Braman BMW Miami

Subject: Unacceptable Service and Quality of Work at Braman BMW, Miami on our 2013 328ic I am writing this review to express my extreme dissatisfaction with the service and quality of work provided by Braman BMW, Miami on our 2013 328ic I am writing this review to express my extreme dissatisfaction with the service and quality of work provided by Braman BMW in Miami. We purchased a 2013 BMW 328i with 28,000 miles on it in 2021 and have since spent over $20,000 on service work at your dealership. This equates to a vehicle operating cost of about $1,000 per mile, which is exorbitant. Recently, we experienced issues with the passenger seatbelt and air conditioning, both of which were repaired by Braman less than two years ago. Upon taking the vehicle in for service, we were informed that the seatbelt mechanism was locked again and would cost $1,700 to fix, and we needed another air compressor, which would cost $3,500. Our extended warranty company, Maxcare, refused to cover these costs as they said we only had about $1,600 left on the coverage limit of the warranty, a limit of which we were previously unaware. Despite this, we asked Braman to repair the seatbelt due to safety concerns and decided to address the air conditioner issue later. After the warranty company agreed to pay for the seatbelt, Braman informed us that we would be responsible for a $350 diagnostic fee since we were not having all of the recommended work done. Even after requesting to speak to a manager, the fee was not waived. Over the last three years, we have paid Braman in excess of $20,000 for repairs, and the quality of work has been subpar, with issues recurring after short periods. The customer service has been abhorrent, and the refusal to waive the diagnostic fee was the final straw. Given these circumstances, I doubt we will ever purchase a BMW again, and we will certainly never deal with Braman BMW Sales or Service again. We expected a higher standard of service and work quality from a reputed brand like BMW. More

I bought my second car, an amazing BMW X5, with my sales adviser Jesus Pimienta at the Braman BMW Miami. He helped and explained me all the details. He is very knowledgeable and the process was flawless and adviser Jesus Pimienta at the Braman BMW Miami. He helped and explained me all the details. He is very knowledgeable and the process was flawless and quick. I signed the contract with Luis Hinestrosa and he detailed me every part of the contract and answered all my questions. He was pacient and vey kind. I will definitley recommend both of them and return for my next purchase. Thank you Braman Miami for making my dream come true. More

Ordered a grille online, part came in damaged and appears to have been used. Replied to the email and no response. Replied to email from the order confirmation and no response. Looked up contact email from P to have been used. Replied to the email and no response. Replied to email from the order confirmation and no response. Looked up contact email from Paypal and email got sent back as invalid email. Called the number in confirmation emailed and got the run around and transferred to "online parts" where no-one ever answered and never responded when I left voice mail. Had to get Paypal involved after several attempts with still no response to return item. Paypal did intervened but i still had to pay out of pocket for return shipping of damaged used part that was received. Absolute worse customer service as there is no point of contact through emails or phone. Never again. More

This guys has no class, he is a talentless time waster of a professional, who i will be personally reporting to BMW North America! They are so bad a dealership its not even worth writing more about my ti a professional, who i will be personally reporting to BMW North America! They are so bad a dealership its not even worth writing more about my time wasted and terrible experience, than this paragraph. Do not go here ever! Because really the team is just a reflection of this inept Jnr level professional. Who clearly is a crook and a time waster. Also beware of how many of the XB7 Alpina they have and their lack of knowledge, there is something wrong with them and they are not transparent about anything at this place, beware shady characters. This used to be America were customers had recourse and respect. More

Andy Sanchez sold two SUVs to us for export to the BVI - a 2022 Chevy Tahoe and a 2003 BMW X5. He was attentive, professional and excellent in all ways. Luis Reyes was the very entertaining contracts speci a 2022 Chevy Tahoe and a 2003 BMW X5. He was attentive, professional and excellent in all ways. Luis Reyes was the very entertaining contracts specialist who wrote the deal papers up. Luis made a pedantic and boring process enjoyable. We are also very impressed by the enormous selection of smashing motor vehicles at Braman Motors. It is a beautiful facility staff good people selling excellent products. We will be return customers. More

