I have had several MINIs throughout the years. While your service is unparalleled, for me the service manager, Ryan Mullings, is what keeps me glued. I have never ever met someone so committed to treating his customers like family. Year in, year out, Ryan is always the same. In a way I would understand if I was someone rich and someone just played a part, but I am on the completely opposite side of financially rich. I could easily be dismissed in a car dealership and no one would ever know. Yet, Ryan treats me and my family as if we are the most important people there, from the time we arrive, until we drive away.