Brandon Hyundai - Service Center

My car was the first one taken back at 7:30 am for a dead battery. I told the service man that I needed to go to work that day and he said my car also was due for an oil change and tire rotation, and that it battery. I told the service man that I needed to go to work that day and he said my car also was due for an oil change and tire rotation, and that it would take about 90 minutes to complete everything. I told him that was fine. I waited in the customer lounge and right around 9:00, he showed me a piece of paper saying my car needed to run for an hour and then have their test repeated. I said that was ok so I continued to wait. Other customers were offered newspapers and rides to their homes or places of work. My agent never mentioned that there was a shuttle available. I asked him at 11:00-ish if there was an update for my car and he said that the battery needed to be changed. Well, no kidding!!! I said that when I arrived! I told him to go ahead and replace the battery and immediately called to be picked up by my spouse. I left around 11:30 am and did not hear a status from the service agent until I called close to 2:00 pm and asked for an update. The guy who answered the phone (not my agent) checked and said that my car was ready. My service agent did not communicate effectively or give me the option of taking a shuttle to work. More

I had a really good visit. Very efficient and productive. I will return for my next oil change. Very efficient and productive. I will return for my next oil change. More

Great all-around experience. Work commenced right on schedule and vehicle service was completed earlier than expected. Work commenced right on schedule and vehicle service was completed earlier than expected. More

Very clean and comfortable waiting while my car was taken, Ed took care of me! taken, Ed took care of me! More

Alexa was fabulous. Communicative, helpful, and understanding. Service was completed in a timely manner and customer service was great. Communicative, helpful, and understanding. Service was completed in a timely manner and customer service was great. More

Very helpful and great customer service. Definitely will be going back for future visits with them. Definitely will be going back for future visits with them. More

Received a notice my car was done from service department!! It wasn't. Told to sit and wait another 35 minutes looking at-my own car-which was sitting there with the keys in it. But hey at least I department!! It wasn't. Told to sit and wait another 35 minutes looking at-my own car-which was sitting there with the keys in it. But hey at least I got that free car wash!!!Oh, wait didn't get that either. Thanks a lot. More

No proper communication about car after the service. It would be better if they provide some sort of recommendations to the car, how car condition is and tips to take care of the car. Instead they just It would be better if they provide some sort of recommendations to the car, how car condition is and tips to take care of the car. Instead they just take the car do servicing and give it back. No one takes initiative to tell the above information. More

Had a pretty bad experience. Arrived early for my appointment and asked for shuttle service. My services told me the time that they leave and told me I could sit while I wait. He Arrived early for my appointment and asked for shuttle service. My services told me the time that they leave and told me I could sit while I wait. He never told me where to wait for them, so I missed it. I ended up waiting the whole time there for 3 hours. Will not be going back. More

Dirk was amazing with helping me out for my oil pan leak! Recommend If you need help Recommend If you need help More