Bowen Scarff Ford

Great car buying experience! My husband and I were in the market for either an Edge or Explorer. After comparing those to the last 2015 Lincoln MKX on the lot we knew that's what My husband and I were in the market for either an Edge or Explorer. After comparing those to the last 2015 Lincoln MKX on the lot we knew that's what we had to have. Randy Good did a great job in helping to make the buying experience enjoyable. The whole transaction went very smoothly and we love our new car. We have bought most of our cars through the years from Bowen Scarff Ford and will continue in the future to do the same. More

A confusing start... It started very confusing as I had called to get an appointment for an oil change for my 2015 Lincoln MKZ. I was told that I didn't need an appointme It started very confusing as I had called to get an appointment for an oil change for my 2015 Lincoln MKZ. I was told that I didn't need an appointment which I thought was strange. They told me to come in. So my husband and I did and went to service dept. Then I was told to go to Quick lube so after having to back out and move over there I was told I had a 2 hour wait. Called my husband who was in your showroom and he said to come back over and we were going to get to the bottom of this. He talked with the Lincoln sales manager who was awesome and he agreed with us that he didn't like the run around we were getting. He personally went to the Lincoln service manager and she got us right in and she gave us her card so I can call her to get in rather than getting the whole run around. As it was they found a recall and fixed that as well. I knew that I needed an appointment but for some reason they wouldn't make one. More

Beyond amazing service We recently purchased a used vehicle at this location. Initially when you arrive at a dealership, you are usually pressured right away, that was not We recently purchased a used vehicle at this location. Initially when you arrive at a dealership, you are usually pressured right away, that was not the case here. They were very easy going and checked in with me to see if I needed help and then let me browse. Once i had a question I talked with the sales staff. They helped me lock in a great deal on a used vehicle. There were some things to be taken care of after purchasing the vehicle so it was on me to reach back out to them. After a short period of time, I reached out to get the remaining items taken care of, and the sales person we had worked with was no longer with the company. It had appeared that the items we had in mind had fallen off the radar. The used car manager stepped in and took care of everything for us. Our vehicle was involved in 2 accidents delaying the items that Bowen was still going to take care of, so I thought well they have probably forgotten by now. I called and scheduled the appointment a few months later and they remembered everything perfectly, got my car in, even took care of an oil change for us as well. I would highly recommend this location for future business and have spread the good word. Absolutely amazing service More

Best service Thank you for what you do, everyone was helpful, fast service. Car cleaned and washed. They set up the appointment and followed up with calls. Verizo Thank you for what you do, everyone was helpful, fast service. Car cleaned and washed. They set up the appointment and followed up with calls. Verizon happy with the whole team. Want my business to model of your service. More

Great Service Setting up an appointment was easy and the shuttle service was a great extra. Sharon answered all my questions, and the work was excellent as usual. Setting up an appointment was easy and the shuttle service was a great extra. Sharon answered all my questions, and the work was excellent as usual. More

purchase an auto We have purchased several automobiles from this dealership and have always been met with professional courtesy and is always a pleasure to do busines We have purchased several automobiles from this dealership and have always been met with professional courtesy and is always a pleasure to do business here. Dave Q More

Excellent service My first experience with the Service department was excellent! I will definitely to back to this dealership for service on my Ford Edge. Thank you! My first experience with the Service department was excellent! I will definitely to back to this dealership for service on my Ford Edge. Thank you! More

Great experience Hassle free, friendly crew. I hate goin into car dealers due to the hassle. This experience was great, test drove the vehicle I went to see. Came back Hassle free, friendly crew. I hate goin into car dealers due to the hassle. This experience was great, test drove the vehicle I went to see. Came back to the office an we made the deal. More

A horrible circus act Complete incompetence as a dealership. I bought a 2015 used Ford here and all went well until they drove it to the pick-up location after we finished Complete incompetence as a dealership. I bought a 2015 used Ford here and all went well until they drove it to the pick-up location after we finished signing documents. They then told me the car was broken (rain sensor for wipers) and I could not take it. They made me drive my trade-in home; which I no longer legally owned. Horrible communication skills throughout the entire sales department; like a horrible circus act. I get home with my new vehicle after two days and do a few checks; one being tire pressure. I find a nail in the rear tire and 20psi in it. So they were worried about a rain sensor for intermittent wipers but not a critically low tire with a nail in it. I’m done with this circus act of a business and I hope this helps others in the future. More

Outstanding service from start to finish Absolutely the easiest and quickest vehicle purchase I have ever made. I would definitely recommend Bowen-Scarff Ford to anyone looking to buy a vehic Absolutely the easiest and quickest vehicle purchase I have ever made. I would definitely recommend Bowen-Scarff Ford to anyone looking to buy a vehicle at a reasonable price! Will definitely be the first stop when I purchase my next new vehicle. More