Bowen Scarff Ford

Excellent Service! Bought a 2015 Ford Escape SE 4WD in Dec. 2015. Salesman Brent Schwartznau was honest and transparent with information, and is easy to communicate with Bought a 2015 Ford Escape SE 4WD in Dec. 2015. Salesman Brent Schwartznau was honest and transparent with information, and is easy to communicate with. Sales manager Gerry Pickens, internet manager Anthony Soto, and finance manager Laurie all made the process simple and quick. Would definitely buy another car from Bowen Scarff! More

Excellent New Car Purchase Experience Randy Good was great! This was a pain-free new car purchase experience. I would definitely work with Randy again in the future for the purchase of a Randy Good was great! This was a pain-free new car purchase experience. I would definitely work with Randy again in the future for the purchase of a Ford or Lincoln vehicle. More

The Ultimate Buying Experience I came in to the dealership with the goal of finding a good used car. Not knowing exactly what I was looking for, Tom took the time to test drive a f I came in to the dealership with the goal of finding a good used car. Not knowing exactly what I was looking for, Tom took the time to test drive a few different models and show me the pros and cons of each car. In the end we landed on the Ford Fusion which turned out to be the perfect car for me. The actual process of purchasing the car was made simple, the price was right, my trade price was great! and the financing was handled by another man named Tom who made that step easy as well. Job well done by the two Tom's!! More

For USED Car Shopping Only Background: We recently bought a used 2008 Kia Sadona Minivan, fully equipped, 42,000 miles for $10,000 at Bowen Scarff Ford. KBB had suggested retail Background: We recently bought a used 2008 Kia Sadona Minivan, fully equipped, 42,000 miles for $10,000 at Bowen Scarff Ford. KBB had suggested retail at around $9,250 and NADA had the price at $10,750. We found the van on our banks car buying service site. I gave them 1 star because the car itself was well prepared to be resold, it seems they did everything short of certifying it (as they are not a Kia dealership) to prepare the car for resell. I gave them the second star because the store itself was quite nice, it had good sitting areas to spend time at while waiting and the low level support staff were all very friendly. However, the sales desks did feel kind of in the open and I didn't really appreciate that. Now for why they didn't get the other three stars. First, I docked them 1.5 stars for their gimmicky "No Dicker Sticker" policy. They don't bug on their prices AT ALL. They claim they, "try to give you the lowest price possible, have done it for 20+ years, true no hassle car buying experience." Well, that is fine if your customer holds a certain perspective that car sales people can be truly trying to help their customers and are actually capable of cutting their margins so far that the customer will get the best price period. I don't hold that view. I feel that all car dealerships are truly in it for the money, they care very little for the customer (why would they?!), and they are always trying to turn as big a profit as possible. Thus, I go into car buying assuming negotiation is on the table, despite any guarantee the dealership is making because I assume their profit margins are set higher then they need to be to turn a decent profit. Don't get me wrong, do I feel I got a good price on this vehicle? Yes. Do I feel I got a fair price? Maybe, I am not actually sure yet. Do I feel I got the BEST price possible? Absolutely not. And by the way, all I was trying to negotiate for was $500 off the sticker price. I docked them another star for the sales person. We worked with two people, first I won't name because I didn't like him, and the second was Rick Cuddie, he was quite likable. Now, the first guy got them docked because I felt he was the epitome of an annoying sales person, constantly being amazed at all the cool features of the van and commenting on them, trying to act like we were old friends and he was doing me a solid, and generally not giving me enough room. Most disturbing part, he tried to assume he knew my own personal situation and why I make the decisions I make, that made me feel quite uncomfortable. I like to make my own opinions and discover the vehicle for myself. If I have questions I will ask them. Also, he tried to give us information on a vehicle he was not familiar with (because we bought a used Kia at a Ford dealership) and some of that information was false (like about the transferability of the warranty). Finally, I docked them another star for their financing. We financed a significant amount of this vehicle and had a good loan from our bank. Bowen Scarff wanted to run our credit (which is excellent mind you) and get us a better deal (you know, since they couldn't bug on the sticker price and all). What was the deal they got us? A whole 0.01% less than the loan from our bank. So what did we do with that? We turned around and got our bank to drop their rate and went with our bank because we know, love and trust our bank. I couldn't say any of those things about this dealership so why would I finance with them?! In the end, would I buy another vehicle from them? Yes, but only if I found it online, loved everything about it, was ABSOLUTELY okay with the price shown, test drove it and it was exactly as I expected it to be, and did no financial dealing with them. Would I recommend them to a family member or friend? Absolutely not. Mind you, this is only for used cars, I suspect buying a new car from them would be different, and likely better. More

