Braman BMW Miami - Service Center

Hello! We ordered Pirelli wheels to be replaced. We were told to wait 1-2 days. On the third day they said everything was ready. My husband went to get the We ordered Pirelli wheels to be replaced. We were told to wait 1-2 days. On the third day they said everything was ready. My husband went to get the car - it took us an hour to get to the service! He arrived, and the wheels had been replaced with Continental! We had to leave and wait again! Shocked by the inattention of the staff, how can this happen in an official BMW dealer service? They didn't even give us a discount for such inconveniences... More

Ben Ferrer, service advisor, was very helpful! ! He answered all of my questions in a timely manner. ! He answered all of my questions in a timely manner. More

I love my service rep Bismarck. He’s so helpful and always conducts himself in a professional manner. Also I love the video that is presented with the work that’s done on my vehicle He’s so helpful and always conducts himself in a professional manner. Also I love the video that is presented with the work that’s done on my vehicle 👍🏾 More

Andrey L. , my service advisor, provides me with the information I need .. I just leased a new BMW and when I didn’t know what salesperson to use Andrey sugge , my service advisor, provides me with the information I need .. I just leased a new BMW and when I didn’t know what salesperson to use Andrey suggested Sergio R, More

The service is very good and my advisor Bismarck is always so helpful and nice always so helpful and nice More

Very well organized service center with numerous employees to ensure timely turn around of service issues. State of the art facilities. employees to ensure timely turn around of service issues. State of the art facilities. More

I have been purchasing and leasing BMWs from Braman BMW since 2008. I have always experienced profesionalism in all departments: sales, service and collision. I would highly recommend this dealership since 2008. I have always experienced profesionalism in all departments: sales, service and collision. I would highly recommend this dealership More

Just paid out 16000 on a 2011 X5 on repairs. Now has to take the vehicle in because of problems. A new complimentary diagnostic shows another 12000 in repairs. I'm 78 and on a single income. ( Now has to take the vehicle in because of problems. A new complimentary diagnostic shows another 12000 in repairs. I'm 78 and on a single income. ( Original diagnostic should have shown all repairs needed at that time)... We would have made a decision at that time.. price keeps going up thousands of dollars.. what to do. Please don't send me a generic message back.. More

I’m under the NHSTA 24v-576 for my 2020 BMW engine starter recall I’m trying to get the reimbursement of the 05/24/24 engine starter service repair payment of $3,977.18 because at that time the recall starter recall I’m trying to get the reimbursement of the 05/24/24 engine starter service repair payment of $3,977.18 because at that time the recall letter wasn’t sent yet however my advisor Nasser Darwich & his direct manager are denying my rights of the BMW & NHSTA RECALL REIMBURSEMENT I’m requesting for the form to be filled about the reimbursement but Mr Nasser doesn’t call me or send it via email or fax I’m Braman service customer for many years without any issues before this incident Sincerely Remedios Oryszczuk More

Most dealership service centers are ripoffs that charge too much and try to upsell. This one is the worst I’ve seen though. Perhaps they’re just doing things the “Miami way” but this midwesterner knows a s too much and try to upsell. This one is the worst I’ve seen though. Perhaps they’re just doing things the “Miami way” but this midwesterner knows a scam when he sees one. Today I went in for oil change and routine maintenance. I knew they would never settle for such a simple transaction that wouldn’t cost at least a couple thousand. That’s always my experience here. For example, they consistently try to talk me into new tires on tires that have less than 10K miles on them, even though new tires should get about 50K miles. Today they tried to upsell me and convince me to replace a valve head gasket. Okay fine - that should run about 600 according to my research for my make and model. They quoted 2100. When I declined the service they held my car and didn’t notify me it was ready even though the mechanic said he did the work I approved. So now my car is being held two more days. They have the audacity to contact me about buying a new car all the time too from them. Good luck with that! More