Sergio Riviera

If I could give this dealership no stars I would! They are very unprofessional!! Buyer beware! Do not purchase a car from here! They are the absolute worst!!! They will sell you a car that’s already They are very unprofessional!! Buyer beware! Do not purchase a car from here! They are the absolute worst!!! They will sell you a car that’s already sold and string you along. More

Helpful 1

Report | Print

I have been purchasing my BMW cars from Braman for almost 30 years and regarding the sales department I have no complaints at all specially for the last decade when I have been doing business with Sergio Riv 30 years and regarding the sales department I have no complaints at all specially for the last decade when I have been doing business with Sergio Rivera, the best sales person ever ! I even consider him my friend ! And I always take my cars to service at Braman as well and Up to today, the service has been great, always done with professionalism and good customer service but today I have had a completely different customer service if I can call it customer service. I've made an appointment for regular maintenance, 7K miles service schedule last week, 5 days in advance, and asked for a loaner as I always do because in general, service can take a couple of hours. The service associate, a new associate as my favorite associate apparently isn't working with the company anymore, nobody there could let me know if he was working with the company whatsoever; helped me ok. Then I went to get my loaner and was never mistreated like I was never ever in my life. They kept me waiting and waiting what i did patiently as I thought they were busy although I saw the place busier during my other visits. After 45 minutes I asked why it was taking that long to get my loaner and the attendant told me that it was because they had just one agent to help with the loaner even if there was about 5 ladies at the counter. I patiently waiting believing that they were really busy even if at least one of the agents were doing absolute nothing behind the counter during all the time during my 2 hours waiting. I, finally lost my patient and asked the same NOT busy agent, again, what it was taking that long so finally she decided to leave her seat and walked me to a car loaner which was dirt and she told me that the car would need a car wash. At this point I went to the manager to complain when the manager spoke to the lady who took me to another car and finally, after exactly 2 hours and 3 minutes I goy my loaner. More than 2 hours waiting for a loaner for no reason but ultra bad customer service. If I could give - 0 stars to Braman Service customer service I would do it. I'll let my good fellow sales person Sergio Rivera know about that and I'll reconsider if I would ever buy another BMW for this reason. Me and My wife, we both drive BMW up to now... More

Helpful 1

Report | Print

Great service, excellent communication, prompt, knowledgeable and friendly! I would highly recommend Braman. I love my new car! Thanks for all your help! Looking forward to leasing from you again i knowledgeable and friendly! I would highly recommend Braman. I love my new car! Thanks for all your help! Looking forward to leasing from you again in the future! More

Helpful 0

Report | Print