Boucher Volkswagen Marketplace of Franklin - Service Center

I left with my car in significantly worse condition than I brought it. They did nothing to try and improve the situation other than to tel me to go somewhere else. Awful experience I brought it. They did nothing to try and improve the situation other than to tel me to go somewhere else. Awful experience More

On each occasion I’ve add to visit Franklin VW, each experience has been above and beyond. I’ve always felt comfortable and welcomed. Every person I’ve worked with has been efficient, resourceful and ch experience has been above and beyond. I’ve always felt comfortable and welcomed. Every person I’ve worked with has been efficient, resourceful and cheerful. I’ve experienced some chaos at other VW locations so it was a blessing to be taken care of at Franklin location. Keep up the great work! More

Very professional. No issues with appointment or with service performed. Would recommend them to others No issues with appointment or with service performed. Would recommend them to others More

Service performed in less than the estimated time. The car had been towed in and was unsure when it could be diagnosed. The car had been towed in and was unsure when it could be diagnosed. More

VW Boucher Franklin provides great service. Their service department does an excellent job of communicating with me on what’s going on with my GLI and what needs to be done. Honest and upfront Their service department does an excellent job of communicating with me on what’s going on with my GLI and what needs to be done. Honest and upfront I feel that suggested repairs are only what is needed. The staff has always been highly personable in the 4 years I have had my car serviced here. More

Everyone is friendly and my car was done before they said it would be. I could not be happier. it would be. I could not be happier. More

Excellent customer service The new video conference is the best tool I’ve ever experienced Very informative and customer centric the best tool I’ve ever experienced Very informative and customer centric More

Always happy with every visit. Everyone is very friendly and knowledgeable, I appreciate the snacks and beverages on hand and space for kids to play Everyone is very friendly and knowledgeable, I appreciate the snacks and beverages on hand and space for kids to play More

Very informative. Service advisor attentive and friendly. When I asked him how much it would take additionally to fix my broken mirror, he really took his time to exam Service advisor attentive and friendly. When I asked him how much it would take additionally to fix my broken mirror, he really took his time to examine it and give me options. I appreciate that. More

It was a very easy experience . They let me know what was happening every step along the way. The video is a great idea They let me know what was happening every step along the way. The video is a great idea More