Bowditch Ford - Service Center

I was quoted a repair that was not needed. Another service center said the repair was not needed. Even if it had been needed, the price fron another service center was less than half of the Bowditch p service center said the repair was not needed. Even if it had been needed, the price fron another service center was less than half of the Bowditch people. They were clerly trting to rip me off. I will never go there again and will tell everyone I know to avoid this place. More

Al Cusano has always taken care of our cars and trucks, I can always rely on him to keep our vehicles in top working order and to only do what is required, we trust him. AL is the main reason that Bowditch i can always rely on him to keep our vehicles in top working order and to only do what is required, we trust him. AL is the main reason that Bowditch is the only place we go to for all our automotive needs. I also got the best price in tires for my truck recently at Bowditch thanks to Al. I cannot say enough good things about Bowditch I feel that I have always gotten the best deal and service. Thank you M.L.McPherson More

Driver window regulator assembly broke on a rainy day and received a professional and speedy repair that same day from Bowditch. Use to take my vehicle to Hall Ford but encountered too many negative service received a professional and speedy repair that same day from Bowditch. Use to take my vehicle to Hall Ford but encountered too many negative service experiences. So, I now drive the extra mile to receive a courteous and professional service from Bowditch. More

I am a very dedicated customer of Bowditch Ford. Great I am a very dedicated customer of Bowditch Ford. Great service and I have dealt with Susie Perry and Al C. for years. They have always done me righ I am a very dedicated customer of Bowditch Ford. Great service and I have dealt with Susie Perry and Al C. for years. They have always done me right! More

I have always had good experience with the service department and expecially with the the service team directed by Mr. Casuno. However this time my experience in the service department started out to department and expecially with the the service team directed by Mr. Casuno. However this time my experience in the service department started out to be a very negative one but quickly turned around thanks to Mr. Cusano. I dropped off my truck at 3 pm on Thursday May 26th. Mr. Casuno was not in the office and I left the truck with another service team. I was told that I would be contacted on Friday the 27th and told what was found to be the problem and the possible cost. On the 27th I called around 11:30 and was told that they had not had a chance to look at my truck yet. I was called by the service department at 4 pm later that day on Friday and told that my truck needed a part that was not in stock but could be procured from Hall Ford. I was told that there was not enough time to fix it on the 27th and that it would not be worked on until Tuesday May 31st. I asked if the service department was open on Saturday and could repairs be accomplished then. I was informed that the team that had my truck was not working that weekend and that the other team working could not work on it. I needed my truck but since in needed service I left it to be fixed on Tuesday the 31st since Monday was a holiday. Tuesday finally came around and I again did not hear anything until I called around 2:45 pm and found out that it had parts replaced and was still in need of a front end alignment and that it would be ready by 5 pm. I showed up at 5 pm on Tuesday to find that the truck was still not ready. At this time I was approached by Mr. Cusano and he asked why I had not dropped the truck off with his team like I usually do and I explaind that when I came in that past Thursday he was not in the service office and the other team said they would induct my truck for repair. At this time Mr. Cusano and I talked about the long delay in the repair of my truck. He took personal interest in my service and worked with the technicians to make sure the truck was ready by close of business on the 31st. He also went the extra distance to talk to the service manager and explain how I was told that the weekend crew could not work on my truck which was not a correct statement since his team was the one working that Saturday and he could have worked on it. He explained that the repair should not have required my truck to be in the shop for 5 days. Mr. Cusano and the service manager went the extra mile and compensated me with a discount for the extreme inconvenience I experienced due to the lost time of not having my vehicle. More

Al always goes out of his way to be helpful to me and my family. never any problems that cannot be solved. I have dealt with this dealership for over 10 years and always have always been satisfied with th family. never any problems that cannot be solved. I have dealt with this dealership for over 10 years and always have always been satisfied with the service. When I am ready to buy another new car I shall probably come back to Bowditch ford. More

Al and Keith were fantastic to work with. They were very courteous and took there time to listen to me. I will continue to do business with them in the future and will recommend everyone to Bowditch Ford. courteous and took there time to listen to me. I will continue to do business with them in the future and will recommend everyone to Bowditch Ford. GREAT CUSTOMER SERVICE is what will bring you satisfied customers and Al and Keith are the greatest. More

I purchased a 2010 Fusion used. Within a month I started having transmission problems. I checked online and discovered that 2010 Fusions were known to have transmission problems- and there were countless h having transmission problems. I checked online and discovered that 2010 Fusions were known to have transmission problems- and there were countless horror stories of owners having a very hard time getting their cars repaired. I called the dealer and spoke to Al. He told me to bring it in right away. Although the repair took about a week, the dealer provided a rental car free of charge and repaired my car- no hassels. The work was done under the warranty- so there was no cost to me. My car runs great. I am very happy with Bowditch Ford's service department, and Al especially. More

Both Larry and Jay were very helpful to me. I had to replace all 4 of my tires and I only had 32,000 miles on my car. I purchased the car new from Bowditch Ford and expected the tires to last at least replace all 4 of my tires and I only had 32,000 miles on my car. I purchased the car new from Bowditch Ford and expected the tires to last at least 50,000. Larry and Jay contacted the tire rep, but he did not offer any solution. Larry and Jay worked a deal for me that was both fair and considerate of customers. I really appreciated their help and there attitude during this experience. Thank you, Dot Sanders More

Jay in the service dept was very courteous and friendly! Harold the driver was very professional. The car wash was excellent! Thank you for a great service! I appreciate the shuttle service so I didnt have Harold the driver was very professional. The car wash was excellent! Thank you for a great service! I appreciate the shuttle service so I didnt have to sit and wait there for a few hours. Overall, it was a good experience! More