Bowditch Ford - Service Center

I recently took my Ford Raptor into Bowditch Ford for an oil change and for them to look into a ticking noise I was noticing with my vehicle.(vehicle was still in good running condition) Upon completion of oil change and for them to look into a ticking noise I was noticing with my vehicle.(vehicle was still in good running condition) Upon completion of my oil change they did an inspection of the motor and noticed a spun bearing and notified me I needed to replace my motor. They assured me my warranty covered everything. I notified them that I would be leaving the state to head home to spend time with my family for Thanksgiving in 2 weeks and would need my vehicle travel home and wanted to check on the status of the new motor to make sure it wasn't on back order do the fact my truck engine hasn't been produced since 2014. They told me they couldn't check on availability of any engines in the system until they submitted proof to Ford the truck needed a new crate motor but continued to reassure me that I would have my truck back in 2 weeks to go home. I contacted them a week later and they told me they submitted everything to Ford and it was approved they were just waiting on the motor to show up. I was once again reassured I would have my truck back in time for my road trip. I once again called in a few days days later and no motor and no status update on a motor. After coming back from the holiday still no status update on a motor. I went another 3 weeks( with no one returning my calls I would have to visit the dealership once a week to talk to anyone) without a status update on an engine. I repeatedly asked if the motor was on back order and was reassured that even though the system hadn't updated the motor still might show up. They had my truck for 6 weeks before notifying the engine was on back order. I ended up having to drive the rental vehicle provided under my warranty home for Christmas. While I was home I found out the service department wasn't renewing my rental vehicle and was emailed on Christmas Eve front the rental company notifying me I needed to return the vehicle or face late fee's and possibility other repercussions if the rental vehicle wasn't returned immediately. Of course the next 2 days were holidays and couldn't reach anyone at the dealership. It took 4 stressful days that I was suppose to be spending with my family (800miles away) to fix what the service department forgot to do. Once again with nobody answering my voicemails or calls after Christmas I'd have to go in to speak with someone and was told they didn't have a date of when the motor would show up. They had my truck for around 8 weeks before I got my truck back. After getting my truck back I returned back to Florida. Finally at home ( with only 1200 new miles) I was rotating my tires and noticed my access plate on my skid plate for changeing the oil was never put back on. I reached out to the dealership once again with no response I notified Ford customer care and told them the plate was missing and must have not been put back on the truck after everything the truck has been through. They reached out to the dealership and the dealership told them they surly put the panel back on the truck and it must have "fallen off "and they won't be held accountable for it missing it is now my responsibility. My family has been in the car business for 20+ yrs back in Colorado and I have never been treated so unfairly or have ever seen a dealer pretty much call a customer a liar or blame them for a part they Knowingly removed and not take responsibility for it missing after they worked on it. This is by far the worst dealership I have ever been to and would highly recommend nobody take their truck there for survice unless they want to be lied to and ignored by the staff and have parts "fall off" after they service it. More

Customer Service Great Service!! She was very helpful and helped me get what I needed in a timely fashion and at a decent price. Very impressive. Continue with the gre Great Service!! She was very helpful and helped me get what I needed in a timely fashion and at a decent price. Very impressive. Continue with the great service. I will be recommending friends and family to visit. More

Awesome service Barbie Bartron is the best !! Great personality and service she is personable and attentive she I loved the work done and in a timely manner just gre Barbie Bartron is the best !! Great personality and service she is personable and attentive she I loved the work done and in a timely manner just great service all around!! More

Ford Escape Service I don’t even know where to begin. I called on July 2nd and scheduled a drop off for my vehicle for July 8th thought that was a while but it was a hol I don’t even know where to begin. I called on July 2nd and scheduled a drop off for my vehicle for July 8th thought that was a while but it was a holiday week so I was ok with it. Then I show up on July 8th and the person who helped me on the phone “Harry” never put me in the system and asked why I was there and who is was. Then he calls and tells me the warranty will not cover my radio due to mileage exceeding warranty. I understand and ask how much it will cost and how much time it will take. Harry again tells me two days and about $500. By July 19th 5 days later still no call from Harry so I called and he didn’t know who I was or what car I had and put me on hold for 10 minutes to come back and say they are finishing it up and I can pick up my car on Saturday July 20th at 1:00. Then I receive a call from Mike who leaves a message saying they never got the part aka they didn’t order it and I car would be available on Tuesday. Then get this I get a call on Monday saying my car is ready and my total is $773.85. I ask for a manager and they of course tell me there isn’t one. Avoid this place at all costs if not you will regret it. They make you wait three times past what they said and charge you an extra $273.85 more than originally quoted. I am going to contact them in the morning but I doubt that they will do anything. I have always purchased Ford but after my last few experiences with Ford I can guarantee I will be switching unless they can provide something for my trouble and return the money they stole. More

Inspection 2003 TBird Made arrangements with Al Cusano to have a State inspection on my TBird. Upon arrival today he said that they were backed up, but he would try as bes Made arrangements with Al Cusano to have a State inspection on my TBird. Upon arrival today he said that they were backed up, but he would try as best as he could to have my car inspected with out to much time delay. Seeing that he was backed up in a corner, I told him that I was in No Rush. End of story, Al had me out of there in 2 hours. Hats of to Al. Thanks Wayne Gunter More

Al Cusano goes over and above the call of duty with our family.We never have to worry about our cars because Al has and will see to our needs. goes over and above the call of duty with our family.We never have to worry about our cars because Al has and will see to our needs. More

Al Cusano makes sure my care is safe. I stay with Bowditch Ford because of Al Cusano. He treats me like he would his mother or his grandmother. He respects my intelligence. He assesses I stay with Bowditch Ford because of Al Cusano. He treats me like he would his mother or his grandmother. He respects my intelligence. He assesses what my car needs to keep me safe on the road. I am a widow and need someone I can trust; I trust Al Cusano. (Dr.) Lora Friedman Morewitz More

Al Cusano The service department is one of the best I've worked in a long time. They took the time to answer any questions I had about the repairs needed. Al ta The service department is one of the best I've worked in a long time. They took the time to answer any questions I had about the repairs needed. Al takes the time to listen to you describe what the vehicle is doing. Once he and the team find the problem he calls to advise you of what needs to be done and the cost. I've been dealing with Bowditch Ford for about 7 years now and enjoy going there for the experience, customer service and friendliness of the staff. More

Service Called for Service,want to move from one dealership to another and stated I would be purchasing a new truck soon no call back in 5 days. Want be using Called for Service,want to move from one dealership to another and stated I would be purchasing a new truck soon no call back in 5 days. Want be using this dealer for service or purchases. More

Engine replacement Very disgusted with the ford trucks and the repair service. Have purchased over 50 ford trucks and have had 2 engines blow under 100k miles but no war Very disgusted with the ford trucks and the repair service. Have purchased over 50 ford trucks and have had 2 engines blow under 100k miles but no warranty due to over 5 years. Service DEPT doesn’t return calls and have had over 1 month!! Extremely frustrated! Considering changing our fleet to another brand. Power Mechanical inc. Newport News va This is the owners personal truck! Sad!!! Thank More