Brandon Ford

Great car, professional sales, outstanding experience We made an appointment to see a used Expedition with Tommy Shelly. The vehicle sold while we were on our way in so Tommy showed us some alternatives We made an appointment to see a used Expedition with Tommy Shelly. The vehicle sold while we were on our way in so Tommy showed us some alternatives on the lot. Brandon Ford had more choices in their inventory than any other dealer we had visited. We found another Expedition with better colors, options, and lower miles at a super competitive price. Tommy did a great job of guiding us through the process. No pressure, haggling, a great deal and great service throughout the process. I would go back to work with Tommy and the team for my next vehicle! More

Customer Service I bought my ford almost 3 years ago and the experience and transaction was very smooth and pleasant.My car was experiencing some technical issues and I bought my ford almost 3 years ago and the experience and transaction was very smooth and pleasant.My car was experiencing some technical issues and Robert Lopez took great care of my vehicle it was fixed in no time and he always called me to keep me in the loop and updated in regards to my vehicle.Very professional at all times.Happy to have my vehicle back and my warranty took care of everything.The girls im the office (service dept) we're also super nice and professional. Overall I'm satisfied with Fords Service dept More

Great customer service Tyler is always attentive when we arrive for an oil change. He has great customer service skills. We always appreciate the timely service provided. We Tyler is always attentive when we arrive for an oil change. He has great customer service skills. We always appreciate the timely service provided. We don't mind waiting in the great waiting area provided. It is well maintained and clean. I always enjoy and bag of popcorn and a hot chocolate while I wait. Will return for my oil changes. More

Went above and beyond our expectations. Robert went above and beyond to help us find the perfect car for us. He never got frustrated when I kept asking to see what else he had on the lot. He Robert went above and beyond to help us find the perfect car for us. He never got frustrated when I kept asking to see what else he had on the lot. He helped us to get a great price for our trade in. We are a military family and found his military past refreshing. He has amazing integrity and it shows in his enthusiasm for what he does. We will definitely use him again, if we need another vehicle. JC made sure that we were well taken care of and we appreciate his attention to detail. He made sure that we got the best deal possible. Zoran also made sure that our need were being met to the fullest. He also checked to see that our deal was the best that we could get. Barry handled our financing and was fantastic. Even when he was having computer troubles, he kept us entertained. It was as painless as spending money can be. More

I had a great experence We had a great time purchasing our new edge. No pressure`s not a long time waiting for both the car and the paper work. We had a great time purchasing our new edge. No pressure`s not a long time waiting for both the car and the paper work. More

Worst Customer Service EVER! Tried to pick my 2016 Ford Explorer up at the Collision Center today, the vehicle repair was horrible, they had no staff to address the issue and to a Tried to pick my 2016 Ford Explorer up at the Collision Center today, the vehicle repair was horrible, they had no staff to address the issue and to add insult to injury the girl at the front desk was condescending.and even argumentative. If you cannot staff a collision center on Saturday do not open it! So they want you to pay them and sign a release and address your concerns later. One person working and her every word was I don't know, call Monday, I cannot help you all while smirking like I am cattle she is trying to move along! I left with my blood boiling, this person she be working a stock room not working with the public. ABSOLUTELY no customer service skills whatsoever! It is bad enough you have a center open with no staff but to add insult to injury you staff it with someone who could care less about her job or your customers! FYI the car was in for a minor repair that we were told would take a week, the car was there 2 weeks and looks worse than when it arrived! We were forced to sign a sheet stating that Ford would not be responsible for any damage to our vehicle including but not limited to fire and theft. We were told our car would be kept in a fenced secured area, it was in an area with no fence and unlocked! Thank you to the sales team that agreed to go over and lock our vehicle until we can address the issue on Monday. So much for your state of the art Collision center that could not even manage a simple repair or any type of customer service. There were other issues along the way but too much to even address. Ron Hammond poor job at your dealership, I guess we will have a chat on Monday because I refused to accept the vehicle, pretty sure you could care less that it is costing me time and money and additional rental car fees because based on your employee today we are all just cash cows! More

