Bowen Scarff Ford

Sales person - Tom Keefe Tom has been an Excellent resource for any and all my questions throughout the sales process. Service dept. NEEDS more efficient computers. Sales and Tom has been an Excellent resource for any and all my questions throughout the sales process. Service dept. NEEDS more efficient computers. Sales and Service people were excellent but hampered by either out of date computers or programs that would "lockup or freeze" thus creating delays when processing "Owner Loaner" vehicles. The staff was EXCELLENT. but the delays caused by computer slow downs are thwarting efficiency efforts in the sales department. Again the Sales and Service staffs were Knowledgeable, Caring, patient, very helpful, and professional. but the computer issues created some tension with some of the 4 or 5 customers awaiting their loaner. More

Wonderful! I dropped my car off unexpectedly after hours on a Monday night because it failed to start several times that day. It was fixed and ready for pick-up I dropped my car off unexpectedly after hours on a Monday night because it failed to start several times that day. It was fixed and ready for pick-up by 2 pm on Tuesday. Turned out the CM had failed fortunate for me it was covered by an extended warranty. The fact that I called to see where to drop it off if I had to be towed may have given them a heads up. Thank you Bowen Scarff More

Repaired the problems we were having with our 2001 van every thing was great to include the service manager I have no other words to use however your systems is asking me to use 25 every thing was great to include the service manager I have no other words to use however your systems is asking me to use 25 More

pretty good My associate was a little vague with answers to my questions. I expected a little more knowledge. I had to call at the deadline to make sure my ride My associate was a little vague with answers to my questions. I expected a little more knowledge. I had to call at the deadline to make sure my ride was going to pick me up at work. Otherwise they may have forgotten and sent the drivers hone. Everybody was nice and helpful though. More

Service work to my vehicle when engine lite came on. My experience was good. A little concern vehicle had to be kept overnight. My ride in the shuttle was pleasant. Parker did a good job of finding me a My experience was good. A little concern vehicle had to be kept overnight. My ride in the shuttle was pleasant. Parker did a good job of finding me a vehicle when mine was not done. More

Knowledge Dan Ford had his stuff together... Knows his product and a pleasure to do business with. I look forward to doing business with Dan again.... Don't let Dan Ford had his stuff together... Knows his product and a pleasure to do business with. I look forward to doing business with Dan again.... Don't let him leave Bowen Scarff Ford.. He is a real asset to your company More

Great customer service! Our advisor Mike G. took the time to explain the repairs well, and was great about keeping us updated as to how the repair was going and when it would Our advisor Mike G. took the time to explain the repairs well, and was great about keeping us updated as to how the repair was going and when it would be done. He was trustworthy and seemed to genuinely care. More

Best car buy experience ever! They Escape was waiting for me when I arrived early for my appointment with Brent. I was able to take a test drive right then without any long wait to They Escape was waiting for me when I arrived early for my appointment with Brent. I was able to take a test drive right then without any long wait to copy paperwork or get dealer tags. Everyone was great, specially Brent. He answered my questions and gave me a run down on the electronics in the car. More

A wonderful experience with these folks! Thanks to Bowen-Scarff Ford! I purchased a car from them via internet because we live in Juneau, AK. It was the best price around and the customer s Thanks to Bowen-Scarff Ford! I purchased a car from them via internet because we live in Juneau, AK. It was the best price around and the customer service from Brent Schwartznau was excellent. There was no high-pressure and it was so pleasant and efficient to deal via email and a couple of phone calls. They put the car on Alaska Marine Lines for shipment to Juneau. Paperwork was sent overnight mail, clearly marked with copies for me. Thanks so much! More

Very good I was very pleased with Karry,she did find a good way to workout for me with my purchase of f150.Excelent example how to take care of new customers... I was very pleased with Karry,she did find a good way to workout for me with my purchase of f150.Excelent example how to take care of new customers... More