Boucher Volkswagen Marketplace of Franklin

Nothing but lies all the way through! I drove an hour and a half to see a vehicle, with money in hand. Found the exact model and color I was looking for, not to mention its Certified Pre-O I drove an hour and a half to see a vehicle, with money in hand. Found the exact model and color I was looking for, not to mention its Certified Pre-Owned! SCORE!!!! ..Not I went through all the trouble of getting a loan, finding a ride and drove almost 2 hours to look at said car with full intentions to buy right at opening time. This is where I'm glad I did my research into these cars and the CPO program and brought an auto body tech with me. As I started walking around the car the salesman (Nick) started immediately trying to get me to taker it on a test drive, I'm not sure if he didn't want me to inspect as closely as I was.. Either way I gave him my ID to copy and took the car about a mile or so down the road, turned around and drove to a nearby parking lot to inspect the car with no interruptions. I opened all doors, trunk, and hood. CPO vehicles are supposed to have NO VISIBLE DAMAGE, essentially a re-certified NEW vehicle. There was paint missing all the way up the edge on both drivers side doors, there was many 1-2 inch long deep scratches that you could sink your fingernail into all over the car, the front bumper's lip was creased in at least 2 spots and there was damaged paint all the way along the front edge, the passenger side had 4+ dents and there was paint missing from the center of most of them, the chrome/silver trim under the window on the drivers side front door was clawed to the point that it looked sanded with 80 grit sandpaper, the interior looked like wolverine drove it because there were deep scratches all over the door handle and the steering wheel was severely worn for a vehicle that was supposed to show no apparent wear, the headliner had sweat stains or coffee all over it, the tail light on the drivers side has moisture inside, the passenger side headlight has a chip out of the center of it, the rear bumper had severe scuffing all the way across the trunk opening from sliding cargo in and out of the trunk, there were various other scratches and a good amount of swirling all over from the roof to anywhere else you wanted to look closely at.. My point is after reviewing the CPO list by VW again I realized that the tech obviously and very blatantly lied to get this car CPO certified. I asked to have the cost reduced since I would have to get the cars finish refreshed including a serious buff and have a few panels re-sprayed, new headlight or a repair, new drivers door panel, get the window tint removed because of the bubbles and wonky cuts, get a new taillight, new front bumper, etc.. Mr. Nick says he will find out what they can do but "you need to expect this type of damage to a used vehicle" Obviously glossing over the fact that they lied on over 7 points of a CPO checklist to get a vehicle certified that was not eligible. Nick tells me that "this car will sell to someone who doesn't take care of their cars near as well as (me) and they will be thrilled because they "think" it will be a great deal." That line really stuck with me about how Boucher must work as a company.. Makes you think that he pretty much agrees it is too much but its okay because some poor sucker will buy it anyway. He also offered to see if the dealer would be willing to improperly repair the scratches by just blending the clear to fix the finish and that's when my friend inquired about de-lamination from the different clear coats and asked if I get any additional paint warranty for that and Nick said no. He also said they might be able to get the dents out that are lower in the doors but not the ones on the body lines because those are "tricky". Now, that is true, but they should have a capable tech for this. Anyway, Nick comes back and gives me the story that they have more into the car than what its posted for online so that's the bottom dollar (another lie I found a cheaper ad online after) and I left with nothing but $15k in my hand. Do not trust the CPO and do not trust Nick especially. He didn't even smile at me until the end when he told me that "I hope it works out for you next time" yikes... More

Justin took good care of us I bought a 2019 VW Beetle this week. Justin worked with me as I worked through the shopping/deciding/buying process. He didn't try to influence my d I bought a 2019 VW Beetle this week. Justin worked with me as I worked through the shopping/deciding/buying process. He didn't try to influence my decision at all but at each step he gave me good options to consider. When I fell in love with this Beetle, he searched for one that would be exactly what I wanted. Two days later, I drove home in a new car that I adore feeling good about the price and the process. Thank you!! I highly recommend Justin of Boucher VW. More

Even with a Volvo things were great. I have taken my car to Boucher Volkswagen of Franklin a few times and I have been impressed with the how friendly the service dept. is and the communi I have taken my car to Boucher Volkswagen of Franklin a few times and I have been impressed with the how friendly the service dept. is and the communication throughout the time the car is there is great. They get the work done properly! I am not one to write reviews, especially for a car dealership, ha. I just want them to know I appreciate their work. I chose them originally from a referral from a family member. Even if I have a Volvo they were happy to see me and took great care of my car. ! I had always worked with Alexandria Cornella, but this time she was not there and I worked with David Eichstaedt and one other that I don't know his name , they are all professionals that did a fine job!! Cost factor was not a issue and was very fair. More

Great buying experience! Just bought a new 2018 GTI and couldn’t have ahead a better buying experience. Everyone from the salesperson, Joe K, to the finance guy, to the cashi Just bought a new 2018 GTI and couldn’t have ahead a better buying experience. Everyone from the salesperson, Joe K, to the finance guy, to the cashier, to the GM handled things so easily and pressure free. I had checked out a few different dealerships and didn’t get that same feeling from any of the others. I can’t say enough for Boucher Vw in Franklin. More

