Brandon Hyundai - Service Center

La atención es excelente pero considero que son muy pocos operadores para la cantidad de personas, el tiempo que pueden dedicar al cliente es mínimo y hay detalles que chequear después del cambio de una piez operadores para la cantidad de personas, el tiempo que pueden dedicar al cliente es mínimo y hay detalles que chequear después del cambio de una pieza por ejemplo, si lo haces al momento como cliente no tengo que devolverme para notificarte algo que pude hacerlo inmediatamente More

Ed did a great job keeping me informed. Most courteous! Reviewed all work in detail and insured all issues were addressed. Most courteous! Reviewed all work in detail and insured all issues were addressed. More

Overall poor customer service experience. I have not had a great, problem free experience since going to this location. Inside door panel always is left dirty. I have not had a great, problem free experience since going to this location. Inside door panel always is left dirty. More

Clean, nice to wait in. Service rep was helpful and was communicative on service timeline Service rep was helpful and was communicative on service timeline More

I really appreciated the courtesy ride to and from the mall. The drivers were very kind and professional. I believe Derek was my driver back. I hope I got the name right. He was quite the conversationalis mall. The drivers were very kind and professional. I believe Derek was my driver back. I hope I got the name right. He was quite the conversationalist! They were both very friendly nonetheless! More

Abel Gomez provided outstanding customer service. He is a tremendous asset to your team! Abel is very professional young man. He explained everything to me and treated me with respect. He is a tremendous asset to your team! Abel is very professional young man. He explained everything to me and treated me with respect. More

This was the best experience I’ve ever had at a dealership. Donnie did a great job informing me of everything that needed to be done. For once, I didn’t worry that I was being taken advantage of fo dealership. Donnie did a great job informing me of everything that needed to be done. For once, I didn’t worry that I was being taken advantage of for not knowing much about cars. He helped educate me so that I could make informed decisions. More

It was nice and clean and everyone was very friendly and my car was ready when agent said it was going to be ready my car was ready when agent said it was going to be ready More

I had an appointment for noon. I waited in the service area for another 28 minutes till a service advisor came out to check me in. Other people that came after me were greeted with I waited in the service area for another 28 minutes till a service advisor came out to check me in. Other people that came after me were greeted within a few minutes. When I questioned what the delay was I was told they were busy. But it seemed none of the other advisors were busy. I ended up spending 2 hours at the dealer waiting for my vehicle to be serviced. I have had vehicles serviced at this dealer since at least 2009 and this is the first time I’ve had an issue. I will probably use a different dealer in the future. More

Service group was courteous and had good follow up unfortunately your phone system is terrible overshadowing the good work of your people. unfortunately your phone system is terrible overshadowing the good work of your people. More