Boulevard Buick GMC

This dealership completely wasted months of my time and held my money for a vehicle order that was never actually placed with GM. The worst part of the experience was dealing with Linda Sievers, the deale held my money for a vehicle order that was never actually placed with GM. The worst part of the experience was dealing with Linda Sievers, the dealership’s Inventory Manager. If you value your time, avoid dealing with Linda entirely. Here is what happened. In November I placed a $1,000 deposit on a GMC Yukon Denali special order. I was told the typical delivery window was 90–180 days with many arriving closer to 90 days. What they failed to disclose is that the dealership did not even have allocation to order the vehicle. After weeks of asking for updates, Linda Sievers eventually explained that the dealership had only entered the order internally but it was NOT actually submitted to GM and was not in production. They took a deposit on a “special order” vehicle that was not even able to be ordered yet. Every follow-up after that was the same confusing runaround about “allocation,” “order cycles,” and “constraints.” Instead of taking responsibility for the situation, the responses were dismissive and unhelpful. Months later it got even worse. After continuing to wait, I was suddenly told that GM wasn’t building diesel Yukons at the time. Gmail - YUKON SPECIAL ORDER lin… So the dealership took a deposit for a configuration that wasn’t even being produced. At that point it became clear the dealership either: • does not understand how factory orders work, or • simply does not care if customers’ deposits sit there while nothing actually happens When I finally requested my $1,000 deposit refund, I had to escalate the issue and threaten a credit card dispute just to get the dealership to process it. Only then did management finally act. The entire experience was defined by: • misleading expectations during the sales process • months of wasted time • poor communication • and an inventory manager (Linda Sievers) whose approach to customers was dismissive and unprofessional. Buying a vehicle should not require constant follow-ups just to get basic answers. If you are considering ordering a vehicle from this dealership: Make sure they actually have allocation and can submit the order to GM immediately before giving them a deposit. And based on my experience: Avoid dealing with Linda Sievers if at all possible. There are plenty of GMC dealers in Southern California that treat customers far better. Take your business elsewhere. More

Fields weren't topped off on my first service body clips were off fender had a appointment and now it's been over a week and a half with no update paying to much money for service like this were off fender had a appointment and now it's been over a week and a half with no update paying to much money for service like this More

I cancelled both Hummer EV reservations and the dealer is supposed to return my deposits. They never did. Then I am told only Paul Hendry can issue it. Several voicemails and emails later, no response and no supposed to return my deposits. They never did. Then I am told only Paul Hendry can issue it. Several voicemails and emails later, no response and no reply to email and no refund. Not an ethical way of dealing with folks. More

There is a reason why this dealer has a 5 star rating!!!! I would like to commend the integrity and work ethic of Josh at Boulevard Buick in Signal Hill. I have personally contacted more dealers in Californi I would like to commend the integrity and work ethic of Josh at Boulevard Buick in Signal Hill. I have personally contacted more dealers in California than the average customer due to my specific needs. Josh was the only salesman to understand my journey and with careful listening actually help me. My gratitude will probably never be truly known by Josh but if you are thinking of buying a new car at Buick Boulevard do yourself a favor, look him up. More

Exceptional Service! My Yukon XL started having some major issues late Monday night. First thing Tuesday, I had it towed into Boulevard and the service department was amaz My Yukon XL started having some major issues late Monday night. First thing Tuesday, I had it towed into Boulevard and the service department was amazing. They called me with frequesnt updates, helped me find a rental vechicle and provided speedy service. Even with having to order a part, my car was ready the next day. Love Boulevard! I'm a customer for life! More

pleasant Our salesperson was Phil. He was very helpfu answered my questions and did not use pressure on what I wanted or to buy. Everyone else was friendly. Our salesperson was Phil. He was very helpfu answered my questions and did not use pressure on what I wanted or to buy. Everyone else was friendly. More

Horrible Dealer! Stay Away! This dealer did not honor the internet price he had published! he also did not have consistency with his own sales people on what they tell to customers! Stay away! internet price he had published! he also did not have consistency with his own sales people on what they tell to customers! Stay away! More

I took my yukon xl here and of course the prices were OUTRAGEOUS! Although Robbie was kind he failed to make me aware that oil and filter change are not included in tune ups. How i found out was i took m OUTRAGEOUS! Although Robbie was kind he failed to make me aware that oil and filter change are not included in tune ups. How i found out was i took my toyota in for work and the gentleman there told me cuz my toy neded it. The only thing i like about my yukon is how it drives. When i first bought it the battery lasted 3 years the dvd player broke 3 times and i rarely used it. I have a water pum leak and parts just started falling off. It is a 2004 but i only drove it on weekends. The furthest it has ever been driven was vegas ONCE out of all the years i have had it. My toyota is just about at 200 thous miles and everything in my car is still manufactured until the battery died 8 years brakes just went out 8/1/2 years no other problems wow go figure! Since i spent 1400 on the Gmc and now need to go to jiffy lube to spend more for oil&filter ahaaaa! So much for good service. The only good thing about american made was Robbie he was nice but he failed in telling me things i need to know. He didnt have a problem telling me they would charge 700 for my water pump? Ahaaaa! We all know dealerships take you for a ride and its unfortunate i didnt have a choice considering my situation. I had no idea that my oil wasnt even done til today 5/30/13 i guess i better go take a mechanics class i mean i know some things so they dont think they can take u for a ride but somethings u have to learn and its unfortunate people just dont help. They assume or think you dont know so they will tell u what u need or not what u need then u r really stuck spending more money so sad. Anyway if i have to buy another SUV i will not buy AMERICAN! More

I stopped by Boulevard Buick to check out their used I stopped by Boulevard Buick to check out their used cars. I was assisted by George Lopez who was very friendly and eager to make my shopping exper I stopped by Boulevard Buick to check out their used cars. I was assisted by George Lopez who was very friendly and eager to make my shopping experience enjoyable. I agreed on a vehicle and purchased the car. I later discovered a problem regarding information that was given to me about the car. I revisited the dealership and talked with Chad, the Sales Manager. I was not happy with the mistake that they had made and I voiced my displeasure to Chad. He apologized for the mistake and asked what he could do to make me a satisfied customer. He acknowledged that a mistake was made on their part and wanted me to leave the dealership as a satisfied customer. I was satisfied with the solution that he offered and was impressed with how Chad tried to make me feel like a valued customer. It is pretty obvious to me that Chad will do all that he can to keep his customers happy and satisfied. I would not hesitate to have future dealings with this company. More

There was an issue with my extended warranty. I addressed this issue with Ron Charron and Ron did everything he could in order to take care of me. Ron exhibited his appreciation for his customers addressed this issue with Ron Charron and Ron did everything he could in order to take care of me. Ron exhibited his appreciation for his customers and turned an otherwise unhappy situation into one of complete satisfaction. Thank you Ron!!! More