Brandon Hyundai - Service Center

There is nothing about this service department that warrants a good review. Alledgely rotated my tires, naught. Had to come back. When I was told there would be no wait….waited four hours with no tele warrants a good review. Alledgely rotated my tires, naught. Had to come back. When I was told there would be no wait….waited four hours with no telephone communication. Called four times to speak to person….. never received a live person. Terrible service. More

Abel was awesome, took care of us and the whole visit only took 1 hour! Professional, friendly and great listening skills! only took 1 hour! Professional, friendly and great listening skills! More

The staff was Proffessional. .courteous...prompt. Everything was completed in a timely manner. Great Job .courteous...prompt. Everything was completed in a timely manner. Great Job More

Easy, no stress, no pressure buying experience. Salesman Cage made it all so easy. Finally found a dealership I’ll always go to! Salesman Cage made it all so easy. Finally found a dealership I’ll always go to! More

Appreciate the care and customer service Abel gave me. Car was looked after and I was able to still get to work with shuttles etc. Car was looked after and I was able to still get to work with shuttles etc. More

About 7 months ago I came in because my door handle was broken. I was told they would only check the door handle if I paid a $150 "engine diagnostic." I asked why I needed to pay for another engine diagnos broken. I was told they would only check the door handle if I paid a $150 "engine diagnostic." I asked why I needed to pay for another engine diagnostic when I was already paying and getting one for a problem with my spark plugs, no one could explain except to say that's how it was. I declined and got the handle fixed somewhere else. The handle has broken again and I took it to Courtesy Hyundai and found out that the handle was covered under an extended warranty from Hyundai itself. But because I had had the car fix somewhere else after my bad experience with Brandon I was no longer covered. I called Brandon and spoke with the service manager, who was extremely rude and condescending. He accused Courtesy of lying and said that if they really wanted to help me they could have still fixed the handle for free. I pointed out so could Brandon then if that was true and he ended the call abruptly. I then spoke with the GM, who has been much nicer, who said the engine diagnostic I was told I needed to pay for my door handle was "poor wording" and it was just an overall diagnostic. He said all dealerships did this, but I have had my car serviced at both Courtesy and Clearwater Hyundai and have never been charged a diagnostic up front like this. Courtesy hasn't charged me anything for my door handle as they haven't fixed it. He then said there's nothing he could do as I went to a non-Hyundai mechanic. He did say he would give me $50 off whatever quote Courtesy gave me. I'm just upset I'm paying twice for something that I should have never had to pay for at all, this is going to come out to a little over $600 for something that should have been covered. Adding to that the condescending and rude service I received from the Brandon Hyundai service department, especially the manager, has made me not feel comfortable returning to Brandon. More

Harry was the best so good to me and the family I was sacred at fist but I'm so happy sacred at fist but I'm so happy More

The staff is always friendly and pleasant from the checkin guy, to the shuttle driver. checkin guy, to the shuttle driver. More

Very friendly let you no everything up front make sure they explain everything they have to do to your vehicle. they explain everything they have to do to your vehicle. More

So disappointing 😞 I brought my car in for a simple oil change regular maintenance idropped the car off at 10am no one contacted me to pick mylar up I had to go in and inquire @5:3] pm 😢 called all day 😢 change regular maintenance idropped the car off at 10am no one contacted me to pick mylar up I had to go in and inquire @5:3] pm 😢 called all day 😢 More