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Braman BMW Miami - Service Center

Miami, FL

4.6
1,149 Reviews
Call Service Center (786) 577-5220

1,149 Reviews of Braman BMW Miami - Service Center

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June 02, 2025

Super slow and bad service. Car was returned with scratches on leather and parts disassembled. Customer service reps have no customer skills, they are rude and not responsive. More

by ZAROFFN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jun 06, 2025 -

Braman BMW Miami responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

June 02, 2025

Staff is very courteous, However I have experienced poor quality control and personal items theft. More

by OTTO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irrelevant
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Jun 06, 2025 -

Braman BMW Miami responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

June 01, 2025

After 3 attempts and waiting 4,hours they were not able to fix a simple the door curtsey light which lights the ground on the passenger side. They told me they “had to change the whole care wiring to fi More

by S.R.G.BUSINESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department Jose Padron
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Jun 04, 2025 -

Braman BMW Miami responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 31, 2025

I have been a customer for over 10 years. I have leased 3 cars from Braman-unfortunately the last one I had to lease from South Motors-better deal. I tried service there but nothing compares More

by CECILIAMCASTILLO
Recommend Dealer
Yes
Employees Worked With
Israel Morales
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May 31, 2025 -

Braman BMW Miami responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Braman BMW Miami to be a positive one. Please don't hesitate to reach out if you need anything else. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

May 30, 2025

I've been to many BMW dealerships, this is the best one I've been too More

by LINX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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May 30, 2025 -

Braman BMW Miami responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

May 29, 2025

Consistently excellent service from my service advisor Maruff. The vehicle is finished on time and alternate transportation is provided. More

by jhamilton12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 29, 2025 -

Braman BMW Miami responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

May 28, 2025

I was grossly overcharged for service and when requested to speak to a supervisor was refused. More

by JOELRSPIEGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Salazar
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May 31, 2025 -

Braman BMW Miami responded

Thank you, Joel, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 28, 2025

Finance department- awesome Barbara was extremely accommodating and understanding. She went above and beyond to rectify the car bought the month also prior. More

by djthorne007
Recommend Dealer
Yes
Employees Worked With
Barbra Francisco in the service department
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May 28, 2025 -

Braman BMW Miami responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

May 27, 2025

They did a very good yob and I'm happy that I have my car back More

by MISTERLUISNIETO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maruf Muchallah
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May 27, 2025 -

Braman BMW Miami responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

May 26, 2025

Amazing Dealer, Great Staff. The Brand is excellent and my X5 have the best engine ever More

by ALGELBROCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2025 -

Braman BMW Miami responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

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