Brandon Hyundai - Service Center

I might have rated this business higher were it not for dealing with construction. Outside restrooms with steps plus uncomfortable chairs scattered through the sales showroom isn’t the most comfortable pla dealing with construction. Outside restrooms with steps plus uncomfortable chairs scattered through the sales showroom isn’t the most comfortable place to wait for three hours. When the car was brought back up front, carpet on drivers side was white from dirt in the construction area. No carpet protection was used so I wind up with carpets that are very dirty. More

There are always many people working there to help you. They are adding new buildings for service and sales throughout 2023. They are adding new buildings for service and sales throughout 2023. More

Chas was my maintenance supervisor. He seemed nice. He recommended a handful of additional maintenance service to be done while I was there for my oil change. Then told me the total wou He seemed nice. He recommended a handful of additional maintenance service to be done while I was there for my oil change. Then told me the total would be $717. I was a bit surprised by the total amount when I came in for an oil change, but asked if there were any way to lower that price if I did want to take care of it all that day. He said he knew he could take an additional $70 off. I suggested that it meant it was 10% off and he agreed. Which would have brought it down to $645. Before agreeing I asked how long it would take to complete that service since that would be important for the plans I have after. He said 2 hours, and I was the first person in line for 7:30am appointment so I agreed to do it all. During that time I texted a request for windshield wiper estimate which came back at $45 + tax which I also agreed to add on bringing my total to still under $700. Somewhere around 9-9:30 I get a text update saying the service will be complete at 10am which is 30 minutes longer than what I was told, but I replied thank you for the update. No problem, except Chas didn’t let me know my car was done until 10:45. He then was going to check me out, and asks if I remembered what price he gave me. I did, but was insure why he didn’t or wasn’t able to figure that out. He comes up with a number over $800 essentially $100 more than the original quote. Although I did add the wipers on it still was more than he originally said and also had no discount applied. He ended up getting it down to the original $717, but that is still more than I agreed to. He then says he cannot go any lower which even if it were true he had already lost my trust in his previous dishonesty and I didn’t have any more time to waste since it had taken almost 1.5 hours longer than he originally told which I had stressed the importance of. I expressed my unhappiness with him. After awkwardly walking me to my car he then asked if I’d be interested in a free car wash voucher which I told him no thanks as I was trying very hard not to escalate the situation. More

Mario was attentive and punctual. He came to my table and explained what the inspection found and reviewed my options with me. He was courteous and made me feel very well taken care o He came to my table and explained what the inspection found and reviewed my options with me. He was courteous and made me feel very well taken care of. More

It took two trips of three hours each to have the replacement infotainment system installed. While I asked for a multi-point inspection, I do not agree with leaving my air conditioning and radio tur replacement infotainment system installed. While I asked for a multi-point inspection, I do not agree with leaving my air conditioning and radio turned up full blast and a strong gas/mechanic odor in the interior. The timeliness and responsiveness of the service advisor were also not good. After the initial visit last week, the service advisor, Juan, said I would receive a phone call within 10 days from the parts department when the part arrived and I needed to schedule an installation appointment. It arrived the next business day. I texted the service advisor the day I received a text message (not a phone call) that the part arrived, but he didn't get back to me after saying he was busy with customers. I tried calling the service department, and it went to a full voicemail. I couldn't leave a message or get someone on the phone. Instead of calling me as I requested, the service advisor proceeded to text me late the following day after I followed up AGAIN to schedule the appointment. My vehicle also was left with the engine on for extended periods of time just wasting gas. I wasn't shown anything about setting up the new infotainment despite a large number of service and salespeople hanging around with nothing to do. More

Everyone I dealt were kind and patient with my questions and concerns. I'll be returning for future services. and concerns. I'll be returning for future services. More

Please speed up the check in process. It really shouldn't take 15-20 minutes. It really shouldn't take 15-20 minutes. More

The agent even gave me his personal number so that I could contact him on the day he wasn't working. When the technicians were having a hard time fixing my car after a break-in they gave me a rental car could contact him on the day he wasn't working. When the technicians were having a hard time fixing my car after a break-in they gave me a rental car to use while they tried to troubleshoot what was going on with my windows. They didn't give up until they got the job done 👍 More

Great company and great customer service representatives. Great location and reasonable price. Very much appreciated. Great location and reasonable price. Very much appreciated. More

Got a two for the driver who took me to and from work. “Joe D” service supervisor never answered his phone or emails. Only communicated via text after me calling dealership threatening to stand in lobby. “Joe D” service supervisor never answered his phone or emails. Only communicated via text after me calling dealership threatening to stand in lobby. I wanted 10 DAYS for any update on internal oil burning that Hyundai knows about! I was denied any type of repair or service test to confirm the issue. Was told via text to contact Hyundai directly. Overall, I’ll never own another Hyundai or anything related to their brand again. I had to drive 25+miles to go to this dealership because the dealership a mile away from my house could not service my vehicle within 4 months! More