Braman BMW West Palm Beach

Wonderful service! Everything was quick and smooth, I will return here for my next car for sure! Keep it up guys, you are making people happy 😊 will return here for my next car for sure! Keep it up guys, you are making people happy 😊 More

I hate purchasing cars but Osiris was so helpful and straightforward without being pushy that I drove an hour from Miami to WPB to purchase my car from him. He was always available to answer my many tex straightforward without being pushy that I drove an hour from Miami to WPB to purchase my car from him. He was always available to answer my many texts and would let me know when new cars he thought I would be interested in came in. Overall he made what I consider to be a very stressful experience into something that was relatively easy and straightforward. More

Great service and great deal on like new BMW. Michael Serpone worked out a great deal for me to trade in my car, all over the phone and via text and email, and then Jamal Alsafeer provided superio Michael Serpone worked out a great deal for me to trade in my car, all over the phone and via text and email, and then Jamal Alsafeer provided superior service in arranging to have the car delivered to me at home. I could not have asked for anything more. All of my questions and concerns were answered by Jamal in a timely, efficient and friendly manner. I don't know his full name, but Mitch, who delivered the car and finished the paperwork with me at my home, was also excellent. More

Beware of the finance guys!!! I went in with a 700 plus credit score ,was told they had run it twice ,not so, low and behold my credit was run 15 times. I don't know what they gain by messing around with credit score ,was told they had run it twice ,not so, low and behold my credit was run 15 times. I don't know what they gain by messing around with people's credit . Mine has been impacted by these liars. I will never go back there. More

Poor customer service and repairs. I brought my vehicle to Braman Service reference engine warning light on March 16, 2020. I checked error codes (DTC) that were showing on my car and b I brought my vehicle to Braman Service reference engine warning light on March 16, 2020. I checked error codes (DTC) that were showing on my car and brought that information in with me. I presented paper with that information to service adviser who picked up the paper by the corner and tossed it back across the desk to me saying he did not need to see my information. He was talking down to me and being rude. I picked up my car the next day to discover car had same problem it was brought in for. I called dealership and made appointment asking for another service adviser. I met with the new service adviser and started to give him my paper with information. He held up his hand and said he did not need to see it. He acted upset and even hostile towards me. After waiting for a while the service adviser came to me and said that on my previous visit they identified the problem but did not replace the broken part to fix it. I asked why and the adviser said he did not know why, still acting angry towards me. Maybe Braman employees should accept what ever help they are offered. Will not return to this dealership. More

I purchased my Certified BMW 430I on January 26, 2020 and two weeks later I received an email from Kenisha Chastine stating a signal was received from my car indicating it is due for service. I contacted h two weeks later I received an email from Kenisha Chastine stating a signal was received from my car indicating it is due for service. I contacted her and set up an appointment for February the 14, 2020 at 9:30am. I arrived at 9:01am prior to my appointment and instead of being scheduled with my original servicing agent, I was instead scheduled with Sebastian. I waited until the person at the front desk came to get me at 9:21am and she escorted me to Sebastian’s desk. He said good morning however prior to this I noticed he was walking around and talking to his co-workers the full time I was waiting. After reviewing the information from my car, he stated my car wasn’t under the care warranty anymore and I was in shock as I just purchased the car approximately two weeks ago and I had only driven the car less than 80 miles. I would expect this should have been completed prior to the sale as it was purchased as a Certified vehicle. He told me to talk to the salesman and a friend who came with me went to the sales side to speak with the salesman. In the meantime, Sebastian called the salesman and I told him he had already requested I go speak with the salesman and my friend was already talking with him and on his way to the service center. After the salesman had a discussion with the sales manager they agreed to complete the oil change and replace the windshield wiper blades free of charge. This was deeply appreciated however I believe it was very disrespectful Sebastian asked for me to go see the salesman and when my friend left to go find the salesman, Sebastian made customer calls and ignored me the whole time it took for the sales manager to make a decision which was about 35 minutes. After the decision was made for the sales department to take care of what should have been done before, Sebastian stated ok and wanted to know if I was leaving the car or waiting. I stated I would leave the car and he kept the key and stated he would call once it was ready. Around 2pm I never heard from him and thought it was strange as normally I received a call from a servicing agent within just a few hours for an oil change. I went to the dealer and ask the front desk about the status of my vehicle and found out my car had been ready for a while. Sebastian never called me to let me know my vehicle was ready and even when I went to pick-up my car he didn’t even get up from his desk to say anything to me. I have never been treated as bad as I had been treated by this servicing agent. I am also really concerned as I am unsure if my car was really Certified when purchased since the oil change should have been completed before the car was sold and the windshield wipers replaced since they were so bad. I am terribly disappointed in the service I received and will not be able to recommend Braman BMW service department to anyone. More