Do not trust this dealership Please do not trust this dealership! They use utilize underhanded tactics and leave the customer without money or recourse. Specifically, the finance Please do not trust this dealership! They use utilize underhanded tactics and leave the customer without money or recourse. Specifically, the finance manager assured me that I would be promptly reimbursed for a 400 dollar transaction cost. When I politely asked why this had not happened within the agreed upon time frame, the finance manager raised his voice, exclaimed that he no way of knowing, and then terminated the phone call. I am not sure what set him off. In addition to being completely in the dark regarding the return of my money, I cannot get a clear answer regarding what has happened. More

Quick and easy deal, great people. The experience reflected what I consider to be the ideal purchasing experience: See detailed listing online, call with an offer, get an itemized quote The experience reflected what I consider to be the ideal purchasing experience: See detailed listing online, call with an offer, get an itemized quote by email, come in to sign papers, leave with a car. The quote took about 45 minutes to receive, and I was in an out of the dealership in less than 90 minutes. No upsells, no pressure. All communication was quick and professional. Milwaukee is a long way from home, but it was worth it. More

Perfect Experience I negotiated a deal with them through email and got an amazing price for a certified pre owned Volkswagen CC. I had to drive two hours to the dealersh I negotiated a deal with them through email and got an amazing price for a certified pre owned Volkswagen CC. I had to drive two hours to the dealership but right as I got there the car was washed and taken care of. I would like to thank Jeremy for the experience. It was sort of a like a family relationship, he answered all my questions and there was no hassle. I would recommend this dealership since their service is incredible and the people that work there, really are there to help you get the perfect car. Also the little presents were a cool addition to the experience. More

Pick a different location! Please look at another location if you plan on purchasing a car. Their attitudes are not something you want to deal with after you $17,000 with them. Please look at another location if you plan on purchasing a car. Their attitudes are not something you want to deal with after you $17,000 with them. I get nothing but harsh prices for any issues with the car and they take no responsibility for anything after you sign, even if its a written contingency. I will not revisit this dealer location for any new car I plan to purchase in the future, not because my used car was a flop, but because they really tried to toss me and any issues with the car to the side. Even after only a month they showed no empathy that the car they sold was not in good shape to sell and I struggled to get anywhere with them. As soon as they got the insurance money I turned from important to a bother. (Details Below) I came into this VW to purchase a used car. My old car was totaled and I had insurance money. They really went out of their way to accommodate me while I waited for my soon to be car to have its' sun roof replaced. They kept in contact with me for the 10 days it took for repairs. After my car was finished I came in to sign paperwork. On the second day of ownership I noticed that there was a large rust bubble, the size of a 2 baseballs, that came through the paint during the rains. I asked if they could help with a pricing to fix it since It was evident that it was concealed, not mentioned, and not visible until the rains left rust streaks down the car. ( After only 2 day ) They simply said no and quoted $1200 to repair the whole door. I asked if I could return the car since I spent a lot of money and did not have additional cash for repairs. They said no sales were final. A month later the car broke down costing an additional $1500 that VW was not willing to negotiate price with. I had to argue with them about a missing headrest that was written down as a contingency upon purchase. They tried to tell me that they were only going to see if the previous owner, who happened to work there, still had the head rest. Even though I clearly stated verbally a headrest replacement, not dependent on previous owners having it, and wrote it down in the contract. I am now currently having issues with a leaky sunroof that they will not look at without an inspection fee since its a over its warranty of 1 year and the cost to repair the sunroof would be calculated anywhere from $500-$2000. ( I've had the car for a year and a half, figures ). More

Best Service Around! The whole team at Boucher VW in Franklin is absolutely wonderful! I went into looking for a car very hesitant and anxious because my last car buying e The whole team at Boucher VW in Franklin is absolutely wonderful! I went into looking for a car very hesitant and anxious because my last car buying experience was so dreadful. Not only was my salesman, Tony, incredibly knowledgeable, realistic, and down to earth but he made the whole experience fun and pain free. Also a huge thank you to Brian who was able to get me an incredible interest rate and lower monthly payments than I had. The whole experience was exceptional. More

Service department issues I have been to multiple Volkswagen dealerships from the east side of Iowa to Wisconsin and Chicago, the best being McGrath Vw in Dubuque but the worst I have been to multiple Volkswagen dealerships from the east side of Iowa to Wisconsin and Chicago, the best being McGrath Vw in Dubuque but the worst is by far the Vw in franklin. I have brought my car in twice and left with more issues then I originally went there with, like it would happen as soon as I pulled out of the stealership. Seems weird not saying it's there fault it happened but it happened twice now so I sort of am putting some blame on them. They recommend you buy parts you don't need and there service is wayyy overpriced for what you get. They don't give you deals unless you ask either so be sure to look online, it has happened to me three times now. The only reason I gave them once star(was the lowest I could go) was because they have a very nice waiting area, I would know I've been here multiple times this weekend already. I know not all Of it is directly the employees who work here's fault but if Vw wants to keep lifetime customers they need to use this dealership as and example of how not to be run. More