Salvador Lopez

Excellent service and take care Customer really well. , I will bring my vehicle back for service , I will bring my vehicle back for service More

by DONGQ6351 Verified Customer Verified Customer

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The process of dropping off the car and meeting with the advisor is very efficient. The staff is very friendly. advisor is very efficient. The staff is very friendly. More

by Rafat Verified Customer Verified Customer

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Good service people, clean and modern showroom and waiting areas. Coffee, Tea and water available. TVs and magazines to watch and read while waiting for your vehicle. waiting areas. Coffee, Tea and water available. TVs and magazines to watch and read while waiting for your vehicle. More

by eminervini Verified Customer Verified Customer

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Ben the service advisor was professional, however, the first time a took my car for service and repair to Airconditioner due to a humidity odor. I got my car back 4 days after it took the service departme first time a took my car for service and repair to Airconditioner due to a humidity odor. I got my car back 4 days after it took the service department 45 minutes to give me my car and it was delivered dirty. I again had to take my car the second time for the same issue and from the receptionist to the service manager the service was horrendous! Never received a call from the service manager and the receptionist was dismissive and rude. In addition my call was disconnected 3 times before getting another voicemail. More

by AMELLADO Verified Customer Verified Customer

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Service advisor was great as always when we visit service center he went out of his way to keep us informed and satisfied with our complaints….GREAT SERVICE. center he went out of his way to keep us informed and satisfied with our complaints….GREAT SERVICE. More

by cynthiapoole60@gmail.com Verified Customer Verified Customer

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Service advisor, Bismarck Guerrero is very friendly and professional. No issues with loaner car and service. professional. No issues with loaner car and service. More

by SUZISENA1112 Verified Customer Verified Customer

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I spend 3 hours and half to change 2 tires. I had an appointment at 8am,I was on time.I left at 11.30 and they didn't have time to wash the car.after the tires were changed.... I had an appointment at 8am,I was on time.I left at 11.30 and they didn't have time to wash the car.after the tires were changed.... More

by DANIELRAOUL Verified Customer Verified Customer

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Excellent customer service. Service is always outstanding. Friendly professional service. I’m treated like I’m the only client. Service is always outstanding. Friendly professional service. I’m treated like I’m the only client. More

by Zussyreds Verified Customer Verified Customer

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I am writing to express my deep disappointment with the service I received from Braman BMW. I brought my BMW to your service department expecting professional care and quality service. Instead, my vehic service I received from Braman BMW. I brought my BMW to your service department expecting professional care and quality service. Instead, my vehicle was damaged while it was in your possession. As a customer, it is unacceptable that my car was involved in an accident while under the responsibility of your dealership. What made the situation even more frustrating was the amount of time it took to resolve the issue. My vehicle was kept for more than one month before it was finally returned to me. During that entire period, communication from your staff was poor, inconsistent, and often required me to repeatedly contact the dealership for updates. I felt as though I had to beg for information about my own vehicle. Rather than taking ownership of the situation and keeping me informed, the lack of communication and customer care added unnecessary stress and frustration. A situation like this should have been handled with transparency, urgency, and respect for the customer. Unfortunately, that was not my experience. As a loyal BMW customer, I expected a much higher standard of professionalism. Instead, I was left feeling disappointed, frustrated, and undervalued. The quality of customer service I received did not reflect the reputation that BMW represents. I respectfully request that Braman BMW review this incident and provide an appropriate response to address both the damage to my vehicle and the unacceptable handling of my case. I also hope steps will be taken to improve communication and customer service so that other customers do not experience what I did. More

by JuanCarlos Verified Customer Verified Customer

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Always friendly and courteous advisors. The videos they send during vehicle inspection are a big help with determining if any additional work is needed. The videos they send during vehicle inspection are a big help with determining if any additional work is needed. More

by DTILSTONE Verified Customer Verified Customer

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