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Boucher Nissan of Waukesha - Service Center

Waukesha, WI

4.5
882 Reviews

882 Reviews of Boucher Nissan of Waukesha - Service Center

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June 18, 2025

Welcoming Intake was very friendly. I'm always confident that they e done a great job. Lenny was the salesman that my son bought the car from. He always comes to greet me even after 3 y More

by dltomy3
Recommend Dealer
Yes
Jun 18, 2025 -

Boucher Nissan of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Luchini Service Manager 262-542-5500

June 17, 2025

I was told the total cost of the job was $850 to $900 with taxes. The final bill was over $1200. They charged for a whole extra hour. 2.5h intead of what I was told of 1.5h. Hiden fee of of "shop fee". More

by JU
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Boucher Nissan of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you and we will reach out. Matt Luchini Service Manager 262-542-5500

June 17, 2025

Always excellent customer service! Everything went smoothly with my oil change and tire rotation. The team also informed me of what to expect for my next service. If all goes well, I’ More

by Tremerell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Boucher Nissan of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Nissan of Waukesha. Matt Luchini Service Manager 262-542-5500

June 07, 2025

Great Customer Service Jon explained everything in detail about the services I inquired about ensuring me they would take of any issues. More

by Shiloh2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Kiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Boucher Nissan of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Luchini Service Manager 262-542-5500

June 05, 2025

Techs are great, front end and phone reminders not so much Reminders always messed up, get hung up on often when I call, as if the phone system is not working properly More

by Jeanette.tibbits
Recommend Dealer
Yes
Jun 05, 2025 -

Boucher Nissan of Waukesha responded

Jeanette, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Nissan of Waukesha! Matt Luchini Service Manager 262-542-5500

May 27, 2025

Great service however took longer than expected to have my car back. They offer me a rental for an extra $40 since my car have to stay overnight. More

by REYBAEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Boucher Nissan of Waukesha responded

Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience! Matt Luchini Service Manager 262-542-5500

May 26, 2025

I had a wonderful experience here at your dealership. They were kind an very helpful. More

by brandancemclaurin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Ehnert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Kiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Boucher Nissan of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Nissan of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Luchini Service Manager 262-542-5500

May 24, 2025

I got a flat tire and he was able to get me in right away. More

by Upnorthman63
Recommend Dealer
Yes
Employees Worked With
Jonathan Kiley
May 24, 2025 -

Boucher Nissan of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Nissan of Waukesha. Matt Luchini Service Manager 262-542-5500

May 10, 2025

Excellence by all involved that helped us through what we needed. Thank you very much. More

by VVITUCCI1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

Boucher Nissan of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Luchini Service Manager 262-542-5500

May 09, 2025

My oil change took 2 hours. My service advisor never came to tell me why the wait was so long. I had to go and ask someone. When my vehicle was finished he didn't tell me the te More

by LKSURGERY
Recommend Dealer
No
Employees Worked With
Michael Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Miller
May 14, 2025 -

Boucher Nissan of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Matt Luchini Service Manager 262-542-5500

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