Braman MINI of Miami

After my research, I went to this dealer and was told to wait 3 weeks for the Mini with the color and optionals that I was looking for to arrive in stock after a promise from a saleswoman Antonella. She cal wait 3 weeks for the Mini with the color and optionals that I was looking for to arrive in stock after a promise from a saleswoman Antonella. She called me several times to give me the status of the car. We spent a lot of time since test drive to price agreement before the car arrive. I went to the store three times and we agreed on price. When the car was finally released from the port one month later, I went to the dealer minutes after receiving the call from the store that the car was in stock waiting for me. When I arrived in the store, a weird thing happened. Another salesman said that Antonella was off and he would help to close the deal. Since this is not usual, I though that some emergency happened to her, but he confirmed that she was just off that day. I called her and text her without receiving any call or text back. It was so weird since she was very responsive until this moment. Here is why: When I asked to see the car, to make sure that the car was the one that I was looking for as promissed by Antonella, he said that the car was sold few minutes before but he could get the same car and color with way more optionals that I don't want in 2 weeks, and the car would increase the price we agreed only in 6K. I explained that we have agreed on the price and the car and they sold the car, so I was not interested to pay 6K more for the same car and they simply didn't care, they said this is a popular car and they couldn't low the price for this car. I wasted so much time for nothing! Don't buy from this place, they are not reliable. They don't want you as a client, they want to gamble with you. I called the manager and asked why did they call me to come over to close the deal if the car was sold. He said that he didn't know the case because they sell so many cars. They act like they are the owner of the market, but they are arrogant. They really think that you are stupid and would buy anything they want to sell to you. There are several more reliable and transparent Mini dealers in the area. I am back to the starting point after 4 weeks because of this place. Don't believe what they say, even if they promisse and agree on price with you. I am so angry with their lack of respect and professionalism. I though that I was dealing with a top-tier brand dealer, but this is a butch alike sales deptm dealer who doesn't care. More

Q - When is 3 year service warranty not 3 year Service warranty ? A - When it is BMW MINI Warranty : Bought a new NEW MINI Cooper S at full MSRP $39 K in FEB 09 from Miami Bramen Mini. Called in today for warranty ? A - When it is BMW MINI Warranty : Bought a new NEW MINI Cooper S at full MSRP $39 K in FEB 09 from Miami Bramen Mini. Called in today for the third and final service (10,200 milage only) which is included in the price of the car and was told the 3 year Service Warranty period had expired 4 days ago on FEB 2nd and so if I wanted the third year service done I would have to pay for it. I took delivery of the new car on Feb 16th 09 - less than 3 years ago ! The service agent just laughed and said to call MINI USA. Called them and the got the same feedback. It looks like Bramen included my order for a new car in their previous years sales figures and scammed me out of the full 3 year warranty by registering the car early. Shame on Bramen and shame on MINI for miss selling their 3 year warranty. Every one should know that Mini warranty does not start on the day you take delivery of the car but whenever the dealer decides and chances are this will be less than 3 years. No email or any other warning either that the warranty was going to expire prior to the delivery date 3rd anniversary and that the final service would not be provided. How can Mini customers guess that the dealer has registered their car's warranty weeks before delivery ? I grade MINI F for failed service. This is my 4th and now last BMW Mini Cooper S ! More

PURCHASED MY FIRST MINI FROM ALEX A FEW YEARS BACK...LOVE THE MINI AND WENT BACK FOR THE ONE I PURCHASED NOW FROM ERIK VALENTIN (GREAT SALES ADVISOR) AND NOW ALEX IS A MANAGER. BOTH ARE GREAT ASSETS TO BRAMA THE MINI AND WENT BACK FOR THE ONE I PURCHASED NOW FROM ERIK VALENTIN (GREAT SALES ADVISOR) AND NOW ALEX IS A MANAGER. BOTH ARE GREAT ASSETS TO BRAMAN. More

Took my Mini Cooper there because it was stopping without any reason, and panel indicated service required. Initially i was told the most likely the on-board computer would need to be reprogrammed, which wa any reason, and panel indicated service required. Initially i was told the most likely the on-board computer would need to be reprogrammed, which was something simple. Then the issue became the the Harmonic balancer, which would cost $960 to replace ($533 parts + $430 labor), plus the thermostat for another $450. Called at 2 pm and left a message on the rep's voice mail authorizing only the balancer to be replaced. Called back at 4pm to ask when the car would be ready and for my surprise I was told the car was ready already! Talk about an expensive labor!!!! My impression is that they did not replace anything! Got the car, paid the bill (feeling robbed) and the next morning, when I looked for my CD case it was GONE! That is right, Braman Mini had my CD case stolen.... Obviously, their fine print reads "We assume no responsibility for lost or missing items". No surprise there... Don't even think about taking your car to Braman...You will certainly be robbed on the bill, and might have items "missing" from your car.... More