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Braman BMW Miami - Service Center

Miami, FL

4.6
977 Reviews

977 Reviews of Braman BMW Miami - Service Center

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March 20, 2025

As always the experience at Braman is top notch. Ben Ferrer, the service advisor was also very helpful and was able to get my issue resolved quickly. The best part is they send you a video of the te More

by MVINAS425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Ferrer
Mar 21, 2025 -

Braman BMW Miami responded

It's great to hear that Ben was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Braman BMW Miami! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 20, 2025

Very thorough. First class service. I appreciate the loaner. Great warranty coverage. I would recommend. More

by JMILER.PORSCHEMASTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Padron
Mar 21, 2025 -

Braman BMW Miami responded

We are very happy to have provided you with such a positive experience! Jose and our team sincerely value your business and look forward to your next visit. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 20, 2025

I took my car for a recall to fix something and Lester service was great and on top of that so got a present More

by NESTORPUG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester
Mar 21, 2025 -

Braman BMW Miami responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lester and our team, and we look forward to working with you again. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 20, 2025

Braman has become my preferred Service Center. Nasser is a great Service Advisor and the Service Manager, Gus, was very helpful. More

by SJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly, Nasser, and Gus.
Mar 21, 2025 -

Braman BMW Miami responded

Thanks for sharing about your experience with Braman BMW Miami. Gus, Nasser, and our team appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 20, 2025

Excellent customer service. Very responsive and communicative during the entire process. Wouldn’t go anywhere else More

by Ec@corcoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
Mar 21, 2025 -

Braman BMW Miami responded

Thank you so much for your kind words for Benjamin, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 20, 2025

Great people great you go there and they take care of you fast and friendly and my service man Andrey is great More

by OCEANFRONTBLUEREALTY.JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Pimienta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrey
Mar 21, 2025 -

Braman BMW Miami responded

Thank you for your business and this review. We're happy to hear Andrey and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 20, 2025

Outstanding Body Shop - My vehicle looks, feels, and acts like new… like nothing ever happened. Between getting the estimate and insurance approval, took a few weeks. By the time body shop started working More

by STANANAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Limatuj
Mar 21, 2025 -

Braman BMW Miami responded

Stan, Thank you so much for your kind words for Erick and our team, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 20, 2025

Great customer service, the team is polite, personalized attention, courtesy, impecable personnel and very nice facilities More

by RIC2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bismarck Guerrero
Mar 21, 2025 -

Braman BMW Miami responded

Ric, Thanks for sharing your thoughts about your experience with Braman BMW Miami. Bismarck and our team appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 20, 2025

Always feel like I’m getting fleeced. They recommend unnecessary repairs and incorrectly diagnose. They also charge way more than other bmw dealerships and the pricing is always changing. More

by NIQUE12760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nassar
Mar 21, 2025 -

Braman BMW Miami responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Thank you, Luis Matos Service Director Braman BMW Miami

March 20, 2025

Service made and was delivered with flays in the reading systems controlling oil pressure of the tires and others to mention few . How can I trust service made with alarms showing when turning on the engin More

by FAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrey Lopes
Mar 21, 2025 -

Braman BMW Miami responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Thank you, Luis Matos Service Director Braman BMW Miami

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