Bowen Scarff Ford

Not helpful at all. Having done business here for some time, mostly for maintenance thru the quick lane service center. Evidently a new manager thinks moving from first c Having done business here for some time, mostly for maintenance thru the quick lane service center. Evidently a new manager thinks moving from first come first served to appointment only without notifying his customers is good service.. as that is the case , I won’t be back and will council anyone I know with ford vehicles that they should find another dealer in the area. More

Had great experiences at Bowen-Scaarf! I have bought two cars from Bowen Scaarf Kent. The salesman was wonderful, patient and really knew his vehicles. The entire sales force are plea I have bought two cars from Bowen Scaarf Kent. The salesman was wonderful, patient and really knew his vehicles. The entire sales force are pleasant and caring about customer service. More

Hybrid Lease I went through the Linclon Build process online and then a local search which listed several possible matches, I found a Lincoln MKZ Hybrid at Bowen S I went through the Linclon Build process online and then a local search which listed several possible matches, I found a Lincoln MKZ Hybrid at Bowen Scarff that closely matched my option selections. I selected to schedule a test drive and received a call-back within a couple of hours. I was able schedule a test drive for the following day. I'm very happy with the car after driving ~200 city / highway miles. My only complaint is that I had pointed out what appeared to be scuff marks inside the front doors and was told not to worry a clean-up would be done. I'm sure Ron Olson was depending on the process to satisfy this minor issue - bottom line, a new car with just 21 miles on it should be 'like new'. Another thing that the dealership should look into is fully eliminating streaking on the inside front windows. They were wiped but not fully clean as when the light is right the streaks are evident. More

Rapture snobs Warning! Do not go to Bowen-Scarf Ford. We've been looking at getting a new truck and really liked the features of the Ford Rapture. They are a hot co Warning! Do not go to Bowen-Scarf Ford. We've been looking at getting a new truck and really liked the features of the Ford Rapture. They are a hot commodity and there a very few around this area. After making an appointment to test drive it and drive over an hour out of our way, they told us unless we are planning on buying that particular one, they wouldn't let us drive it. We were very upset because there was a good possibility we would buy it. We just wanted to see and feel how it drove. Again we called and even made an appointment to see it. They should have told us that on the phone. Needless to say we walked away. They made us feel low class even though we are not.. #neverbuyafordfromthere More

Great Experience, Straight Shooting and Very Friendly Staff Loren did an great job working with my girlfriend for her first used car purchase. He was very upfront with the details of the vehicle we were lookin Loren did an great job working with my girlfriend for her first used car purchase. He was very upfront with the details of the vehicle we were looking at and went out of his way to get each little detail that we asked for. He listened to what her needs / wants were and offered alternative options. When we said she wasn't really looking for anything else, he wasn't pushy or rude, just explained his reasoning at left it at that. I have only had (2) other car purchasing experiences that were this friendly and helpful. Thanks Loren. (Five Stars) We also worked with Tom from Finance and he was awesome as well. When some of the paperwork got complicated and he saw my girlfriend get a little excited, he thought carefully about the way to properly word the conversation to ease her fears. So well handled. Such an all around great experience and we left thoroughly satisfied and comfortable with her purchase. Thanks to all the staff who were in the background who made this happen and a great all around experience. Thanks again Loren and Tom for your patience and work to get the deal done.. We would definitely recommend again. More

F150 purchase Ron answered my Internet request concerning a F150 that I was interested in puchasing. He was able to set up a meeting the next day first thing in Ron answered my Internet request concerning a F150 that I was interested in puchasing. He was able to set up a meeting the next day first thing in the morning as I requested. He was very patient helping me make a decision and I was able to test drive 3 different vehicles More

Buy a new truck made easy! Loren King did a excellent job working with me to get the best deal, and made the process of buying a new vehicle a thoroughly enjoyable one. Loren King did a excellent job working with me to get the best deal, and made the process of buying a new vehicle a thoroughly enjoyable one. More

Easy, no pressure buying experience!. Bowen Scarff and their "No Dicker Sticker" was our first, and last stop, on our search for a reliable used car. Tom Keefe was our very knowledgeable, Bowen Scarff and their "No Dicker Sticker" was our first, and last stop, on our search for a reliable used car. Tom Keefe was our very knowledgeable, honest and friendly salesman. He took excellent care of us, answered our never ending questions, and made sure we were happy with our choice. Tom, the finance guy, was also very friendly, helpful and efficient. We will definitely send friends and family your way. Thank you for making our experience so quick and easy! Mike and Diana Smith More

Great customer service!!! I would recommend to come to this dealership to buy a used or new car because I knew what I wanted and they didn't waste my time, so the customer serv I would recommend to come to this dealership to buy a used or new car because I knew what I wanted and they didn't waste my time, so the customer service was great! They will work with you to make sure you go home happy. Just drove home with my Audi s4 yesterday and I'm happy with the service and car! Thanks again to salesman Brian Do! He's a cool guy! More

Went to see what a 2017 Ford Fusion Hybrid drove like We received such a great welcome, we ended up buying one on the spot. Tom Keefe took good care of us. He took us for a test drive and showed us some We received such a great welcome, we ended up buying one on the spot. Tom Keefe took good care of us. He took us for a test drive and showed us some important information about the vehicle and then he took our money.......Thank you. More