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Brandon Ford
Tampa, FL
1,483 Reviews
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1,483 Reviews of Brandon Ford
November 07, 2018
They do NOT keep there word on DEALS even if its APPROVED!!! I have been working on a deal with Brandon Ford since late August of this year (2018) I had a deal "APPROVED" with my trade in value at $39K (2018 Toy I have been working on a deal with Brandon Ford since late August of this year (2018) I had a deal "APPROVED" with my trade in value at $39K (2018 Toyota Tundra) which was apprised by the sales associate & the MANAGER on duty that day! I did not agree with the rates / monthly payments so I decided to wait on a used one to lower the price & bring the payments down. Yesterday I found the used truck that I wanted. I contacted the finance dept. which got on it right away. Even putting a SOLD sign on the truck I wanted... They asked to see my trade again the 2018 Toyota Tundra of course I said ok. The usual inspection was done again by another sales associate / manager this time they told me my trade was worth $31K a difference of $8k of course I said absolutely not NO WAY. I kept my cool waited to speak to the manger.. When I finally spoke to him he said "had you taken the 1st truck I would of had to eat $8k but not today"... I said to him... Mind you we had an "APPROVED DEAL ON THE TABLE" Keeping my cool I shook his hand & thanked him for wasting my time.. Unless they honor there deal they have LOST me as a customer for life!!! This is sad to especially from a dealership who's suppose to be #1 in sales / customer service... NOT YESTERDAY don't waste your time... They do not honor there deals even when its ALL APPROVED!!!!!!! I`m extremely upset & frustrated with the way they do business More
by Carlos
Employees Worked With
Otis Colbert, Robert Bauman, Kris Meyer, Jason Lyons
October 29, 2018
Best customer service and very helpful! Toni and Tommy went above and beyond in helping to make my car shopping experience go at ease! From the moment I sat down in Toni's office she made su Toni and Tommy went above and beyond in helping to make my car shopping experience go at ease! From the moment I sat down in Toni's office she made sure to explain everything in thorough detail and answered all my questions. Tommy asked me specific questions of what I was looking for and he made sure that I was completely satisfied when selecting my new car. If it was not for Toni and Tommy I would not be riding in my brand new Ford Fusion today. The customer service from both employees was 5 star worthy and I would highly recommend them to all my friends and family! More
by bbrathwaite16
Employees Worked With
Tommy Shelly, Toni Zamorano
October 21, 2018
Smooth and professional experience My daughter was looking to buy her first car. She looks very young and was treated poorly by a dealership in Lakeland. We had visited Russ 3 months My daughter was looking to buy her first car. She looks very young and was treated poorly by a dealership in Lakeland. We had visited Russ 3 months earlier when she first started exploring her options. He remembered her and the cars she was interested in previously. When she narrowed down her model choice, Russ guided her to the perfect one. He put her at ease and helped her overcome her fear of making the wrong choice with her first big investment. Three generations were there when she finally decided to make the purchase a few days later. It was surely an odd experience with all of us at the table, but he related to all of us while focusing on her as his customer. Russ has a fun loving personality with the knowledge needed to introduce you to a variety of cars. My husband and I are going to be looking for replacements at some point. We know exactly who will contact: Russ at Brandon Ford! More
by Florida Mama
Employees Worked With
Russ Anderson
October 13, 2018
Best dealership and salesman to deal with! Brandon Ford has been my family’s dealership for years now. We’ve bought 5 vehicles from this dealership. Most dealership are a pain in the rear to de Brandon Ford has been my family’s dealership for years now. We’ve bought 5 vehicles from this dealership. Most dealership are a pain in the rear to deal with, but Brandon Ford they treat you like family, they understand what you’re looking for and they will meet every need to get you into the vehicle you want. Ilaisa Taloa was very good to me when I bought my brand new Escape. He helped me out trying to find one that I could afford with every option that I wanted. He didn’t care about making money off of me, he treated me like family, he spent so much time with me to make sure I found the perfect vehicle, and that’s why Brandon Ford is by far the best dealership around the Tampa area and perhaps the whole state! Great people, great selection, and outstanding service. More
by JP PHILLIPPI
Employees Worked With
Otis Colbert, Robert Lopez, Zoran Krekic, Tim Houlis, Ilaisa Taloa
September 20, 2018
Routine Service Maintenance I have dealt with Tyler King several times now for service work . He has always been friendly and polite over the last 2 years . Thank You Tyler ,keep I have dealt with Tyler King several times now for service work . He has always been friendly and polite over the last 2 years . Thank You Tyler ,keep up the good work !!! More
