Brandon Ford

Excellent service; fantastic price. Recently purchased my first vehicle from Brandon Ford. (It is actually my first truck and first Ford.) I had read positive online reviews of Brandon Recently purchased my first vehicle from Brandon Ford. (It is actually my first truck and first Ford.) I had read positive online reviews of Brandon Ford, so my initial inquiries, questions, requests went to them, along with several other dealers. Tommy Shelly was the representative who contacted me from Brandon Ford and who I dealt with throughout the process. Tommy was always responsive, knowledgeable, honest and forthcoming; he was never pushy, shady or manipulative. I use those last descriptors because I did encounter that type of behavior at a few other dealers; so know this, that kind of thing still does go on. On the other hand, Tommy responded to what had to be my seemingly endless emails and was always very friendly and jovial while being knowledgeable. Barry Moss in Finance was very easy to deal with as well. He was friendly, professional, knowledgeable and efficient. My take after this process is that, Brandon Ford has (without a doubt) the largest selection of available vehicles from which to chose, the lowest possible price without games or tricks, and fantastic salespeople. More

Ilaisa was very patient with us looking at different models on multiple lots. We never felt pressured or rushed. I will definitely refer him to friends and family. He provided a great truck buying exp models on multiple lots. We never felt pressured or rushed. I will definitely refer him to friends and family. He provided a great truck buying experience!!! More

Great group to deal with We came down from Georgia to purchase a car that was advertised - priced below any other dealers. They had it detailed and got everything ready for us We came down from Georgia to purchase a car that was advertised - priced below any other dealers. They had it detailed and got everything ready for us quickly! Loved working with Tommy Shelly! I would recommend this dealership to anyone. More

My salesman was great isaiah merritt.Managers do nothing to make a deal on prices or trades.I really truly upset they just let you walk. to make a deal on prices or trades.I really truly upset they just let you walk. More

This was only my 2nd oil change but both times Tyler took care of me. He is a kind, polite employee who has always been so polite. I asked for him today because you dont deal with many people like him anymor care of me. He is a kind, polite employee who has always been so polite. I asked for him today because you dont deal with many people like him anymore. He truly cares that he gets the job done right. Thank you Tyler! More

This dealership is not trustworthy. I drove from Brevard County, it took me 2:30 hours, only because the advertised best price and having been assured by the sales associate that the pri I drove from Brevard County, it took me 2:30 hours, only because the advertised best price and having been assured by the sales associate that the price would not change, he even told me over the phone what I would be walking out with. After 4 hours of waiting and doing paperwork that did should have taken 30 minutes to do, I ended up with a finance option of 8.83% while I had a FICO 2 Credit score of 807 and FICO 8 of 805. My experience with them is that I feel disgusted by this dealership. I found this dealership while going through a credit application on Capital One website for Auto Loans. They had the best advertised price, I called to confirm and specifically ask if the price would change, and even if I qualify for the price posted, I WAS TOLD YES! I had been dealing with a few dealers and they had been giving me quotes for similar vehicles but they always had a standard rate of 7.99% for 72 months. SO I did specifically ask about the rate and like the other dealers I WAS told worst case is 7.99% and that that was a standard quote without a credit check. I was told "but depending on your credit score it can be much better". I was happy as anyone can ever be and walked the next day, BTW it was today 11/8/2019. After going through the few vehicles I had selected I finally decided on the right one and we started doing paperwork, it took quiet some time but I did not mind, the paper work should have not taken more than 30 minutes but it was more than two hours. Next was the finance office! Walked into the finance office and was presented with a additional warranty sheet, the finance officer started talking and would not mention the finance rate of 8.83%, or more for other payment time frames. I stopped him and asked him "wait a minute, I think I was told that the rate was at worst case 7.99%," he replied who told you that? I said the Sales Associate, finance officer said he is not supposed to do that. Well then why are you asking a rate higher than worst case scenario, I asked if he could do better and returned Mmmmmmmmmm NO! So here we go, do you get the loan and refinance later? Well do you trust the finance officers word when he says there is no early payment penalty? Me and my father walked out and drove 100 miles home while having a check 9000$ down payment and excellent credit to purchase the vehicle. More

Very poor customer service I had an appointment to check out the auto seat function that moves the drivers seat back when you shut the car off. I also wanted them to check the I had an appointment to check out the auto seat function that moves the drivers seat back when you shut the car off. I also wanted them to check the auto start stop when you pull up to a red light or stop sign. I told the rep I just had to change the battery. Without even looking at the car I was told it would be at least FOUR hours before they could determine what was wrong. Not, I’m sorry we are a little overwhelmed today, I apologize about the wait. I had taken the afternoon off from work, made the appointment and this guy is telling me at least 4 hours without even looking at the car! So I left. 15 minutes of me playing with the settings function and it’s fixed! It would have taken them 3 minutes! Bottom line I will look for a new service center......no follow up just wait the four hours or leave, I left More

Amazing service Alex Morphew sold my husband and I a beautiful CPO Mustang. He was fun and honest. We actually enjoying the car buying experience. Mike Culmo GoT is a Alex Morphew sold my husband and I a beautiful CPO Mustang. He was fun and honest. We actually enjoying the car buying experience. Mike Culmo GoT is a stellar rate, wait for him. He’s the best. Thank you both for your help! More

Bumper to bumper warranty not honored. Brand new Ford Expedition door panel leather and color coming off. Ford denied calm to fix. Cars only 18 months old. I’m scared to keep this car if th Brand new Ford Expedition door panel leather and color coming off. Ford denied calm to fix. Cars only 18 months old. I’m scared to keep this car if they denied something so inexpensive to fix imagine if I had a real issue what would happen. Car cost 70,000. Will never buy another ford. Don’t trust anything they say. More

Top notch selection of vehicles and even better service Really enjoyed purchasing a new truck from Ilaisa Taloa, and the rest of the crew at Brandon Ford!! Fast friendly service, great prices . We came Really enjoyed purchasing a new truck from Ilaisa Taloa, and the rest of the crew at Brandon Ford!! Fast friendly service, great prices . We came from Sarasota for the savings. The selection was second to none and great aftermarket products to choose from to customize the truck. Shannon in finance did an excellent job, very professional and caring. More