Brandon Hyundai - Service Center

Alexa was assigned as my customer service rep. She was transparent and did a great job figuring it out when met with adversity. My car was at the dealership during Hurricane Milton, and came back She was transparent and did a great job figuring it out when met with adversity. My car was at the dealership during Hurricane Milton, and came back to me without a scratch. More

Hyndai Brandon is a fantastic dealership! Everyone has been so kind and friendly! They were very quick to help assist me with my car needs! Everyone has been so kind and friendly! They were very quick to help assist me with my car needs! More

The dealership provides professionalism and great retention by following up with their customers. Now that it’s renovated we have a lobby to set down in and sometimes there are complementary snacks w retention by following up with their customers. Now that it’s renovated we have a lobby to set down in and sometimes there are complementary snacks with drinks (water / coffee) More

Donnie was my advisor and his communication was nonexistent. I was the one having to call and check on my vehicle. My car went in on Saturday and I told him I needed it back by Tuesday by 1pm at th nonexistent. I was the one having to call and check on my vehicle. My car went in on Saturday and I told him I needed it back by Tuesday by 1pm at the latest. My car was not ready by that time and Donnie did not follow up and communicate the delay with me. When I called to find out why it wasn't ready I talked to Dave because Donnie was at lunch and when I asked why I wasn't given an update Dave snapped back at me telling me "I guess Donnie just shouldn't eat!" Worst customer service ever. Mario helped me 2 weeks prior and was wonderful, communicated multiple times during my service. Mario ended up helping fix this issue when I went to the dealership. More

Staff friendly, however my car was returned in worse running condition than I dropped it off in. And chief complaint/issue was “not duplicated”, but I found the same exact issue the next day after picki running condition than I dropped it off in. And chief complaint/issue was “not duplicated”, but I found the same exact issue the next day after picking my car up. And everyday since. More

The dealer was great from when I pulled up to the service drive everybody was great the service on my car was fast Mario my service advisor did a great job the experience was awesome drive everybody was great the service on my car was fast Mario my service advisor did a great job the experience was awesome More

Very good customer service take your time explain what's going on and I'm making it to anyone going on and I'm making it to anyone More

Service is always good here but services and part prices are a little too high are a little too high More

Mario Otero is an excellent service advisor. He and his team are honest and trustworthy. It is a pleasure dealing with Brandon Hyundai. He and his team are honest and trustworthy. It is a pleasure dealing with Brandon Hyundai. More

Good customer service and clean waiting area. Offer water and snacks to customers waiting in Offer water and snacks to customers waiting in More