Braman BMW Miami

Last minute service/ no previous appointment I stopped by the dealership at 7:45pm just before closing. Felipe professionally and promptly handled my request and arranged and explained another ne I stopped by the dealership at 7:45pm just before closing. Felipe professionally and promptly handled my request and arranged and explained another necessary repair which was balancing the tires. Whilst preparing his paperwork, the rental car was already being organized. I left Braman that evening shortly after 8pm. Excellent service! Text follow up about progress and approval of repair was equally flawless. More

Great service as usual the only issue is the fact that the loaner counter always seems kaotic and there was an issue with enough loaner vehicles that was handled p as usual the only issue is the fact that the loaner counter always seems kaotic and there was an issue with enough loaner vehicles that was handled poorly in my opinion. Several BMW cliens where asked to uber and offers reimbursements but it’s the way they where told that mini clients had preferential treatment and they could not get a car befor those clients. Once again it did not affect me they treated me great and I was lucky to get a car and the information was not incorrect it’s just the way it was presented... suggestions make the loaner reservations part of the service appointment... this way the rental counter is not taken by surprise with the amount of loaners. Thanks More

Awesome Excellent service great customer service. Above and beyond. The quality and communication skills are second to none. Everyone one of the staff members Excellent service great customer service. Above and beyond. The quality and communication skills are second to none. Everyone one of the staff members are professional. More

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ore

Amazing customer service Felipe Bocangel is always cordial available and always communicates so that we are in the know with our vehicle. He constantly goes above and beyond a Felipe Bocangel is always cordial available and always communicates so that we are in the know with our vehicle. He constantly goes above and beyond and if any issues, he’s always there to communicate and provide us updates. More

Poor customer service It’s getting worse year after year. Longer time to perform a regular service, almost 2 months to have an engine replaced and no even do the job right It’s getting worse year after year. Longer time to perform a regular service, almost 2 months to have an engine replaced and no even do the job right in the first 2 attempts, No more refund for Uber and very cheap and uncomfortable loaner cars if you are lucky to get one because you showed up at 7am. I just think that for a dealership that always overprice the leases the attention to customers should be so much better without making you feel they are doing you a favor. More

great experience , was given a loaner quickly and easily. would recommend to anyone looking to bring their car in for service. fast and painless process , was given a loaner quickly and easily. would recommend to anyone looking to bring their car in for service. fast and painless process More

BMW ALL THE WAY! Have been leasing a BMW for over 12 years. Willie Peraza has always welcome me and made be feel at home in Braman's - Biscayne Blvd. Sergio Garcia has Have been leasing a BMW for over 12 years. Willie Peraza has always welcome me and made be feel at home in Braman's - Biscayne Blvd. Sergio Garcia has also helped with my lease. As long as I am treated the same I will continue in the BMW family. THANK YOU! More

Kris is an exceptional advisor. I've been going to Braman for more than 20 years to have my vehicle serviced. Kris is by far the best advisor I have ever had. He is courteous, know I've been going to Braman for more than 20 years to have my vehicle serviced. Kris is by far the best advisor I have ever had. He is courteous, knowledgeable and gets me in and out fast. More

Service Great customer service. Very convenient that they work on Sunday really late. I was able to pick up my car late on Sunday. Employees are all courteous Great customer service. Very convenient that they work on Sunday really late. I was able to pick up my car late on Sunday. Employees are all courteous. More