Horrible I am not sure this Ford Dealer sells vehicles. I called on a Sunday inquiring about a new 2018 F150 Lariat. I had already picked the truck, had a cl I am not sure this Ford Dealer sells vehicles. I called on a Sunday inquiring about a new 2018 F150 Lariat. I had already picked the truck, had a clean trade and this was a cash deal. I got an email that someone named Tee would call me Monday morning. Never called. Emailed and said he would be calling in an hour, never called. Once more time, no call. I gave up and went to another dealer. They did not have what I wanted, so I decided to try one more time. I called and spoke to Jason and he was fine at first. I sent my vin and pics of my truck to him and he gave me a number for my trade. He said he would call back with a firm price on the truck. Never did. Finally, I called the sales manager, Jason called back, said he was still working on it, and that was the last I heard from him. He will not reply to texts. I called the owner as if I owned this dealership I would want to know a salesman is completely blowing off a customer with cash in hand, a clean trade and ready to buy. He was not in, but I left a message for his assistant to call me. Going to report them to Ford. Never seen a dealer that did not want to sell cars or trucks, bizarre at best and very unprofessional at worst. UPDATE- After I wrote this review, I called to give them one more chance. The manager told me they had tried to call me (lie, I checked my phone) then said he had called my business phone (which they do not have and I checked, lie #2). Said someone would call me in the morning. Well, they read this review and the manager called me back THREATENING ME! Said I had left a bad review, started yelling at me, told me he was going to cancel the deal and when I tried to talk, he started yelling "You listen to me....." I hung up before he could finish. These people are crazy!! I will be making a report to Ford and the BBB. I have been a loyal Ford owner for 30 years and have NEVER been treated like this.MORE UPDATE-The dealers response is a flat LIE. When I last spoke to Brooksye, he said Tee would be calling me this morning. After they saw my review, Brooksye called me and started threatening me. I hung up on him while he was yelling at my. I guess this is what means treating me with respect and courtesy. I NEVER tried to leverage anything with my review. Lies, lies, lies. More

One star because I at least love my car I was lured in by a good deal I saw online, thought after getting the right co signer I’d be at the right payment based on the sticker price, I did no I was lured in by a good deal I saw online, thought after getting the right co signer I’d be at the right payment based on the sticker price, I did not notice till after I went with a friend who obviously did not get taken advantage of when buying a car, that I was charged additional fees that we were lead to believe we’re going to be “thrown in” finance departments exact words. Now I am stuck paying for an additional $3800 extra items! I am very unhappy & disappointed & once I contacted them to discuss, it only got worse. If I could go back I would not have purchased a car through this company & recommend anyone in my difficult position to not deal with them as they saw a woman in a bad situation and took complete advantage. More

Superb Buying Experience! We purchased our new 2017 Explorer Limited on 12/30/2017 during Brandon Ford's Year-End Sales Event. We had never seen a dealership so busy! After We purchased our new 2017 Explorer Limited on 12/30/2017 during Brandon Ford's Year-End Sales Event. We had never seen a dealership so busy! After test driving 3 Explorers (2 pre-owned & 1 new), we made a decision to purchase new. Charles was very patient with our long, decision-making process and was able to answer all our questions. The finance stage of our purchase was just as enjoyable and Matt explained all of our options in great detail. Since our purchase day, we have been enjoying our new 2017 Explorer Limited and looking forward to many future trips. Thank you, Brandon Ford! We will be back!!!! Patti & Mike More

Horrible experience Over the years I have purchased over 9 vehicles from Brandon Ford and referred numerous relatives & friends.  I was a Loyal Customer. The most recent Over the years I have purchased over 9 vehicles from Brandon Ford and referred numerous relatives & friends.  I was a Loyal Customer. The most recent purchase was December 29, 2016. At which time, I traded my 2014 Ford Mustang with 12k miles and purchased a 2016 Ford Edge VIN # ending in GBC40249. Because of the airbag recall they gave me a low trade allowance.  After taking the EDGE back on several occasions, it was labeled a Mis-Built which resulted in a Buy Back. Because of the low trade value on the Mustang I had to pay est. $5,000 out of my pocket. I had no control over the Air Bag recall or the Mis- Built Edge, but some how I was the only one experiencing a Loss and inconvenience. This was a lengthy, frustrating process.  The dealership was clueless to the process & absolutely no help. I had to call them on a regular basis to see what was next. I decided to accept the situation and move on until today. The (wrench light) in my 2016 Ford Fusion came on & the vehicle is hesitating to go.   When we called the service dept. at Brandon Ford we were told they could not guaranty me an appointment or know when they can look at it. I feel this is because of the situation with the Edge they are not willing to help me. This is poor representation of Ford. I would NOT recommend anyone to Brandon Ford. I would NOT even buy another FORD. Terrible customer service. They do not care about is their bottom line.... More