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Boucher Volkswagen Marketplace of Franklin - Service Center

Franklin, WI

4.8
667 Reviews
Call Service Center (414) 338-7948

667 Reviews of Boucher Volkswagen Marketplace of Franklin - Service Center

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January 11, 2024

Good They did a good job. They were good at communicating. I like their service More

by jjjunek
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Zakszewski
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we always want to hear back from our clients and we're glad you had such a positive experience with us! We're looking forward to your next visit with us!

Helpful
January 11, 2024

I had a scheduled appointment and was told 1 - 1. 5 hours. It was 2.5 hours before my car was done and did not get a car wash. I later got a text stating I did not show up for my appointment?? More

by Lauraroller
Recommend Dealer
No
Employees Worked With
David Eichstaedt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Laura, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our manager, Sean Christofferson, at 414-525-1100 so that we can make this right.

Helpful
January 11, 2024

Everything was perfect as always, everyone was extremely helpful and knowledgeable of what was being fixed. David should also get a raise. More

by MICHAELJKROLL30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Michael, we're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out to us if there's anything more we can do!

Helpful
January 11, 2024

Everything went amazing. Happy with the customer service! Give David a raise He was amazing More

by MICHAELJKROLL30
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Michael, we're so glad you enjoyed working with David! We will be sure to share your kind words with him! We do hope we can be of assistance in the future. Take care!

Helpful
January 11, 2024

I went to the dealership for installation of mud guards. Service advisor was very friendly and work was completed in a very reasonable amount of time. More

by LANDRSN07
Recommend Dealer
Yes
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
January 11, 2024

Great And fast service The technician was great and the service was very fast The technician that greeted us was great and the service was very fast More

by SUSAN.SCHAFF
Recommend Dealer
Yes
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Susan, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
January 11, 2024

It's a very clean and nice establishment with good service and an easy process to buy your next vehicle. More

by listercal533
Recommend Dealer
Yes
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
January 11, 2024

Excellent service and team. Communication is excellent. Consistently informed of any issues and options presented. Very professional & customer centric More

by SUSANZEQIRI
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Susan, thanks for sharing! We pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit! We can't wait to see you again, have a great day.

Helpful
January 11, 2024

The dealership is always very courteous and knowledgeable I've always had a great experience with Boucher Volkswagen More

by kp
Recommend Dealer
Yes
Employees Worked With
Emmanuel
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
January 11, 2024

Service took a longer time than it had in the past. It was 30 to 45 to minutes longer than they told me it would be. No one updated me on the delay. More

by MICHAL630
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
Report | Print
Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our manager, Sean Christofferson, at 414-525-1100 so that we can make this right.

Helpful
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