Brandon Ford

did work without asking me I had my oil changed somewhere else, that garage stated that I had something leaking and should be covered under my Ford warranty. Scheduled appointme I had my oil changed somewhere else, that garage stated that I had something leaking and should be covered under my Ford warranty. Scheduled appointment, sat in the waiting room for 4 hours, asked when my car would be done. I assumed the work was being done They said they needed another part and I have to reschedule another day Then I see they did and charged for an oil change. The oil was less than a week old Listening skills?? More

WASTE OF TIME traveled over 60 miles to meet with internet sales. Was pre-approved by by credit union prior to traveling to the dealership. Found vehicle I was int traveled over 60 miles to meet with internet sales. Was pre-approved by by credit union prior to traveling to the dealership. Found vehicle I was interested in. Had a trade in. Left sitting in showroom for over 30 min with no contact from salesman. Got up and left for return trip. Halfway home salesman calls. I did not take call. Was driving. Called when arrived home. Told him I wanted some figures emailed to me. 3 Texts and one phone call later I called a sales manager. Told him of situation. 40 min later sales man returned call. Vehicle was now 2,000 over advertised price and insulted me with a ultra low ball trade in value. POOR CUST SERVICE. Would not recommended this dealership to my work enemy. More

I purchased my 2018 Ford Fusion, and since my purchase i have had engine overheating issues and transmission issues.. all together my family and myself have purchased 12 new Ford products in the past 5 year have had engine overheating issues and transmission issues.. all together my family and myself have purchased 12 new Ford products in the past 5 years, not to mention all my friends i sent up that purchased vehicles. I asked Ford if they would assist me in trading out my fusion for yet another ford vehicle.. They would not offer any assistance. They told me to contact my ford dealer for assistance. I paid 18,900.00 for my fusion in mach, they offered me 12,000.00 trade in. I talked with one of the service managers who told me he would talk to a sales manager to see if they would offer more assistance. After a few days they offered me 1000.00 dollars more. I was offered 16,500 by another ford dealer.. I know Brandon Ford strives to be the number 1 selling dealer in the U.S. Maybe they should strive to make their loyal customers number 1 as well as all customers. They spend millions of dollars on advertising, they should use some of that money to satisfy a loyal Ford customer. If it wasn't for Dan Gentile i would never go back there.. He is and awesome salesman, and always helps our family. More

First let me out start out saying I live on the East Coast Central Florida I found a truck I liked on the Internet worked a deal over the phone was already approved through the dealership with either Fo Coast Central Florida I found a truck I liked on the Internet worked a deal over the phone was already approved through the dealership with either Ford motor credit or PNC and upon going over the numbers they asked me if I was going to be using this for work I told him that I did not know yet because I have a 450 and have not decided whether to use my 150 for work or continue to use my F4 50 upon which he told me he has just entered into the computer to PNC and Ford motor credit that I will be trying for a commercial loan so apparently they weren’t making enough money on the deal because I wasn’t trading anything in and I was getting a real good deal so I believe they were trying to get a bigger kick back and trying to get a commercial loan on me which would’ve Have been almost 10% or more on interest compared to my 4.86 with PNC Bank or 5.9% with Ford motor credit to make a long story short they definitely lost my business ironically I found a better deal at one of their competitors dealerships nearby so I ended up driving the same distance And purchased a truck from Sarasota Ford I believe it was Arjun but I’m not 100% positive but I do know Rick Basso was in charge of the deal that went bad thank you Rick BossO More

I went to see jc today he asked for my information had to go home and get my cosigner info and haven't heard from him go home and get my cosigner info and haven't heard from him More

This place is not good at customer service for simple things like oil changes. An hour to an hour and forty five minutes? When other places can do the same job in 15? And they have a “quick lane”?? Ok se things like oil changes. An hour to an hour and forty five minutes? When other places can do the same job in 15? And they have a “quick lane”?? Ok service manager, do a better job More