Braman BMW Miami - Service Center

The service is very good and my advisor Bismarck is always so helpful and nice always so helpful and nice More

Very well organized service center with numerous employees to ensure timely turn around of service issues. State of the art facilities. employees to ensure timely turn around of service issues. State of the art facilities. More

I have been purchasing and leasing BMWs from Braman BMW since 2008. I have always experienced profesionalism in all departments: sales, service and collision. I would highly recommend this dealership since 2008. I have always experienced profesionalism in all departments: sales, service and collision. I would highly recommend this dealership More

Just paid out 16000 on a 2011 X5 on repairs. Now has to take the vehicle in because of problems. A new complimentary diagnostic shows another 12000 in repairs. I'm 78 and on a single income. ( Now has to take the vehicle in because of problems. A new complimentary diagnostic shows another 12000 in repairs. I'm 78 and on a single income. ( Original diagnostic should have shown all repairs needed at that time)... We would have made a decision at that time.. price keeps going up thousands of dollars.. what to do. Please don't send me a generic message back.. More

I’m under the NHSTA 24v-576 for my 2020 BMW engine starter recall I’m trying to get the reimbursement of the 05/24/24 engine starter service repair payment of $3,977.18 because at that time the recall starter recall I’m trying to get the reimbursement of the 05/24/24 engine starter service repair payment of $3,977.18 because at that time the recall letter wasn’t sent yet however my advisor Nasser Darwich & his direct manager are denying my rights of the BMW & NHSTA RECALL REIMBURSEMENT I’m requesting for the form to be filled about the reimbursement but Mr Nasser doesn’t call me or send it via email or fax I’m Braman service customer for many years without any issues before this incident Sincerely Remedios Oryszczuk More

Most dealership service centers are ripoffs that charge too much and try to upsell. This one is the worst I’ve seen though. Perhaps they’re just doing things the “Miami way” but this midwesterner knows a s too much and try to upsell. This one is the worst I’ve seen though. Perhaps they’re just doing things the “Miami way” but this midwesterner knows a scam when he sees one. Today I went in for oil change and routine maintenance. I knew they would never settle for such a simple transaction that wouldn’t cost at least a couple thousand. That’s always my experience here. For example, they consistently try to talk me into new tires on tires that have less than 10K miles on them, even though new tires should get about 50K miles. Today they tried to upsell me and convince me to replace a valve head gasket. Okay fine - that should run about 600 according to my research for my make and model. They quoted 2100. When I declined the service they held my car and didn’t notify me it was ready even though the mechanic said he did the work I approved. So now my car is being held two more days. They have the audacity to contact me about buying a new car all the time too from them. Good luck with that! More

I bought my car in braman Miami, Hyundai kona 2024, the seller Luis Manota, very professional, helpful, efficient, thank you for making the process more agile and pleasant, I am satisfied, highly recommend seller Luis Manota, very professional, helpful, efficient, thank you for making the process more agile and pleasant, I am satisfied, highly recommended More

Subject: Unacceptable Service and Quality of Work at Braman BMW, Miami on our 2013 328ic I am writing this review to express my extreme dissatisfaction with the service and quality of work provided by Braman BMW, Miami on our 2013 328ic I am writing this review to express my extreme dissatisfaction with the service and quality of work provided by Braman BMW in Miami. We purchased a 2013 BMW 328i with 28,000 miles on it in 2021 and have since spent over $20,000 on service work at your dealership. This equates to a vehicle operating cost of about $1,000 per mile, which is exorbitant. Recently, we experienced issues with the passenger seatbelt and air conditioning, both of which were repaired by Braman less than two years ago. Upon taking the vehicle in for service, we were informed that the seatbelt mechanism was locked again and would cost $1,700 to fix, and we needed another air compressor, which would cost $3,500. Our extended warranty company, Maxcare, refused to cover these costs as they said we only had about $1,600 left on the coverage limit of the warranty, a limit of which we were previously unaware. Despite this, we asked Braman to repair the seatbelt due to safety concerns and decided to address the air conditioner issue later. After the warranty company agreed to pay for the seatbelt, Braman informed us that we would be responsible for a $350 diagnostic fee since we were not having all of the recommended work done. Even after requesting to speak to a manager, the fee was not waived. Over the last three years, we have paid Braman in excess of $20,000 for repairs, and the quality of work has been subpar, with issues recurring after short periods. The customer service has been abhorrent, and the refusal to waive the diagnostic fee was the final straw. Given these circumstances, I doubt we will ever purchase a BMW again, and we will certainly never deal with Braman BMW Sales or Service again. We expected a higher standard of service and work quality from a reputed brand like BMW. More

Ordered a grille online, part came in damaged and appears to have been used. Replied to the email and no response. Replied to email from the order confirmation and no response. Looked up contact email from P to have been used. Replied to the email and no response. Replied to email from the order confirmation and no response. Looked up contact email from Paypal and email got sent back as invalid email. Called the number in confirmation emailed and got the run around and transferred to "online parts" where no-one ever answered and never responded when I left voice mail. Had to get Paypal involved after several attempts with still no response to return item. Paypal did intervened but i still had to pay out of pocket for return shipping of damaged used part that was received. Absolute worse customer service as there is no point of contact through emails or phone. Never again. More

For the last 10 years i owned bmw and took my car for everything to Braman miami since i live across the street. Thomas Rutilgliano worst customer service ! Didnt care about customers loyalty! Brushed m everything to Braman miami since i live across the street. Thomas Rutilgliano worst customer service ! Didnt care about customers loyalty! Brushed me off like he owns the company ! We pay premium rates for a peace of mind. Changed breaks in may and they installed the front tires in the back and back tires in the front! 2 weeks took the car to fix bumper at braman collision center until joey told me the tires are wrong and swaped the tires without aligining and balance but now the car is shaking and going sideways. Thomas admitted that the tires were installed wrongfully but he wants to charge me for alignement and balance for a mistake made by your technician. Bottom line i pay top dollar for piece mind and sure enough the job was not correctly ! More