Bowen Scarff Ford

Easy Peasy! Bought a 2012 Used F150. Couldn’t have been easier! Price was right on, vehicle was in great shape - Chris Kelly made the whole process very quick and Bought a 2012 Used F150. Couldn’t have been easier! Price was right on, vehicle was in great shape - Chris Kelly made the whole process very quick and easy! He was knowledgeable about the vehicle and very helpful. Paid cash but still had to deal with the finance department and they were the same. Very quick and easy to deal with. No high pressure to buy extra warranties, etc. I highly recommend Bowen-Scarff and Chris Kelly made the whole process very easy! More

No knowledge about featurers the used car they were selling. I drove over an hour to look at this car. The salesman was nice enough and did come in on his day off but he had little knowledge of the car's featur I drove over an hour to look at this car. The salesman was nice enough and did come in on his day off but he had little knowledge of the car's features. He couldn't pull up the headrests or the back seats. He also told me on the phone that the car had a remote start (it didn't). We talked about the oil light being on (at 20% life) and he said that it probably needed to be re-set but told me that the oil had been changed. When I agreed to purchase it he sent the car to the shop to have it readied for release/sale. When I got home the oil light came back on, the next day it said 15%. When I called him he said I could drive it back up to him (over an hour one-way) to have it reset - then told me his manager would change the oil (again?). I felt that should have been taken care of prior to finalizing the papers and assumed it was when he sent it to be "readied". The salesman only put in under a half tank of gas for the test drive and didn't top it off when the purchase was being completed. I felt that was pretty cheap for a "5-star" dealership. I won't be returning. More

Car purchase Great customer service with Chris Kelly and Laura. I had an issue the morning I was going to pick up my new vehicle. I text Chris what was happening Great customer service with Chris Kelly and Laura. I had an issue the morning I was going to pick up my new vehicle. I text Chris what was happening and he instantly put me at ease Very helpful and friendly. Everyone at the Dealership is very welcoming. Definitely recommend them. More

New Car Experience The Salesman "Josh Markovich" was extremely helpful for our purchase of a 2018 Ford XLT Explorer. He has sent instruction videos and he has also answ The Salesman "Josh Markovich" was extremely helpful for our purchase of a 2018 Ford XLT Explorer. He has sent instruction videos and he has also answered questions on the phone. He is excellent with customers and should have a bright future. More

I had a great experience I have been with Bowen Scarff before I have had top notch service. they are very friendly and go out of there way to make there transactions go very q I have been with Bowen Scarff before I have had top notch service. they are very friendly and go out of there way to make there transactions go very quickly More

Another Great Experience Was this the best experience I have had at Bowen Scarff ? No it wasn't . I have purchased vehicles here since 1995. Every time the total experienc Was this the best experience I have had at Bowen Scarff ? No it wasn't . I have purchased vehicles here since 1995. Every time the total experience was great. This last purchase was as incredible as the first one in 1995. Obviously, it is a part of their culture of doing business. Daniel Montgomery contacted me first with an idea I might like.The long and short of it was I liked the idea and traded my 2014 Ford C-Max Hybrid in for a 2015 Ford C-Max Energy . Sales Manager Joel was spot on with his review of the deal and Financial Guru Laura made it happen quickly. More

Chris is great to work with. Easy, no Hastle noon commissioned sales team. Chris was great. They didn't waste my time or try to pull any tricks. The car was clean, in great con Easy, no Hastle noon commissioned sales team. Chris was great. They didn't waste my time or try to pull any tricks. The car was clean, in great condition, under warranty still and full gas tank to take it home. More

Excellent buying experience Sales rep Chris Kelly was great along with finance gal Laura. Thank you both for making our car buying experience quick and painless. Very happy with Sales rep Chris Kelly was great along with finance gal Laura. Thank you both for making our car buying experience quick and painless. Very happy with our Ford Fusion. Thanks More

The most unusual car purchase ever. I took some time to consider my review because I wanted to make sure that I was off the emotional feelings of the day and just sit back and reconsider I took some time to consider my review because I wanted to make sure that I was off the emotional feelings of the day and just sit back and reconsider what happened. It all started with a text message from Caitlin asking if I would allow her to text me. I liked that. Then we discussed the vehicle I wanted, back and forth.. confirmed the price, the down payment, etc. Ok. This is a good start. Now I live 200 miles away from the dealer, so I was not too excited to make that trip and then be jacked around once I arrived....We agreed I would come the next day. Fast forward... I am 2 hours out and I get a text from Chris Kelly saying.. Caitlin had a family emergency and was out that day but he would be very happy to meet me and ensure I was taken care of... I am thinking.. brother, let the games begin... We've all seen this before.. grrrr... Well, I am HAPPY to say that nothing could have been more surprising when I arrived... Chris met me immediately.. took me to the vehicle... asked me if I wanted to test drive it.... I'm like WHOA... let's confirm the price and the down payment. He said yes... the price and down are confirmed and your financing is arranged. Huh? Where is the game? Chris then informed me that Scarff-Ford doesn't do business like that. They focus on making the customer happy and satisfied. They want the customer to be returning some day. They don't get paid commission but only on reviews. Wow. This was a major mind shift for me. I dread even going to auto dealers because of my prior experiences, but Chris Kelly was amazing. The whole experience was such a positive for me. It was a beautiful NW day, my beautiful dream car was waiting for me..... and the BEST part... I had 200 miles of open road to drive my new Pony.... he he.... If you want no hassle and a great buying experience.... Scarff Ford Lincoln in Kent.... you won't be sorry! More

Low pressure GREAT service!! Chris Kelly provided us with awesome service. Even picked us up at the ferry so we could drive our car home. Will definitely purchase again! Chris Kelly provided us with awesome service. Even picked us up at the ferry so we could drive our car home. Will definitely purchase again! More