Brandon Hyundai - Service Center

The service department is awesome. Joe always treats me with respect and explains everything to me before they do anything. Joe always treats me with respect and explains everything to me before they do anything. More

My service advisor was amazing. Patient and went beyond to make sure that my visit was amazing. Will definitely continue to get my car service here. Evening my salesman that sold me Patient and went beyond to make sure that my visit was amazing. Will definitely continue to get my car service here. Evening my salesman that sold me my car was amazing. Well definitely continue to referral people to that dealership. More

Service was subpar at best. This is the 4th time I've taken my car in and there is no surprise that opening the new service drive is no different than the old drive. The most po This is the 4th time I've taken my car in and there is no surprise that opening the new service drive is no different than the old drive. The most positive part about my experience was Camillo who happened to be the only one the drive to help anyone he saw. Upon arrival, I was not greeted by the two men standing outside the drive placing purple cones on cars. I would normally not care but even my 12 year old niece said, "why don't people say hello? It's free to say hi." Instead, Camillo came out, apologized and took care of us. He explained the advisors, whom were sitting and talking, were busy with other customers. I know they weren't with customers because they were discussing personal matters. I let this all fly since, again, bad service is of NO surprise. Camillo explained that I would get a call the day of drop off to let me know what was wrong with my car. That car never happened and when I called the next morning, the car was done. Upon pickup, I was faced with the same lack of customer service. Only Camillo came to help. I stood in your new lobby without a greeting and the jerk that greeted me passed me off like I was a piece of xxxx. All he had to do was pull up my car. I've been in the field of management and this is not a place I'd want to be associated with. My only option is further from my home. Anyway, I finally meet my advisor who saw me waiting and never bothered to ask if I'd been help. You need to have Camillo teach these people what service is like. He is a pivotal piece to the success of your company. The idiots you have as service advisors are just that...idiots. Reconfigure your service protocols. Your department is called Service Department but I guess costumer service isn't part of the "service" mentioned in the department name. Change your protocols. Get your service advisors off their xxx and on the phone or in the drive so your company can get more respect. Build on the sense of urgency and greeting skills. I can't wait to trade my car in so I don't have to deal with your any longer. More

Staff are very professional, courteous and knowledgeable. The issue affecting the engine was resolved within two days, The issue affecting the engine was resolved within two days, More

One of the worst experiences I have ever had as far as getting service. It was literally a headache from the time of pickup til I actually got my car back. Now I am having to deal with the consequences of getting service. It was literally a headache from the time of pickup til I actually got my car back. Now I am having to deal with the consequences of their mistake. More

Everyone was nice and professional kept me in formed about my car would recommend it about my car would recommend it More

My car was ready and no one calls me, I tried to reach the responsible via text and phone calls without success, the link for realtime services also is not working, more than that the shuttle was not perm the responsible via text and phone calls without success, the link for realtime services also is not working, more than that the shuttle was not permitted (10 miles) and the car was not cleaned as mentioned at the schedule call. More

Took two trips to do what should been done in one. Nothing was done the first trip except for sending me an email saying that the work was done. Then phone calls to the service advisor, service manage Nothing was done the first trip except for sending me an email saying that the work was done. Then phone calls to the service advisor, service manager, and general manager went unanswered for two weeks. More

This was one of the best dealerships I’ve been too in awhile. They had nice people here and the service was fast as well awhile. They had nice people here and the service was fast as well More

Staff was helpful, informative, and understanding. They were personable, and easy to understand. Joe and his technician helped us, they were great! They were personable, and easy to understand. Joe and his technician helped us, they were great! More