Service department very user friendly I never really want to go to the service department, but when I do they make it as painless as they can. Good people and good work. I never really want to go to the service department, but when I do they make it as painless as they can. Good people and good work. More

F-250 Service As always, the service was performed in a timely manner at a fair price. Excellent service folks who know what they are doing and they are honest .abo As always, the service was performed in a timely manner at a fair price. Excellent service folks who know what they are doing and they are honest .about items which need service/ repair. More

Great service and a fair price I was originally contacted by their website coordinator (Sharon , I believe) for a test drive of the car I was interested in from their online site I was originally contacted by their website coordinator (Sharon , I believe) for a test drive of the car I was interested in from their online site. The person whom I was to meet was not there (I had to switch the original appt time) so I was referred to Ron Olson. Ron was very cordial and I explained that there was one vehicle I wanted to see but was open to other options. Much to my delight, the first car I had my eye on was as clean and luxurious as I had hoped! The test ride sealed the deal (I had done previous surfing online for the reliability & retail value of this car and proved to be worthy). I finalized the paperwork the same day (the accountant, I'm sorry but forgot "her" name) was very thorough and even got me another .5% off of my loan because she saw that I was a member of the same bank loan they made for me!!! I came in the next morning to make a down payment and (Ron had arranged to pick me up at home) to drive my new Used Car home. Later that day, I had an "engine light display" to signal there was a problem with the vehicle so I immediately brought it back. Ron arranged their used car mechanic to look into it and it turned out to be an air circulation hose not reattached when they replaced the air filter earlier. That was a sigh of relief in that it wasn't a serious problem. Unfortunately, the "engine light display" happened a 2nd time and again brought the car in. Ron greeted me and was apologetic while being expedient in getting the car fixed. I was off and driving away before you could wink an eye. Needless to say, Bowen Scarffs' service and reputation is intact and very professional! More

Best car buying experience... EVER!!! The whole process was easy and basically pain-free. From finding the car online to driving away with it was only a couple days, and that was only beca The whole process was easy and basically pain-free. From finding the car online to driving away with it was only a couple days, and that was only because we were not able to get to the dealership right away. They held the car for us, and once we got there, we were out of there in less than 2 hours. Rick Ricker was our sales person, and he was amazing... thank you Rick and Bowen Scarff!! More

Great first time buying experience I bought my first new car here and was very happy with every part of my experience. While shopping for a car I went to nearly 10 dealerships (includin I bought my first new car here and was very happy with every part of my experience. While shopping for a car I went to nearly 10 dealerships (including 4 Ford) and found Ken Mathison to be the most helpful and least pushy (that is, not pushy at all) unlike some other sales folk I met. I did a lot of research and had some very specific needs, but Ken helped me find exactly what I was looking for and even had it sparkling and ready for me on the "red carpet" when I went to pick it up. Even Tom in financing was great: he offered all the extra things he is supposed to offer and moved on when I declined them. He didn't try to talk me into anything I didn't want or do any of the things I've heard usually happens when buying a new car. I chose the Ford because it best suited my needs and I chose to buy from Bowen Scarff because they treated me with respect and kindness. More

Management Failures The GOOD: - Low-pressure pricing and sales approach - Vehicle delivered on time and in excellent condition - Friendly helpful staff members (but no The GOOD: - Low-pressure pricing and sales approach - Vehicle delivered on time and in excellent condition - Friendly helpful staff members (but not management) The BAD: I wish I could end the review with those compliments, but the low rating results from management’s poor attitude and responsiveness in addressing a relatively minor issue: Two days after taking possession of my Escape, I noticed that the nav system maps were not the latest available (new maps had been available for more than 3 months). I brought it to the attention of my sales associate, who referred me to the sales manager, who referred me to the service manager, who was unavailable and was to call me back. After 3 days I called the sales manager again and left a voicemail indicating the service manager never called me. After 4 more days with no response (7 total), I called again and was able to finally get through to him. I attempted to convince him that my NEW car with a NEW nav system should absolutely come with current maps. He stuck with an “I just resell what I get” argument, dismissing my concern. Had the vehicle sale depended on it, I’m certain he would have been more imaginative in resolving the issue. He again transferred me to the service manager, who was still unavailable and again never called me back. After 3 more days (10 in all), I gave up on Bowen Scarff and contacted Ford Customer Service directly. A manager called me back promptly, immediately recognized my concern as valid, and within 2 hours had arranged to have the nav update added under my vehicle warrantee. Kudos to Ford Customer Service… not so much for the dealership’s management. What shabby treatment for a first time new Ford owner! How can I possibly recommend Bowen Scarff to friends and family after such poor behavior from both Sales and Service management? They should take a tip from Ford Customer Service, and even from their own staff when it comes to how to treat new owners. More