Brandon Ford

3 1/2 hours for a tire change with appointment Made an appointment to have all 4 tires changed. Called beforehand to make certain they had the tires in stock. Arrived 15 minutes before the schedule Made an appointment to have all 4 tires changed. Called beforehand to make certain they had the tires in stock. Arrived 15 minutes before the scheduled time of 1:30pm, Finally completed and on may way at 4;45pm. Too Long! This should take a maximum of 1 1/2 hours. I won't be back... More

Overall good experience. Purchased a Certified Pre-Owned Taurus SHO from Brandon Ford. Process was easy and deal was fair. Ran into a couple of problems after the sale, but Purchased a Certified Pre-Owned Taurus SHO from Brandon Ford. Process was easy and deal was fair. Ran into a couple of problems after the sale, but Sr. Management stepped up and resolved the problem. I will call them first for my next Ford. More

Feel good about my vehicle purchase Purchased a Ford Escape from this dealer. Thought they treated me fair enough on my trade. My salesman, Jacob Williams was courteous and trea Purchased a Ford Escape from this dealer. Thought they treated me fair enough on my trade. My salesman, Jacob Williams was courteous and treated me well and we were able to put together a good deal for me and for them. Most impressive was their follow-up after the sale. Tommy Shelly and their team handled the details of my out of state registration so that I could get my car properly registered as soon as possible. Thank you! More

Brandon Ford is Tops Thanks for showing us the cars. Bob, you really made buying this car a pleasure. First time buying a car that wasn't a pain. Thanks for showing us the cars. Bob, you really made buying this car a pleasure. First time buying a car that wasn't a pain. More

Car Issue not resolve I dropped my car off to get a diagnostic on why my car cut off after fueling gas. After one week, I am back to square one cause the mechanic could not I dropped my car off to get a diagnostic on why my car cut off after fueling gas. After one week, I am back to square one cause the mechanic could not determine the issue. I was told by my service advisor to check with person who done prior repairs to my car for assistance. How does that resolve my car issue when I took it to a certified Ford center to diagnose my issue. I rather drive 50 miles to another dealership before I come back to brandon Ford. More

Worst sales department ever Salesman are too busy to help you. These people definitely don't need your business and they let you know it. Waste of time to try and talk to a man Salesman are too busy to help you. These people definitely don't need your business and they let you know it. Waste of time to try and talk to a manager because they are the same way. People need to start holding businesses accountable for the way they treat their customers. More

Great Experience. Tommy Shelly was fantastic. Had nearly every answer for our questions, and was very pleasant to work with. Al Costanza was equally good and there wa Tommy Shelly was fantastic. Had nearly every answer for our questions, and was very pleasant to work with. Al Costanza was equally good and there was no pressure from him as he led us through the financial side of the experience. Thanks, guys! More

Fantastic Experience I had the best experience working with JC to find my new Explorer. JC was patient and experienced and worked really hard to find the exact car I want I had the best experience working with JC to find my new Explorer. JC was patient and experienced and worked really hard to find the exact car I wanted. JC was so fun to work with and my family will be sure to go to him again! More

Just awful Went in to look at a new truck and ended finding a used one we liked. We went a found a sales person to talk to, we asked them what the value of the t Went in to look at a new truck and ended finding a used one we liked. We went a found a sales person to talk to, we asked them what the value of the truck was....and they didn't know. xxxx, they didn't even attempt to find the value. I needed to know so I could tell my bank. We then talked to a "sale manager" that was out on the lot and explained what we needed...he stated if the sales person didn't know then we wouldn't be able to get the info. I told him if we didn't get it, we wouldn't be able to buy the truck and would have to look else where....he said sorry and have a good day. It really sucks they couldn't tale the time to find the info we needed, they would have sold another truck for the dealership. Just lazy I guess, maybe they really didn't need the sale that bad. More

What a Joke!! Scheduled an oil change and requested my truck be inspected for some issues it's been having that are covered under warranty. I confirmed my appointm Scheduled an oil change and requested my truck be inspected for some issues it's been having that are covered under warranty. I confirmed my appointment the day prior for both the oil change and the inspection. When I arrived, it was apparent that this was no organized operation. Cars were going in all directions, there was no clear indication of where to park or lineup and I had at least two service guys outside ignore my request for help. When I finally met Scott, my appointed service guy, I knew I made a mistake bringing my truck here. He was incredibly rude and short. He proceeds to tell me that they could only do the oil change (the only thing they would be able to make any money off of me) and that I would have to talk to a different department to get my truck looked at and they were at least two days behind. I asked him why they didn't tell me that when I confirmed my appoint the day prior and he shrugged his shoulders and it was apparent it wasn't his problem. I then took my truck out of line and went to find a manager. I stopped at the parts counter to point me in the right direction and they actually were extremely helpful. I was pointed in the direction of the service manager Joe and waited for almost 10 minutes to no avail and left. It sucks that it cost me an hour of my morning but at least I was saved from having to do business with them. Do yourself a favor and take your vehicle somewhere else. More