Bowen Scarff Ford

Right before Christmas my husband and I happened to be looking for a car. We had our eye on a hybrid Lincoln MKZ and found the one we wanted in Spokane Wa, miles away from our home in Oregon. We began lo looking for a car. We had our eye on a hybrid Lincoln MKZ and found the one we wanted in Spokane Wa, miles away from our home in Oregon. We began looking around for closer dealerships to see if we could find the right color and style we wanted. That's when we met Hugh Monahan from Bowen Scaff. Hugh was so easy to work with. We made all the arrangements over the phone. It was the easiest car purchase I ever made. He offered to bring the car from Spokane for us to Kent, Wa where his dealership is and which would be an easier drive for us from Oregon. We drove up on Dec 23 late in the afternooon, signed papers and drove off. We got a car for Christmas! Thank you!! Anne More

I have a 2006 F350 with 53000 miles on it. I took it in for service because my check engine light would come on periodically when towing. I also had an oil change and had them rotate my tires. After drivin for service because my check engine light would come on periodically when towing. I also had an oil change and had them rotate my tires. After driving the truck to attempt to get the light to come on, I was notified that the service tech refused to drive the truck again, stating it was too dangerous. He said whenever he would go over 40 mph the front of the truck would shake so bad he felt he was going to crash. Please note I had never had that problem. I asked them to diagnose the front end issue, at a cost, of course. I was told that, basically, all the front end components would need to be replaced, at a cost of almost $1500. I decided to see if I could find another repair shop that would do the work a little cheaper. When I picked up the truck, sure enough, there was a terrible shimmy in front end when going over 40. I took the truck in to another mechanic who stated there was absolutely nothing wronge with the truck. The only problem was a bad tire. I replaced all 4 tires and the shimmy dissapeared. The mechanic made a point of telling me that whomever told me that there was a problem with the front end had flat out lied. He did not know who I had taken the vehicle in to previously. I sent an email to the service manager detailing what happened and never heard back. I filed a complaint with the BBB and never heard back from the dealership. I even filed a complaint with Ford corporate and still didn't hear back from Bowen Scarff. They made if very apparent they do not care for the customer, especially when they can't rip them off. I am and will continue to tell everyone I know DO NOT give them any business. More

Just got a 2008 Malibu from Hugh today. Originally went there for an Accord but changed our minds when we compared the cars. We drove to Kent from N. Seattle b/c all of their cars were priced competitivel there for an Accord but changed our minds when we compared the cars. We drove to Kent from N. Seattle b/c all of their cars were priced competitively with similar cars on craigslist and local dealers. Hugh was very candid with all info, and helped us get a good price (confirmed by 2 other dealers) on our trade-in and a better rate on the loan. The whole process was smooth and laid back. We took a while to think it over after the test drive so by the time we finished the paperwork it was almost an hour past their closing time but no one rushed us at all. Great customer service. More

We found our 2008 Edge online. Called them and was put in touch Mel. He said the car was still on the lot, we were on our way (about a hours drive so he asked for our phn number in case the car sold before touch Mel. He said the car was still on the lot, we were on our way (about a hours drive so he asked for our phn number in case the car sold before we got there). We got there did a walk around, and Mel handed us the keys. Came back, he asked us we had any questions, was knowledgable about the vehicle. I asked if there was wiggle room in the price he mentioned the no dicker sticker & non-commission basis. The price was only $1000 over KBB and had about $3000 in options not taken into account by KBB. It was a no brainer. He drew up the paper work, we had pre-approved financing, and drove off in about a hour with a new car. I have bought many cars, both new and used, this was by far the easiest and lowest stress car purchase I have ever experienced. Excellent deal on the car, no back an forth to a sales manager a dozen times on price. No sales pitch. Not at all the standard 'used car salesman' high pressure standard. I loved doing business with these guys and Mel was stellar. The longest wait was for the finance guy to have sign the paperwork, he had a couple other people ahead of us, but took about 10 minutes once we got in there. Bowen Scarf seems to be doing it right!!! I would most definitely go see them again if they had the car I was looking for. I might even just start with them. More

Excellent Dealership! I went to a few other Ford dealers around the area, and none could compare. Ron Olson was my main salesman, and he worked hard to get me into the "Mustang" that I wanted. However, I mu around the area, and none could compare. Ron Olson was my main salesman, and he worked hard to get me into the "Mustang" that I wanted. However, I must also mention Brian Camp. It turns out that Brian is an SVT trained service technician, and has his own Mustang. All of the questions I had, he had the answers for.....Definitely cinched the deal for me. No "Buyer's Remorse" here! Marc McNett More

We were new customers to Bowen Scarff Ford in 2007, when we bought a new Mustang GT/CS. Since then, we have purchased three new trucks. Hugh Monahan has always given us a price thousands below any other d we bought a new Mustang GT/CS. Since then, we have purchased three new trucks. Hugh Monahan has always given us a price thousands below any other dealership we've checked out. He also works hard to find special Ford offers to subtract from his original quote. That's why it pays to travel a few hours when buying a car or truck. Hugh makes the whole process easy and quick, yet he spends as much time as you need to get you oriented on the electronics and other features of your new car. After delivery, if you have any problems or can't negotiate the computer, just call him. The entire staff at Bowen Scarff is relaxed and friendly; I highly recommend you check out the dealership in Kent, WA. More

Brian Camp made this a great new car buying experience. He was informative, answer all our questions and was not pushy. I loved the no "Dicker sticker", all new car dealerships should operate this way,mayb He was informative, answer all our questions and was not pushy. I loved the no "Dicker sticker", all new car dealerships should operate this way,maybe not, I would rather stick with Bowen Scraff Ford. My wife said "It was our best time buying a new car. We are enjoying our new Focus and would recomend Brian and Bowen Scraff Ford to all our freinds. I look foward to using your service department. I know it will give us great customer service. Thanks Brian, Warren & Laurie Larer More

Rick is a great no pressure salesman, that takes the time to answer your questions or gets the answers. Bought a F-250 that was fantastic. Rick is so honest I would leave my wallet with him! Bowen Scarff is to answer your questions or gets the answers. Bought a F-250 that was fantastic. Rick is so honest I would leave my wallet with him! Bowen Scarff is a great dealership. More

1/2/11 My husband and I went in today to test drive a 1/2/11 My husband and I went in today to test drive a new (2012) F-150. We called ahead to get the truck ready. When we arrived, it was ready! Mel 1/2/11 My husband and I went in today to test drive a new (2012) F-150. We called ahead to get the truck ready. When we arrived, it was ready! Mel was quick to get paperwork for us to drive (5 minutes?) and my husband was happy. Mel, was professional, easy-going and extremely comfortable to talk to. Loved the truck, but the no-dicker-sticker threw us for a loop (we were ready to dicker ;), as well as our trade-in value was less than expected. That said, nobody (all sales staff in the showroom) came on strong at all - everyone there was cordial and friendly. We will be back and we will ask for Mel! More

This is the second time I have purchased a new vehicle from Bowen-Scarff Ford. I would only do business with Randy Good. Easy to talk with and very quick in processing the paperwork for both new vehicles. from Bowen-Scarff Ford. I would only do business with Randy Good. Easy to talk with and very quick in processing the paperwork for both new vehicles......best new car experience (and this is my 11th new Ford) I have ever had. Instead of the dreary and painful 4 hour ordeal, we were out of there in just over an hour. More