to my needs and my budget and the finance people took me through the process. Everyone was very patient. I would definitely recommend Lenny DiBrito. More

Great serbice! I loved how they made it convenient and picked my car up and dropped it back off! Went above and beyond great service! picked my car up and dropped it back off! Went above and beyond great service! More

Alex was great to work with and the financing was very easy. Alex went above and beyond for me and he gets 5 stars! He even returned my rental car to Enterprise when they failed to pick It up. One issue easy. Alex went above and beyond for me and he gets 5 stars! He even returned my rental car to Enterprise when they failed to pick It up. One issue I did have was this. I purchased the car for 17,591 and the cost of the car on my paperwork was 17,900+ so when I asked why Vinnie told me it’s Wisconsin state law to charge a service fee. Those were his exact words. It’s not though. Your dealership has a right to charge a service fee at your discretion. Wisconsin does not “require” it. I would’ve preferred to have been told that. It’s little things like that that make people, women in particular not enjoy buying cars. I realize you need to make a living especially at this time. I wouldn’t have argued with a truthful answer. I hope that money goes to Alex! I purchased a 2019 Hyundai Tucson. It’s kicking back at me a bit upon acceleration so I’m going to run it to a Hyundai dealership to have them look at it when the Coronavirus crap is over! Sarah Derkson More

Matt and Wolfgang were very easy to work with. Better Matt and Wolfgang were very easy to work with. Better experience than my last 2 years ago. Will come back. Happy with the auto. Stop Matt and Wolfgang were very easy to work with. Better experience than my last 2 years ago. Will come back. Happy with the auto. Stop More