Braman BMW Miami

Have Always Had Positive Experiences At Braman This is the 7th Car I have leased from Braman and all my experiences have been positive. They have always been friendly, professional, and efficient. This is the 7th Car I have leased from Braman and all my experiences have been positive. They have always been friendly, professional, and efficient. More

Top Service As always Braman didn’t disappointed me. Bismarck provides an awesome service. He is always there for you. He promptly answered my calls and messages, As always Braman didn’t disappointed me. Bismarck provides an awesome service. He is always there for you. He promptly answered my calls and messages, very respectful and professional at all times. He explained every aspect of the service to my car in detail. You have an important asset in him. I am happy with the service. Wouldn’t take my car anywhere else. More

CAR RENTAL As always, it took 10 minutes for the Service Advisor to get my car and paper work ready. I arrived at 10:10 and was finished with him at 10:20/25. As always, it took 10 minutes for the Service Advisor to get my car and paper work ready. I arrived at 10:10 and was finished with him at 10:20/25. The car rental was a NIGHTMARE! Sat for over an hour - did not get car til 11:40. The people working behind the counter have no people skills. More

Always Standing By. Felipe Bocangel is always standing by to help me every time I come to Braman Motors for service. He is a excellent service consultant who takes great Felipe Bocangel is always standing by to help me every time I come to Braman Motors for service. He is a excellent service consultant who takes great pride in helping BMW owners get the best experience possible. Mr. Bocangel ask all the right questions about the service of your automobile and gets all the paper work completed in minutes. More

Worst service experience imaginable. My one year old car was towed to the dealership on Friday, August 30st because it would not start. Got a txt form the dealership Friday afternoon t My one year old car was towed to the dealership on Friday, August 30st because it would not start. Got a txt form the dealership Friday afternoon that my car is being worked on. Call the dealership talk to service advisor, tell him that I am a New Yorker and on my way back to NY. After the car is fixed I would need help arranging it shipment back to NY. "Not a problem." Great. On Tuesday I call the dealership just to find out that noone looked at it, because of the storm Dorian. What storm, it missed Miami? Ok, fine. Thursday call again and being told that fuel pump need to be replaced but the pump is special order and is being shipped. Why is fuel pump for 2019 series 4 BMW a special order? Makes no sense. Call them again on Friday, September 6th, - no call back. Then get a TXT that my car is ready for pickup. Great. Call leave a message for the service rep and text asking for arranging for the car to be shipped to NYC, no txt back no call back. Call again today, Monday September 9th, leave a message. Get a call back, service rep tells me "We do not ship cars, you have to arrange it on your own." This is a auto dealership, what do you mean you don't ship cars? left a message for a service manager, waiting for a call back. Disgrace! One week to replace one warranty covered fuel pump and an auto dealer that does not ship cars. Unbelievable. More

A 5 Star experience My service advisor Jeff Rodriguez was absolutely excellent, made the process extremely smooth, and kept me in the loop while my vehicle was in for ser My service advisor Jeff Rodriguez was absolutely excellent, made the process extremely smooth, and kept me in the loop while my vehicle was in for service. Highly recommended and will be a returning without a doubt! A+++ More

Service experience Everything was exceptional, only remark was the amount of time to wait for a loaner. Took almost 2 hrs! Got to work super late,😞 that was frustratin Everything was exceptional, only remark was the amount of time to wait for a loaner. Took almost 2 hrs! Got to work super late,😞 that was frustrating More

Always Great Customer Service! Marlon Vargas is been my advisor several times and I can only say he’s the greatest customer service in the service department all the time, that’s th Marlon Vargas is been my advisor several times and I can only say he’s the greatest customer service in the service department all the time, that’s the reason for my review title. More

People-oriented Dealership Well-trained and easy to deal with staff, from those on the phone, to those at reception, combined with the convenient location, motivated me to purch Well-trained and easy to deal with staff, from those on the phone, to those at reception, combined with the convenient location, motivated me to purchase my third BMW. My salesman was very helpful and friendly and at no time did I feel pressured into getting a vehicle. When it came to the Finance Dept., the process was efficient and fast, allowing me to drive off the lot in a reasonable amount of time. All in all, I've been very satisfied with the Braman Motors experience and hope to continue the relationship. As an aside, I remembered both the faces and the names of those I worked with! More

Excellent service! I only give the rating I do for one reason...Maruf! Maruf provides service to me as if I were family. I drive past other BMW service centers to go to I only give the rating I do for one reason...Maruf! Maruf provides service to me as if I were family. I drive past other BMW service centers to go to Braman because of him. More