by Deeber
Employees Worked With
Tyler King
September 10, 2018
Great Car Buying Experience My husband's worse nightmare is buying a car, However we had the pleasure of buying a 2018 Ford Explorer from Brandon Ford on September 8 and it was My husband's worse nightmare is buying a car, However we had the pleasure of buying a 2018 Ford Explorer from Brandon Ford on September 8 and it was a pleasure. My husband went on line and this dealership had the type of car we were looking for. We had read to call a dealership before we travel there to ensure they actually have the car. Bob spoke with Russ Anderson, our salesperson, and he assured us the cars were actually there. After driving 2 1/2 hours we arrived at a huge lot of spotless cars. Russ Anderson was knowledgeable, helpful and personable in showing us the vehicles we were interested in. Their online prices and descriptions were real. He patiently explained all of the features including the Ford SYNC which was very helpful. We then went inside to see if we could make the deal with our trade in vehicle. The showroom and was clean and even the bathroom was nice.There was coffee, water and snacks available. After minimal discussion we struck the right deal, receiving a fair price for our tradin. The financial person was also great. She was efficient and friendly. In fact, I noticed that the employees working there, including the front desk area, actually seemed to be having a good day! It was just a nice atmosphere. I will return to this dealership in the future when I'm ready for my next car Highly recommend! Bob and Marylou Belote More
by bobandlou
Employees Worked With
Russ Anderson, Shannon Oswald
August 31, 2018
Worst buying experience ever. I have purchased car's from dealerships for 37 years and this is by far the worst buying experience ever. The sales staff lies repeatedly promising yo I have purchased car's from dealerships for 37 years and this is by far the worst buying experience ever. The sales staff lies repeatedly promising you one thing delivering on nothing. I purchased a new F-150 had it delivered out of state and the truck was never cleaned up inside or out. The first time I have got a new truck, promised by Tommy Shelly it would be serviced washed and waxed but received it as dirty as was left on the lot. Buyer be ware Tommy Shelly and Ricardo Liburd will lie I have proven them both wrong by emails. It seems they don" know what the word truth means. Also left calls to many times to count and they never return your call. This dealership is extremely rude and unhelpful. Also they will never let you talk to the General Manager concerning a problem. Sincerely Never Again. More
by JEBB6263
Employees Worked With
Ricardo Liburd, Tommy Shelly
August 03, 2018
4 year old new tires??? Worst! I will never buy from them again or get my car serviced there. Be careful, they put 4 year old tires on your car which in their owners manu Worst! I will never buy from them again or get my car serviced there. Be careful, they put 4 year old tires on your car which in their owners manual says to replace every 6 years regardless of tread. Got my oil changed always tell me my tires are great, yet I get a low tire pressure sign about 5 days after getting my oil changed and go to get it patched and find out my tires are shredded bc of my alignment which they did not advise. How long was it off?? I always got it serviced by them. It was very dangerous to be driving on the tires. They didn’t make the situation right which really irks me. They lost a ford buyer. I will never buy from them again and will always tell this story to everyone I know. My time is valuable and bc they put 4 year old tires and I called them out, I had to waste another few hours of my day to go get the new tires I was promised, which cost me valuable time in my day. All I asked was for them to refund the tire for all my troubles, time, and their mistakes to make the situation right and they wouldn’t do that. The customer relations person Niki Breadwell was not professional and got rude with me...when you’re in situations with irritated customers, you don’t argue back with them, you let them vent and remain calm, she did the opposite. It’s horrible!! More
by Btopor1987
Employees Worked With
Joe service manager, Tom (director), Niki (customer relations)
July 06, 2018
Made it right We had some issues. Had to come back a second time, but they tried to make it right and my husband is happy with his purchase. Would have been a 5 sta We had some issues. Had to come back a second time, but they tried to make it right and my husband is happy with his purchase. Would have been a 5 star if the deal had been done last night. More
by KristenFletcher
Employees Worked With
Sam El Alami
June 29, 2018
Service Took my car in to get an oil change. Wait time long but Tyler was great. He was friendly and got my car back to me as quickly as he could. Took my car in to get an oil change. Wait time long but Tyler was great. He was friendly and got my car back to me as quickly as he could. More
by shley123
Employees Worked With
Tyler King