I wanted to share my recent ordeal at Braman BMW, and it's safe to say it was a total mess. I found a Certified BMW online, double-checked all the info with the sales guy, Luis Touron, and even haggled a it's safe to say it was a total mess. I found a Certified BMW online, double-checked all the info with the sales guy, Luis Touron, and even haggled a bit on the price. Little did I know, things were about to get seriously shady. Got to the dealership, talked through the Certified car perks with Touron again, and after a long 4-hour wait, I was ready to sign the papers. Just before I put pen to paper, I noticed a big problem – the car was marked "AS-IS WITH NO WARRANTY." This was the opposite of what Touron had assured me multiple times. Supposedly, it had BMW's warranty and an extra year from Certification. When I pointed this out to the closer, they straight-up denied it. According to them, the car wasn't Certified, and there was no warranty. I called Touron, and suddenly he's singing a different tune, confirming there's no warranty or Certification. The manager? Well, he dropped the bomb that if I wanted to certify the car, it would cost an extra $2,000 – a complete 180 from our earlier talks. Feeling pretty ripped off, I decided to walk away. But the saga didn't end there. Days later, I see the same car still being advertised as a Certified BMW on Braman's website. It's a classic bait-and-switch move, mixed with lies and shady tactics that make you question what's going on at Braman BMW. It's disappointing that a supposedly reputable dealership would pull this kind of stuff. My trust is shot, and I want to give others a heads up about the sketchy business happening at Braman BMW. If you value your time and money, stay away from this place – it seems like they're all about tricks and not treating customers right. More

I am very upset with the way I was treated with your company. I talked to Paulo Santos on 11/25 and we finalized the price for a 2019 Rolls Royce Dawn and then filled the credit app to get financing. Th company. I talked to Paulo Santos on 11/25 and we finalized the price for a 2019 Rolls Royce Dawn and then filled the credit app to get financing. Then I was told that since I have too many cars they need my bank statements and tax return to get it done which I email to them the same day. After that I was never informed or contacted about the same and I kept waiting. My Credit was checked twice by Braman Motors and BMW financial and nothing was accomplished. If you didn’t want to sell the car to me then why was my credit checked and if there was any issue why was I not informed as maybe we could have traded in a car or bought it with more down payment or with all cash. A few days later I found a similar priced 2022 Bentley Flying Spur and it got financed with 15% down payment by Bank of America in two hours. I am very disappointed that with the customer care service and unethical business practices by your company. You cannot insult or humiliate like this a client who desires to buy a quarter million dollar car from you. Just for instance yesterday I got a call from your office and when I called back I was told Paulo will call back and then he texted me that he will call in few minutes which never happened. I wish I could talk to someone in your Management about this. Very Lousy experience !!!!! More

For the last 10 years i owned bmw and took my car for everything to Braman miami since i live across the street. Thomas Rutilgliano worst customer service ! Didnt care about customers loyalty! Brushed m everything to Braman miami since i live across the street. Thomas Rutilgliano worst customer service ! Didnt care about customers loyalty! Brushed me off like he owns the company ! We pay premium rates for a peace of mind. Changed breaks in may and they installed the front tires in the back and back tires in the front! 2 weeks took the car to fix bumper at braman collision center until joey told me the tires are wrong and swaped the tires without aligining and balance but now the car is shaking and going sideways. Thomas admitted that the tires were installed wrongfully but he wants to charge me for alignement and balance for a mistake made by your technician. Bottom line i pay top dollar for piece mind and sure enough the job was not correctly ! More

Only what's visible was cleaned up. Leaves were left in areas under hood. Cap was missing on brake fluid reservoir. Leaves were left in areas under hood. Cap was missing on brake fluid reservoir. More

Naiki Beta court amazing experience and service! Thank you! So happy with my new car. Thank you! So happy with my new car. More