Bowditch Ford - Service Center

Customer Service Great Service!! She was very helpful and helped me get what I needed in a timely fashion and at a decent price. Very impressive. Continue with the gre Great Service!! She was very helpful and helped me get what I needed in a timely fashion and at a decent price. Very impressive. Continue with the great service. I will be recommending friends and family to visit. More

Awesome service Barbie Bartron is the best !! Great personality and service she is personable and attentive she I loved the work done and in a timely manner just gre Barbie Bartron is the best !! Great personality and service she is personable and attentive she I loved the work done and in a timely manner just great service all around!! More

Ford Escape Service I don’t even know where to begin. I called on July 2nd and scheduled a drop off for my vehicle for July 8th thought that was a while but it was a hol I don’t even know where to begin. I called on July 2nd and scheduled a drop off for my vehicle for July 8th thought that was a while but it was a holiday week so I was ok with it. Then I show up on July 8th and the person who helped me on the phone “Harry” never put me in the system and asked why I was there and who is was. Then he calls and tells me the warranty will not cover my radio due to mileage exceeding warranty. I understand and ask how much it will cost and how much time it will take. Harry again tells me two days and about $500. By July 19th 5 days later still no call from Harry so I called and he didn’t know who I was or what car I had and put me on hold for 10 minutes to come back and say they are finishing it up and I can pick up my car on Saturday July 20th at 1:00. Then I receive a call from Mike who leaves a message saying they never got the part aka they didn’t order it and I car would be available on Tuesday. Then get this I get a call on Monday saying my car is ready and my total is $773.85. I ask for a manager and they of course tell me there isn’t one. Avoid this place at all costs if not you will regret it. They make you wait three times past what they said and charge you an extra $273.85 more than originally quoted. I am going to contact them in the morning but I doubt that they will do anything. I have always purchased Ford but after my last few experiences with Ford I can guarantee I will be switching unless they can provide something for my trouble and return the money they stole. More

Inspection 2003 TBird Made arrangements with Al Cusano to have a State inspection on my TBird. Upon arrival today he said that they were backed up, but he would try as bes Made arrangements with Al Cusano to have a State inspection on my TBird. Upon arrival today he said that they were backed up, but he would try as best as he could to have my car inspected with out to much time delay. Seeing that he was backed up in a corner, I told him that I was in No Rush. End of story, Al had me out of there in 2 hours. Hats of to Al. Thanks Wayne Gunter More

Al Cusano goes over and above the call of duty with our family.We never have to worry about our cars because Al has and will see to our needs. goes over and above the call of duty with our family.We never have to worry about our cars because Al has and will see to our needs. More

Al Cusano makes sure my care is safe. I stay with Bowditch Ford because of Al Cusano. He treats me like he would his mother or his grandmother. He respects my intelligence. He assesses I stay with Bowditch Ford because of Al Cusano. He treats me like he would his mother or his grandmother. He respects my intelligence. He assesses what my car needs to keep me safe on the road. I am a widow and need someone I can trust; I trust Al Cusano. (Dr.) Lora Friedman Morewitz More

Al Cusano The service department is one of the best I've worked in a long time. They took the time to answer any questions I had about the repairs needed. Al ta The service department is one of the best I've worked in a long time. They took the time to answer any questions I had about the repairs needed. Al takes the time to listen to you describe what the vehicle is doing. Once he and the team find the problem he calls to advise you of what needs to be done and the cost. I've been dealing with Bowditch Ford for about 7 years now and enjoy going there for the experience, customer service and friendliness of the staff. More

Service Called for Service,want to move from one dealership to another and stated I would be purchasing a new truck soon no call back in 5 days. Want be using Called for Service,want to move from one dealership to another and stated I would be purchasing a new truck soon no call back in 5 days. Want be using this dealer for service or purchases. More

Engine replacement Very disgusted with the ford trucks and the repair service. Have purchased over 50 ford trucks and have had 2 engines blow under 100k miles but no war Very disgusted with the ford trucks and the repair service. Have purchased over 50 ford trucks and have had 2 engines blow under 100k miles but no warranty due to over 5 years. Service DEPT doesn’t return calls and have had over 1 month!! Extremely frustrated! Considering changing our fleet to another brand. Power Mechanical inc. Newport News va This is the owners personal truck! Sad!!! Thank More

quality work I like their service; quality work always! They listen to you and do personal job for you. Their pricing is good as well. They work with you to get fi I like their service; quality work always! They listen to you and do personal job for you. Their pricing is good as well. They work with you to get finance if you need one. More