Brandon Ford

Arrived at 9:35 for a ten o’clock appt for an oil change. Told by Tyler King that it would be 2-3 hours because they had only 3 technicians. At 12:33 I checked on the status of my oil change because my truck Told by Tyler King that it would be 2-3 hours because they had only 3 technicians. At 12:33 I checked on the status of my oil change because my truck is still fourth in line and hasn’t move in a long time. He asked who was my advisor, I said “you”, because he was, I guess he didn’t know it. At this time while I was inquiring, there was 4 or 5 employees either sitting in chairs or standing around the counter area. I guess they had nothing to do but stand around and BS. Tyler said he would move me ahead and it would be done in about one hour. What would have happened if I had not gone to check on the status of my truck? Why was my vehicle 4th in line and not moving after more than 2.5 hours? I’ve been coming here from West St Pete since 2018 only because of the respect and connection I’ve established with Jim Gordon who I purchased both of my Trucks from. I’ll most likely look for a Ford dealership in Pinellas County, it should be very easy to improve on the current service being offered at Brandon Ford. This is NOT the first time this type of thing has happened, it’s just the first time I’ve said anything about it. I was not solicited via email to complete a survey like other times in the past, hmm, I wonder why? More

Well, I just purchase a used 2011 Ford F150 and called Brandon Ford to get some work done, including a recall, and was told they don't work on older trucks and referred me to Gator Ford. I did not know Fo Brandon Ford to get some work done, including a recall, and was told they don't work on older trucks and referred me to Gator Ford. I did not know Ford dealers had an age limit on the vehicles they serviced. So if you have an older vehicle don't bother calling Brandon Ford for work because they obviously don't need your business. Thank you Gator Ford that you still work on older vehicles. More

Dealership has no loyalty bought 2 trucks from this dealership and was ready to buy another truck to find out they were changing over sticker price not very nice just because inventory was low I’ll nev dealership and was ready to buy another truck to find out they were changing over sticker price not very nice just because inventory was low I’ll never will buy anything from them again Also going to write a review letting customers know what you are doing to your customers More

Bought a 2022 Expedition today for my wife with the help of this incredible man! I have bought many trucks over the years through Brooksye. He’s one of the only reasons I keep coming back to Brandon Ford. T of this incredible man! I have bought many trucks over the years through Brooksye. He’s one of the only reasons I keep coming back to Brandon Ford. Thank you for always taking care of me, brother!! I truly appreciate it! More

Purchased my Bronco Sport last month with Malcom’s help and I couldn’t be happier! He went above and beyond, was helpful and helped me drive off the lot with my dream car. Only positive things to say about and I couldn’t be happier! He went above and beyond, was helpful and helped me drive off the lot with my dream car. Only positive things to say about Brandon Ford and Malcom! More

I see they describe themselves as a "full service" dealership. I beg to differ. Apparently that is only true if you drive a Ford vehicle that is a 2012 or newer. I was calling around today to have the dealership. I beg to differ. Apparently that is only true if you drive a Ford vehicle that is a 2012 or newer. I was calling around today to have the engine serviced in my 2010 Ford F250. Naturally, one of the first places I called was the Ford dealership, in this case Brandon Ford. I was initially directed to voicemail, so I left a message describing the vehicle and left a number for them to call back. Several hours later I had not received a call back, so I called them again. This time the representative informed me that it was now their policy not to service Ford vehicles over ten years old. Wow. Was not expecting that. I expressed my surprise to the representative and asked if I could see that in writing. After another five minutes on hold she came back and informed that they do not provide that policy in writing. So I am now taking in upon myself to inform the rest of you of their policy, just in case that might make a difference in the brand of vehicle you purchase or where you take it to have it serviced. More

The sales staff at Brand Ford are a shining example of why car dealers have a bad reputation, they are complete xxxxxxxx. Not only are they charging over MSRP for a "market adjustment," they still tack on why car dealers have a bad reputation, they are complete xxxxxxxx. Not only are they charging over MSRP for a "market adjustment," they still tack on almost two grand in fees, and offer well under value on trades. Their excuse is that the market isn't there for the massive SUV I was trading in...Apparently, it's there for the brand new one since it's the exact same make and model that I currently drive, and it's there for the used ones on their lot. They conveniently place their "market adjustment" stickers away from the window sticker for the car's true value. Thankfully there are countless other Ford dealers in the area that aren't in the business of taking advantage of customers while they can, and I was able to find the car I was looking for elsewhere. I had an order for a vehicle with them and they were shocked that I would cancel an order after they tried to screw me out of $5k for absolutely no reason on a vehicle they had on their lot. When I canceled my pre-order per their own "retail order buyers order" form order policy, they tried to add extra steps in order to make the process involve more of my time asking for useless information they already had. When I pushed back and argued with them about it, all of a sudden they didn't need it anymore and actually did what the form says needed to be done. My favorite part about the "market adjustment" is that they are claiming it's to keep the lights on and pay their employees. Yea, sure it is. If they're going to sit there and take $5k from you for absolutely no return at all, what else are they screwing you over on? Can't wait to get hounded with advertisements when the market has shifted to more supply vs demand. Enjoy screwing over your customers while it lasts. More

First truck with Matt 2007 Ford Ranger. 2014 Ford Focus in 2015. 2014 Ford Forcus in 2022 for daughter. All good transactions. 2014 Ford Focus in 2015. 2014 Ford Forcus in 2022 for daughter. All good transactions. More

I was refused service on my 2007 F150 with 104,000 miles on it because it was "too old" and had "too many miles" on it. When I reminded the service associate that I had bought three vehicles (including the on it because it was "too old" and had "too many miles" on it. When I reminded the service associate that I had bought three vehicles (including the truck in question) from them, I was informed that it was company policy. Because of this, I have just approved $4716.00 worth of work at Christian Brothers Automotive in Apollo Beach. They appreciated my business. I doubt if I will be gracing Brandon Ford with my prescience in the future. More

Market Value mark ups are one of the most unethical business practices. It’s not the way you conduct business. Very disappointed in the lack of integrity from Brooksye Hall who represents Brandon Ford. business practices. It’s not the way you conduct business. Very disappointed in the lack of integrity from Brooksye Hall who represents Brandon Ford. More