Bowen Scarff Ford

Management Failures The GOOD: - Low-pressure pricing and sales approach - Vehicle delivered on time and in excellent condition - Friendly helpful staff members (but no The GOOD: - Low-pressure pricing and sales approach - Vehicle delivered on time and in excellent condition - Friendly helpful staff members (but not management) The BAD: I wish I could end the review with those compliments, but the low rating results from management’s poor attitude and responsiveness in addressing a relatively minor issue: Two days after taking possession of my Escape, I noticed that the nav system maps were not the latest available (new maps had been available for more than 3 months). I brought it to the attention of my sales associate, who referred me to the sales manager, who referred me to the service manager, who was unavailable and was to call me back. After 3 days I called the sales manager again and left a voicemail indicating the service manager never called me. After 4 more days with no response (7 total), I called again and was able to finally get through to him. I attempted to convince him that my NEW car with a NEW nav system should absolutely come with current maps. He stuck with an “I just resell what I get” argument, dismissing my concern. Had the vehicle sale depended on it, I’m certain he would have been more imaginative in resolving the issue. He again transferred me to the service manager, who was still unavailable and again never called me back. After 3 more days (10 in all), I gave up on Bowen Scarff and contacted Ford Customer Service directly. A manager called me back promptly, immediately recognized my concern as valid, and within 2 hours had arranged to have the nav update added under my vehicle warrantee. Kudos to Ford Customer Service… not so much for the dealership’s management. What shabby treatment for a first time new Ford owner! How can I possibly recommend Bowen Scarff to friends and family after such poor behavior from both Sales and Service management? They should take a tip from Ford Customer Service, and even from their own staff when it comes to how to treat new owners. More

Fun Experience! I recently purchased a used vehicle at Bowen Scarff Ford. Tom Keefe was the sales consultant that helped me find the right car for my needs. He was so I recently purchased a used vehicle at Bowen Scarff Ford. Tom Keefe was the sales consultant that helped me find the right car for my needs. He was so helpful and knowledgeable. I felt very comfortable from the moment he shook my hand. I will recommend him to all my friends and coworkers. More

Five Star Dealership What can I say, purchased two cars in one year from BSF. They are the best dealership I've dealt with. They don't pressure you into buying, they fol What can I say, purchased two cars in one year from BSF. They are the best dealership I've dealt with. They don't pressure you into buying, they follow through on their commitments, they are friendly and courteous. The finance process was pain free and fast, no wasting my time trying to sell me add ons like other dealerships. I recommend BSF to all of my friends and family. More

Great time buying a 15 Mustang Had a deposit down while waiting for a new 2015 Mustang GT to be ordered from the factory. Great experience with Brent, no pressure into buying someth Had a deposit down while waiting for a new 2015 Mustang GT to be ordered from the factory. Great experience with Brent, no pressure into buying something now vs what I wanted. Took Costco discount and applied rebates to car without issue. Would buy from again and highly recommended. More

Impressed with their willingness to follow through There was a clerical issue with my title on the truck I bought there and they have been great about working on my behalf to get it fixed. I would reco There was a clerical issue with my title on the truck I bought there and they have been great about working on my behalf to get it fixed. I would recommend them. More

1st New Car Purchase I have to say the customer service and prompt attention I received at Bowen Scarff was Class Act. My salesman, Tom Keefe was the best. Answered all my I have to say the customer service and prompt attention I received at Bowen Scarff was Class Act. My salesman, Tom Keefe was the best. Answered all my questions, was patient, very helpful and extremely knowledgeable . I didn't have to spend all day waiting on paperwork and finalizing the deal, it was surprisingly quick and easy....Not to mention the great deal. I would recommend Tom to anyone looking to purchase a new or used car. It was a great first time, new car buying experience. More

Great Dealership! I did a lot of research with multiple Ford dealerships and found that Bowen Scarff's "No Dicker" price was by far the lowest available. The staff are I did a lot of research with multiple Ford dealerships and found that Bowen Scarff's "No Dicker" price was by far the lowest available. The staff are clearly knowledgeable and apply absolutely no pressure making the car buying experience very enjoyable My sales rep Tom Keefe worked very hard to find me the right car at the lowest price and top trade in value. This is the 3rd car I purchased from Bowen Scarff and will purchase from them again as well as recommend them to everyone More

Best first time buying experience - Tom Keefe I had an awesome experience at Bowen Scarff Ford with Tom Keefe. As a first time buyer, most sales people did not take me seriously but Tom made sure I had an awesome experience at Bowen Scarff Ford with Tom Keefe. As a first time buyer, most sales people did not take me seriously but Tom made sure to take care of me. He was kind and helpful at every level. He made the experience fast and easy for me. He even came in on his day off to help me buy a car. I will definitely tell my family and friends to go to Bowen Scarff. Thanks, Tom! More

good experience I was led to your dealership by the internet ad, but purchased my new Ford because of Tom. I felt no pressure to do more than I was comfortable with a I was led to your dealership by the internet ad, but purchased my new Ford because of Tom. I felt no pressure to do more than I was comfortable with and was impressed by his product knowledge. He made the whole process easy and free from intimidation. I would be happy to refer Tom and the dealership in the future. More

We purchased a new 2014 Lincoln MKZ from Tom Keefe at Bowen Scarf Lincoln in Kent, This was with out a doubt the most non-stressfull car purchase we have ever had !! Friendly and very knowledgeable of th Bowen Scarf Lincoln in Kent, This was with out a doubt the most non-stressfull car purchase we have ever had !! Friendly and very knowledgeable of their product, Tom and Bryan worked very very hard for us to make us very happy with our purchase and help us to decide weather to order a car or get the one car on the lot that was exactly what we wanted. Carrie the auto writer was super friendly and personable it felt like we had known her for years. Pebbles and I will be telling everbody we know about Bowen Scarf Lincoln and their awesome staff and unbeatable prices !!!! RUSS and Pebbles Ryckman. More